Noblesse Care

Unit 1-3, Wyvern Estate, Beverley Way, New Malden KT3 4PH
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8.4 2 Reviews
  • Noblesse Care, New Malden
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Care Provided by Noblesse Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Edena-Maria Grosu-Picu (Manager)
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Noblesse Care Reviews (2)

8.4

Noblesse Care has a Review Score of 8.4 (8.417) out of 10, based on 2 reviews in the last 2 years. Over all time Noblesse Care has 2 reviews.

Overall Experience

  • 2
  • 0
  • 0
  • 0
  • 0

Date Published

2
0
1
1
1

Review from Hugh R (Client) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been cared for by Noblesse for more than a year so am well qualified to comment on their service. The whole team is well qualified and performs their duties in a very efficient and professional manner. However, that is supplemented by the friendly, caring and cheerful manner in which they perform
their responsibilities. Their visits are tailored to each client's needs and personalities and are enjoyable experiences. I have no hesitation in strongly recommending them as they are the epitome of what a proper care provider should be.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jill H (Daughter of Client) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the manager of Noblesse Care a delight to deal with. Extremely efficient and reliable. She assigned two excellent carers to look after my father. Unfortunately, he was already suffering from life-threatening heart problems and we only used the service for 3 weeks before my father had to return
to the hospital.
I would have liked a bit more communication on a daily basis from the actual visiting carer about my father’s state but realise this is quite difficult to manage in hourly or half-hourly time slots. Everything else was very good. The carers took note of all instructions and my father (who could be quite difficult) had no complaints.
Having tried other agencies I would certainly recommend Noblesse Care for being extremely accommodating and flexible as well as doing a good caring job.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.4 (8.417)

Overview of Review Score

The Review Score of 8.4 (8.417) out of 10 for Noblesse Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Noblesse Care is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Noblesse Care is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Nov 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Noblesse Care

What Type of Services does Noblesse Care offer?

Noblesse Care offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Noblesse Care to verify any information. View our terms and conditions. Noblesse Care has a Basic Service – more info.