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Walfinch Southampton has a Review Score of 9.9 (9.913) out of 10, based on 21 reviews in the last 2 years. Over all time Walfinch Southampton has 27 reviews.
Review from Janet M (Wife of Client) published on 22 March 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Laura Pineiro, Managing director at Walfinch Southampton
Thank you for your lovely review and feedback. It is an absolute pleasure supporting your husband and yourself. It's always great to hear that the carers are doing a fantastic job.
We at Walfinch will always go above and beyond to meet your needs. Thank you for allowing us to support you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jenny W (Friend of Client) published on 6 January 2023
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Laura Pineiro, Managing director at Walfinch Southampton
Thank you for your review of Live in care it is much appreciated, I have raised the issues of the app that you have with the tech team and hopefully, this can be resolved in the near future. Will continue to support your friend with the high standards that we offer.
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Treated with Dignity
Value for Money
Review from Kay B (Daughter of Client) published on 30 December 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Laura Pineiro, Managing director at Walfinch Southampton
Thank you, Kay, for a fabulous review. It has been an absolute pleasure supporting your mother and we all really enjoy going round to see your mum and her dog. Thank you again and hopefully, we can continue to support her in such a positive way and keep up the consistency of the same carers going in to see her.
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Management
Treated with Dignity
Value for Money
Review from B S (Client) published on 20 December 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Laura Pineiro, Managing director at Walfinch Southampton
Thank you for such a great review. I know that one carer in particular finds visiting you in the morning a wonderful experience and that she looks forward to the visit on the days she comes to see you.
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Management
Treated with Dignity
Value for Money
Review from Warren A (Client) published on 8 November 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Laura Pineiro, Managing director at Walfinch Southampton
Thank you for your kind review. It's lovely to hear that the service we provide you is always up to the standards we would expect. We look forward to the continuation of providing care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from R H (Client) published on 10 May 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S C (Daughter of Client) published on 5 April 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Laura Pineiro, Managing director at Walfinch Southampton
Thank you for taking the time to give us a review. We are always pleased to hear that your mum is treated with care and dignity by our carer to ensure the best possible outcome for your mum.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.9 (9.913) out of 10 for Walfinch Southampton is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.913 for Walfinch Southampton is calculated as follows: ( (115 Excellents x 5) + (11 Goods x 4) ) ÷ 126 Ratings = 4.913
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Walfinch Southampton is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Dec 2022
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Job Title: Managing Director
Joined: 2021
Laura is the Managing Director of Walfinch Southampton. Laura gained a name for herself at a young age in the Catering and Hospitality industry running the kitchens for several top-class establishments before opening her own restaurant. In later years, she moved over to working as a Chef Manager in local care homes. Laura always made sure that she went the extra mile to talk with and establish a personal rapport with the residents.
More recently, she has run the recruitment and administration for another local care company before joining Angela to launch the local Walfinch branch in Southampton.
Laura also engages in caring duties as she likes to be hands-on. This allows her to train new professional care support team members and understand those who are in need of Walfinch's assistance. It is important to remember why we are professional care supports in the first place- the human element is key for Walfinch Southampton.
Job Title: Director and Registered Manager
Joined: 2021
Angela has worked in the care sector for over 20 years with extensive experience in community and residential/nursing homes. She holds a Level 5 QCF in Leadership & Management, as well as being an End of Life & Dementia Champion. In a recent role, Angela achieved an Outstanding CQC rating in the Caring category and it is this continuing dedication that ensures Angela and her team deliver outstanding individual person-centred care to every single client who needs support in their own home.
Establishing and maintaining trusted relationships allows clients to reach their own level of potential while maintaining independence in the happiness of a familiar and safe setting.
Like Laura Angela is very hands-on and also involved in providing care.
Job Title: Deputy Manager/Care Coordinator
Joined: 2022
Robin has previously worked with Angela and has a wealth of experience which is adding great value to our team. He has come into Walfinch with an infectious personality and a ton of Ideas.
"I have worked in the care industry for over 22 years and have a varied background in Brain Injuries, Dementia, Mental Health and Learning disabilities.
I have experience as a Mental Health First Aider supporting colleagues and clients, being able to signpost them to health professionals. I have worked in partnership with many GPs, District Nurses and Client Advocates and lots of community-based projects"
Robin is also one of our trainers in Basic life support, Moving & Positioning and Skin integrity/Pressure sores, he is also hands-on with the support visits when needed, this gives him a greater insight if the client's needs have changed and also if the professional care support team need extra training.
Robin's other roles are making sure all of the support visits have a professional care support team member allocated to them. As well as bring on new clients, completing their assessments in their own homes.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Walfinch Southampton to verify any information. View our terms and conditions. Walfinch Southampton has a Platinum Service – more info.
