J&C Healthcare

47 Mutley Plain, Plymouth PL4 6JQ
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9.7 78 Reviews
  • J&C Healthcare, Plymouth
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Care Provided by J&C Healthcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • J&C Healthcare Ltd
  • Person in charge
  • James Bowley-Farleigh (Registered Manager/Nominated Individual/Director)

Funding & Fees Guide for J&C Healthcare

  • Prices

  • Our private packages include short visits throughout the day that are charged at £26.00 per hour minimum of 30-minute visits, we also provide waking night sits at £29.00 per hour from 2200-0700.

  • We also provide bespoke packages of care if you come to Plymouth on holiday.
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J&C Healthcare Reviews (78)

Total of 78, showing 1-20
9.7

J&C Healthcare has a Review Score of 9.7 (9.660) out of 10, based on 27 reviews in the last 2 years. Over all time J&C Healthcare has 78 reviews.

Overall Experience

  • 65
  • 8
  • 4
  • 0
  • 1

Date Published

78
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4
27
51

Review from A C (Daughter of Client) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I currently have two frail and vulnerable bed-bound parents who require four times a day visits x 2 carers on each occasion. We transferred to J&C around eighteen months ago due to the poor management service of our previous company. J&C reacted efficiently during the transfer process and provided much
reassurance and personal attention at a time which could have been very stressful. We continue to receive a high level of care from regular staff and the personal relationship between them and my family are of paramount importance to the wellbeing of my parents. We are always treated with the utmost dignity and have never experienced a gap in the service despite staff absences. They also provide a twice-a-week sitting service which works extremely well, and can arrange additional cover at short notice. We find J&C a personal and professional service overall, and am very grateful for the provision of their support and help at a time which is difficult for so many families.

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Review from Peter M (Husband of Client) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer was always on time, the patient was always treated as if it was a member of her own family. Always making sure the patient was happy and felt secure and all her needs were met. Very happy with the service provided at all times.

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Review from S E (Brother of Client) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were very kind and patient. They gave the ultimate first class service to ease my late sister through her last difficult days. It was also very comforting for us close relatives who could not be with her to know that she was in excellent care.

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Review from J C (Daughter of Client) published on 3 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The support and care being provided for my elderly mother by J&C night staff has been outstanding.
Always on time, fully efficient, polite and friendly staff we couldn't ask for any more from them. They are an absolute credit to J&C.
Well done and thank you.

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Review from David S (Client) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

One staff member in particular and a new girl are very good but the receptionist at J&C Healthcare is absolutely rubbish and doesn't care about clients.

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Review from H H (Client) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So far the ladies are very helpful and nice. Thank you.

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Review from R B (Client) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As my needs are not great, the carers ask on each visit what I require them to do. At times they suggest a job which they think I might wish to have carried out.
A carer comes twice a week during the morning. There is no specific time as I do not require early morning or meal time assistance. The
carers I have had are all cheerful and helpful. They are all dressed smartly in their uniforms.

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Review from R L (Son of Client) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very satisfied with the care provided by J&C Healthcare and my father appreciates the visits which also provide peace of mind for my brother, my sister and me. We know daily what is the situation and we can see that meds etc. have been taken via the app.

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Review from P S (Client) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Timings of carer's visits up and down and each carer had merits in different ways.

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Review from C W (Daughter of Client) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally excellent service with lovely carers. My mum feels cared for and well looked after. One particular member of staff is my favourite carer as she is efficient and knowledgable and always caring.

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Review from Linda C (Client) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

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Review from Linda R (Client) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good service, carers excellent and timings good, allowing for traffic and delays on prior visits. Overall very good company.

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Review from A B (Son-in-law of Client) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The company show not only a professional approach to their tasks but also a very caring and understanding attitude to not only the client but the family as well.

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Review from K H (Niece of Client) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

J&C Healthcare has made such a difference to my relative's life, without them I'm honestly not sure where we would be. The company have a fantastic warm welcoming approach nothing is too much trouble and the team goes above and beyond.

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Review from Tina C (Daughter of Client) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Most of the carers are okay, the downside is they think they know it all, you can never get hold of them out of hours if you leave messages they don't return calls, and their visits are too close together a lot of times.

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Review from J O (Husband of Client) published on 26 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My wife. has four carers a day. Morning. noon. Tea time. and bedtime. Unfortunately. she doesn't have a schedule of what times these involve. so a morning carer can't turn off anytime between 7:45 in the morning. and 10.20 in the morning. That being her first visit of the day. Time the morning carer
has left. The noon carer will arrive anywhere between 11.45 to 13.15. The tea-time carer will arrive anywhere between 15.45 and 17.45 and the bedtime carer can arrive anytime between 19.45 and 22.00 hrs. Therefore, it would be nice to have a set schedule as some of these carers sometimes overlap. And when the second one comes in, there is nothing for her to do because the wife has eaten drunk and done whatever is necessary.

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Review from Julie B (Daughter of Client) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Mum's care. The carers treat her with kindness and dignity and she has especially named three carers and said how much she likes them and how kind they are. Mum is 93 and very frail so it gives me peace of mind that she is looked after so well. Thanks also to a staff member who deals
with my queries and helps fine-tune care.

Reply from James Bowley-Farleigh, Registered Manager at J&C Healthcare

Thank you so much for your review and we are so glad to hear that you are happy with the service that we are providing.


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Review from Julia S (Grandmother of Client) published on 20 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandson is cared for by your company and my honest opinion is the care they have given to him has excellent.
Timekeeping has always been good they are polite and professional, nothing is too much trouble for them.
My grandson is happy with the care he receives and as a family, we are happy he
is cared for in the proper manner. I would recommend their service to anyone who is looking for a care provider.

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Review from Donna D (Mother of Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received by my son from all his carers who attend to him is absolutely amazing, they are kind, caring, and nothing is too much trouble. They go above and beyond to make sure all his needs are met. I feel confident in the staff that they are 100% focused on their work while attending to him.
I would recommend the company to everyone.

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Review from Rikki D (Father of Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Faultless services and the staff go beyond the norm to make sure my son is well cared for. They are committed to making sure he is very well looked after.
I have even recommended them to my elderly parents I trust them that much.

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Current Review Score: 9.7 (9.660)

Overview of Review Score

The Review Score of 9.7 (9.660) out of 10 for J&C Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.660 for J&C Healthcare is calculated as follows: ( (127 Excellents x 5) + (12 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 156 Ratings = 4.66

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for J&C Healthcare is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jul 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about J&C Healthcare

What Type of Services does J&C Healthcare offer?

J&C Healthcare offers Home Care.

How many Carers does J&C Healthcare employ?

J&C Healthcare employs 33 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact J&C Healthcare to verify any information. View our terms and conditions. J&C Healthcare has a Basic Service – more info.