Guardian Angel Carers - Wimbledon, Kingston & New Malden

444 Ewell Road, Surbiton KT6 7EL
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9.9 17 Reviews
  • Guardian Angel Carers - Wimbledon, Kingston & New Malden, Surbiton
At Guardian Angel Carers, Wimbledon, each client has their own individual care plan and risk assessment carried out prior to their care beginning. Where possible, the service encourages clients and their families to be involved in the development of not only the initial care plan, but also its on-going development.

They provide a comprehensive, reliable, professional and individually tailored home care service to each and every client, enabling them to live as independent and fulfilled lives as possible in the comfort and safety of their own home.

All staff and carers at Guardian Angel Carers work tirelessly to ensure clients' dignity, individuality and privacy are respected at all times, while providing care and supporting the client in undertaking their normal daily activities as directed by the client and/or family.

Guardian Angel Carers provide:
-        live-in care
-        personal care on an hourly basis
-        overnight care
-        respite care
-   specialist care.

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Care Provided by Guardian Angel Carers - Wimbledon, Kingston & New Malden

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Davide Meterangelo (Nominated Individual)

Funding & Fees Guide for Guardian Angel Carers - Wimbledon, Kingston & New Malden

  • Prices

  • Due to the bespoke nature of the care we offer our clients, we will carry out an individual assessment and tailor your care to your needs. Please call to discuss your needs and pricing.

Guardian Angel Carers - Wimbledon, Kingston & New Malden Reviews (17)

9.9

Guardian Angel Carers - Wimbledon, Kingston & New Malden has a Review Score of 9.9 (9.921) out of 10, based on 13 reviews in the last 2 years. Over all time Guardian Angel Carers - Wimbledon, Kingston & New Malden has 17 reviews.

Overall Experience

  • 16
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Date Published

17
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13
4

Review from Charlie P (Son of Client) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We really struggled to find a decent quality care provider for my mother, now 99. Guardian Angel Carers of Wimbledon have exceeded all our expectations, not only do they deliver a high quality and reliable service but every member of the team seems to know exactly what they should be doing and also
go the extra mile in terms of being really caring people - we were so lucky to find them having had poor experiences elsewhere.

Reply from Davide Meterangelo, Business Owner at Guardian Angel Carers - Wimbledon, Kingston & New Malden

Thank you so much for your glowing review. It is a privilege to care for your mother, she is a wonderful character and our carers enjoy their time with her very much.


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Review from Faith D (Daughter of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Guardian Angels were a Godsend going over and above for my mother for two years until her natural death. The carers were kind considerate and above all became her friends. Nothing was ever too much she always came first and felt safe, cared for and most importantly loved. As a daughter living over an
hour away it was reassuring to know she was in good hands and that any questions or worries were addressed quickly and sensitively. The owners treat their clients as if they were their own parents, I just can’t recommend them enough.

Reply from Davide Meterangelo, Business Owner at Guardian Angel Carers - Wimbledon, Kingston & New Malden

Thank you so much for your 5 star review. Your mother was very special to all of our team and we talk of her often. She taught us a lot and we are grateful that we had the opportunity to support her to stay living in her beloved home. We miss her dearly.


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Review from Lionel S (Client) assisted by family/friend published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the support is very helpful and I look forward to seeing my carers very much. Sometimes they don't keep to the times I am expecting them.

Reply from Davide Meterangelo, Business Owner at Guardian Angel Carers - Wimbledon, Kingston & New Malden

Thank you for your review and for your feedback. We hope our newly implemented approach to keeping you informed as to which carer will be attending the next visit is helping to reassure you. We will continue to work on ways to ensure you feel well-supported and involved in your care.


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Review from C S (Daughter of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Guardian Angels have been helping my elderly mother with personal care for about six months now and I wish I had known about them earlier. Carers and office staff are very friendly, competent, and reliable. They pay attention to details, taking the time to get to know the client, their specific preferences
or needs and offering valuable advice. The carers have been extremely patient and somehow creative in communicating with my mother who doesn't speak any English, and she always looks forward to their visits. I would not hesitate to recommend Guardian Angels to anybody who wants the highest standard of care.

Reply from Davide Meterangelo, Business Owner at Guardian Angel Carers - Wimbledon, Kingston & New Malden

Thank you so much for taking the time to write this wonderful review. We think our carers are fantastic and it's great to know you agree. We love caring for your mother. Grazie mille!


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Review from Julia C (Daughter of Client) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been very well looked after by your kind and caring staff. I would highly recommend Guardian Angels.


Julia Cox


Reply from Davide Meterangelo, Business Owner at Guardian Angel Carers - Wimbledon, Kingston & New Malden

Many thanks for your 5-star review, it is our pleasure to care for your mother!


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Review from Esther F (Daughter of Client) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s with sadness today Mothering Sunday my mother is no longer here as she passed on 10th February with two beautiful guardian angels by her side. I was walking the dogs when she chose to leave us. There are no words to explain how wonderful all the carers have been with my gorgeous mum over the past
two years. With their help, I was able to keep my mum at home until the end. I will be forever grateful to the managers and their dedicated caring team. She was treated with so much dignity and love as though she was their own mother/grandmother. I could ask for no more and have absolutely no regrets about her care. I would change absolutely nothing. Feel truly blessed that I chose the guardian angels to help me with the best and most gentle mother ever. May she rest in eternal peace.

Reply from Davide Meterangelo, Business Owner at Guardian Angel Carers - Wimbledon, Kingston & New Malden

Your mother was dear to us all and we are so grateful that we got to share part of your lives for the past 2 years. We all miss seeing her each day, and you as well! Thank you for your wonderful review, caring for your mother was a real privilege and we will certainly never forget her.


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Review from Sarah R (Client) assisted by family/friend published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with Guardian Angels since we started using them nearly a year ago. All the carers are well trained, friendly and treat their client with much respect. The carers are invariably on time (which is a far cry from previous agencies). We are sent weekly attendance sheets so we
know which carers are coming on which days. The management is excellent and I have no hesitation in recommending Guardian Angels to anyone needing such support.

Reply from Davide Meterangelo, Business Owner at Guardian Angel Carers - Wimbledon, Kingston & New Malden

Thank you! So pleased you are happy and that our commitment to being on time is appreciated! We look forward to continuing to provide support. Many thanks.


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Review from Nicole H (Daughter of Client) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Guardian Angels have been caring for my octogenarian parents for nearly two years, starting off with a once-a-week visit and ramping up to daily help as their needs have increased. The owners are very hands-on and a pleasure to deal with, and the carers are all wonderful. I would not hesitate to recommend
them.

Reply from Davide Meterangelo, Business Owner at Guardian Angel Carers - Wimbledon, Kingston & New Malden

Thank you for trusting us with the care of your parents and for your praise and recognition of our Care Angels. We are so pleased we were able to help provide the extra support your parents need and look forward to continuing to do so.


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Review from Nicola H (Daughter of Client) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a lovely relationship with Guardian Angels, the two companion/carers we had were extremely well-matched to my mother. Special care was taken to find suitable people, they were superb, both gave different experiences to my mother, who was finding life difficult. She needed help with some general
chores but also needed conversation and outings, which were provided easily, without issues and safely. Guardian Angels were highly recommended to me by a friend and I can only agree, I would certainly advise a conversation with this kind and professional care provider.

Reply from Davide Meterangelo, Business Owner at Guardian Angel Carers - Wimbledon, Kingston & New Malden

Thank you so much for your feedback. Our carers really enjoyed their visits with your mother and taking her on trips down memory lane - literally as well as metaphorically!! All our best wishes.


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Review from Gillian R (Daughter of Client) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Guardian Angels have been caring for my mother for the past year (who is now almost 102). They are an extremely professional company and are truly marvellous with caring for my mum. I know that I can go out to work feeling safe and never need to worry about what is happening at home, as they always
keep me fully informed daily of everything that has happened/gone on throughout the day. They always ring up the GP/request repeat prescriptions for Mum and do everything possible for us. They do the washing, hoovering and anything else that is required to make things easier for me which is a great blessing. I have recommended the company to some of my friends and people at work. Nothing is ever too much trouble for them. Fantastic company.

Reply from Davide Meterangelo, Business Owner at Guardian Angel Carers - Wimbledon, Kingston & New Malden

It is such a joy to care for your mother. None of us can believe her age as she still has a wicked sense of humour and keeps us all on our toes! Seeing how much she enjoys a specific television programme and the way she laughs at it is just brilliant! We are so pleased you are happy with our service, thank you so much for your kind words.


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Review from Loveday N (Wife of Client) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has Parkinson’s and Alzheimer’s and life is becoming more difficult with his decreasing mobility. We have now, for the last three months, had the support of Guardian Angels Carers which has changed our lives. They are all thoroughly professional and are so kind and helpful. We feel completely
safe with them and they also give us lots of advice, which is invaluable. They are very informed about healthcare, are very efficient, always on time and are basically very nice people to deal with and have in your home.

Reply from Davide Meterangelo, Business Owner at Guardian Angel Carers - Wimbledon, Kingston & New Malden

We are so grateful for your kind words and so pleased we are helping to make a difficult time a little easier. We look forward to continuing to do so as we thoroughly enjoy visiting your husband. Thank you so much!


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Review from L H (Daughter of Client) published on 13 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Guardian Angel Carers looked after my ninety-six year old mother for approximately eight months. The service they provided was very caring and professional. They were very friendly towards my mother and met her individual needs, specifically in the morning with her showering and personal care and getting
her ready for bed in the evening. They showed compassion with her eating difficulties and helped with practical advice. They always found the time to have a chat with Mum which she loved telling them about her family and happy memories. They are very good at selecting the right carers who are very caring and professional. I would not hesitate on recommending them.

Reply from Davide Meterangelo, Business Owner at Guardian Angel Carers - Wimbledon, Kingston & New Malden

We miss your mother dearly and are grateful to have helped your family over these last eight months. It brightened our day to spend time together and hear all her wonderful stories. Thank you for giving us this opportunity.


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Review from Taronish B (Cousin of Client) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Guardian Angels are a company that really does care about their clients; led by an owner who is very personable and caring. They take their time to get to know the client and their needs, nothing is too much trouble. The management side of the company is always available to answer any queries or help.
We were very happy with the carer from Guardian Angels - Wimbledon and would not hesitate to use them again or recommend them to anyone requiring the need of a care agency.

Reply from Davide Meterangelo, Business Owner at Guardian Angel Carers - Wimbledon, Kingston & New Malden

Thank you Taronish, we are so pleased you were happy with the live-in carer we placed to take care of your cousin. We are always here should you need any further help.


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Review from Cheryl H (Wife of Client) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot tell you how wonderfully caring, helpful and kind the carer was that looked after my husband. He has very high needs, and nothing was too much bother. All done with a genuine smile and genuine care. He was very enthusiastic with my husband and lifted his mood enormously.
An angel, if ever
there was one.
I would recommend them to anyone.

Reply from Davide Meterangelo, Business Owner at Guardian Angel Carers - Wimbledon, Kingston & New Malden

Thank you, Cheryl, for this wonderful review. It was such a rewarding experience, and I'm so pleased to have helped make a difference. Wishing you both all the best for the future.


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Review from Julian G (Son of Client) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and his team consistently go the 'extra mile'. He is a very 'hands-on' carer/leader and obviously has a good back-up to provide in helping provide a happy, wide-ranging service. He pays great attention to detail.

Reply from Davide Meterangelo, Business Owner at Guardian Angel Carers - Wimbledon, Kingston & New Malden

Thank you very much, Julian. We love to go the 'extra mile' and will continue to do so!


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Review from L H (Niece of Client) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is such a relief to have found this wonderful, caring company. They treat my aunt like one of the family and nothing is too much trouble - collecting her prescriptions, doing shopping, preparing her meals and providing her with the much-needed company. I wouldn’t hesitate to recommend Guardian Angel
Carers - Wimbledon to anyone needing care. Thank you to the team!

Reply from Davide Meterangelo, Business Owner at Guardian Angel Carers - Wimbledon, Kingston & New Malden

Thank you for your review. Your aunt is a delight, she is always such great company!


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Review from M J (Daughter of Client) published on 24 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a Guardian Angel carer a couple of times a week for the last few months and we cannot speak too highly of them. The carer is professional but very kind and my mother, who receives the care, is very happy and thinks of the carer as a friend. We would certainly recommend them from our experience.

Reply from Davide Meterangelo, Business Owner at Guardian Angel Carers - Wimbledon, Kingston & New Malden

Being able to care for your mother is a privilege. We are happy you are so pleased with our care and look forward to continuing to provide our support.


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Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for Guardian Angel Carers - Wimbledon, Kingston & New Malden is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.921 for Guardian Angel Carers - Wimbledon, Kingston & New Malden is calculated as follows: ( (70 Excellents x 5) + (6 Goods x 4) ) ÷ 76 Ratings = 4.921

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Guardian Angel Carers - Wimbledon, Kingston & New Malden is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (4)

Davide

Davide Meterangelo

Job Title: Business Owner & Registered Manager

Joined: 2021

Davide is the Registered Manager and owner of our Wimbledon branch. Originally from Milan, Davide’s warm, welcoming and friendly manner shines through from the moment you meet him. Having enjoyed an illustrious and successful career front-of-house in some of London’s most celebrated restaurants, Davide is bringing his love of helping people and his attention to detail to building and nurturing the local team to care for clients in their own homes.


Kate

Kate Meterangelo

Job Title: Business Owner

Joined: 2021

Kate supports the day-to-day running of the business, alongside her husband Davide. Her responsibilities span recruitment, finance and operations


Eliska

Eliska Perryment

Job Title: Deputy Care Manager

Joined: 2022

Eliska is likely to be the first person our client meets when she visits for a friendly, no-obligation assessment to understand what support we can offer. Eliska has a great deal of experience in care, working as a live-in carer before joining us as a CareAngel, then being promoted to Client Advisor and now is the branch Deputy Care Manager.


Susan

Susan Barnes-McLaughlin

Job Title: Care Coordinator

Joined: 2022

Susan has worked in care for many years and has worked for Guardian Angel Carers for more than 2 years, recently taking on the complex job of scheduling all of our care calls. Susan ensures that clients have continuity of care from carers they know and trust, she manages the onboarding and shadowing of new carers and she problem-solves last-minute changes to client needs and carer availability.


Frequently Asked Questions about Guardian Angel Carers - Wimbledon, Kingston & New Malden

What Type of Services does Guardian Angel Carers - Wimbledon, Kingston & New Malden offer?

Guardian Angel Carers - Wimbledon, Kingston & New Malden offers Home Care.

How many Carers does Guardian Angel Carers - Wimbledon, Kingston & New Malden employ?

Guardian Angel Carers - Wimbledon, Kingston & New Malden employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Guardian Angel Carers - Wimbledon, Kingston & New Malden to verify any information. View our terms and conditions. Guardian Angel Carers - Wimbledon, Kingston & New Malden has a Platinum Service – more info.