What Type of Services does Vivid Community Care offer?

Vivid Community Care offers Home Care.

How many Carers does Vivid Community Care employ?

Vivid Community Care employs 27 carers.

Vivid Community Care, Britannia Works, Garden Street North, Halifax, West Yorkshire HX3 6AE

8.2

Vivid Community Care has a Review Score of 8.2 (8.227) out of 10, based on 2 reviews in the last 2 years. Over all time Vivid Community Care has 2 reviews.

Order by:

Review from Geraldine G (Daughter-in-law of Client) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience

The care provided is consistently of a high standard. The carers are kind, considerate and empathetic. They have an excellent rapport with the client who looks forward to seeing them. They treat the client as if she is one of their relatives and give great attention to her daily progress and requirements

providing encouragement and laughter. Excellent service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J Q (Wife of Client) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience

Appreciate the fact that the staff are cheerful and always engage with him. When they accommodate all requests to come at a specific time if we have visitors. Unpredictable i.e. arrival times (up to an hour difference) make it difficult, especially as it needs to coordinate with district nurse visits.

Could they ring or text us in advance of the visit?

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.2 (8.227)

Overview of Review Score

The Review Score of 8.2 (8.227) out of 10 for Vivid Community Care is based on a) the Average Rating and b) the number of positive Reviews.

a) The Average Rating is 4.7 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

The Average Rating of 4.727 for Vivid Community Care is calculated as follows: ( (8 Excellents x 5) + (3 Goods x 4) ) ÷ 11 Ratings = 4.727
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

The 5 points relating to the number of Positive Reviews for Vivid Community Care is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.