Eleanor Nursing & Social Care Ltd - Oxford Reviews (2)
Eleanor Nursing & Social Care Ltd - Oxford has a Review Score of 8.4 (8.409) out of 10, based on 2 reviews in the last 2 years. Over all time Eleanor Nursing & Social Care Ltd - Oxford has 2 reviews.
Review from Tracey P (Daughter of Client) published on 13 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Eleanor Healthcare Group, Oxford Team at Eleanor Nursing & Social Care Ltd - Oxford
Thank you for sharing such heartfelt feedback. It's wonderful to hear that the care provided made such a positive difference for your father and your family. Your kind words mean so much and motivate us to continue providing exceptional care. Thank you again for your thoughtful message.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from P L (Husband of Client) published on 1 November 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Eleanor Healthcare Group, Oxford Team at Eleanor Nursing & Social Care Ltd - Oxford
Thank you for your kind words. Respecting our clients' needs and modesty is a priority for us, and it's wonderful to know that this is reflected in the care you receive. Your satisfaction with our service means a lot to us, and we appreciate your trust in our team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 8.4 (8.409) out of 10 for Eleanor Nursing & Social Care Ltd - Oxford is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.909 for Eleanor Nursing & Social Care Ltd - Oxford is calculated as follows: ( (10 Excellents x 5) + (1 Goods x 4) ) ÷ 11 Ratings = 4.909
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Eleanor Nursing & Social Care Ltd - Oxford is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
