J&C Healthcare

47 Mutley Plain, Plymouth PL4 6JQ
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9.7 78 Reviews
  • J&C Healthcare, Plymouth
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Care Provided by J&C Healthcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • J&C Healthcare Ltd
  • Person in charge
  • James Bowley-Farleigh (Registered Manager/Nominated Individual/Director)

Funding & Fees Guide for J&C Healthcare

  • Prices

  • Our private packages include short visits throughout the day that are charged at £26.00 per hour minimum of 30-minute visits, we also provide waking night sits at £29.00 per hour from 2200-0700.

  • We also provide bespoke packages of care if you come to Plymouth on holiday.
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J&C Healthcare Reviews (78)

Total of 78, showing 21-40
9.7

J&C Healthcare has a Review Score of 9.7 (9.660) out of 10, based on 27 reviews in the last 2 years. Over all time J&C Healthcare has 78 reviews.

Overall Experience

  • 65
  • 8
  • 4
  • 0
  • 1

Date Published

78
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4
27
51

Review from M B (Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can thoroughly recommend J&C Healthcare.
Their staff are so thoughtful, gentle, warm and caring and have helped me out immensely in my hour of need and I would have no hesitation in recommending them.
Many thanks.

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Review from J P (Granddaughter of Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the carers enough for the care they provide there very person-centred and provide care with dignity and respect.
Nothing is ever too much and they go above and beyond to make their clients safe, healthy and happy. The company are respectful and knowledgeable to talk to and always there
if help is required. I feel relaxed knowing she is being seen to and looked after by the carers who treat their clients as if they were their own family. Such an amazing team.

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Review from S M (Granddaughter of Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing quality of care and the staff really take great pride in what they do they care so much, so happy with this company and would recommend them to any one that has a loved one that's needs taking care of.

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Review from M R (Relative of Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received for my loved family member from J&C Healthcare care has been second to none. They always ensure that nothing is too much and it's the personal touches that really make a huge difference. Staff have a great level of professionalism, whilst ensuring all the needs are cared for with the
finest attention to detail.

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Review from J M (Granddaughter of Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not be happier with the service provided. Carers are professional and thorough in all they do. We have seen a massive improvement in not only Gran's health but in her mental well being. She’s so much happier in herself and has even started going outside for fresh air and catch-ups with friends.
Cannot thank the staff enough for always being there and reachable on the phone they have assisted in contacting Drs and arranging appointments as well as help her get back and maintain an independent life.

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Review from Deborah D (Daughter of Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

J&C Healthcare agreed to provide my dad with a more bespoke pattern of care in order to support existing care arrangements and provide regular breaks for his usual carer (myself). It was the first time my dad had received care at home from anyone other than family but the staff who visited him soon
put him at ease. He found them to be warm and friendly and looked forward to the reassurance given by their visits. At the same time, their help enables me to take much needed breaks with the knowledge that they are checking in on my dad while I am not there.

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Review from Mandy C (Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Amazing ladies that come. Sometimes they turn up early without warning, had friends here and they felt they had to go which is annoying as they pay to park. If they stick to the roster that would be great, it’s happening often. Otherwise, I find the service is very good thanks.

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Review from Ben J (Client) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a service user the company make you feel very welcoming, from the office staff to the carers visiting my home, They are polite, kind and considerate with a positive attitude towards all aspects of my care.

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Review from D C (Client) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm absolutely delighted with the care I've received since becoming a client. The care from the carers and the office has been outstanding and has given me peace of mind regarding my well being. I would definitely recommend them as a company to rely on.

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Review from Lee W (Daughter of Client) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carer showed outstanding compassion and care for my father. Her knowledge and expertise was outstanding. Another colleague whose name I don’t know also went above and beyond on Saturday night (18th.)
Colleagues in the office are also excellent, nothing is too much trouble.
A huge thank you.

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Review from Andrea C (Granddaughter of Client) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and caring staff all around a lovely lot and amazing company to have caring for my gran. Nothing is too hard for them. Always smile and cheer my gran up whenever any one of them is around.

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Review from B J (Daughter of Client) published on 10 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all the carers to be extremely helpful towards my mum, they are all very patient with her. I cannot fault them in any respect, hopefully, they will help mum again when she comes out of hospital.

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Review from Lynda M (Daughter of Client) published on 10 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion the company have shown my Mother is beyond more than we expected. From the manager to the caregiver I can not of wished for better. The friendliness and compassion shown is outstanding.

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Review from Beryl T (Client) assisted by family/friend published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased with the care I receive even though times are hard.

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Review from M N (Client) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found all the staff very friendly and helpful. It's nice to have somebody to talk to being on my own all day.

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Review from Lisa P (Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are professional, caring and respectful especially when carrying out personal care. Always keep good time. Friendly, cheerful and make all situations so much easier. The office staff are the same and can't do enough to make sure care is delivered. Treat my canine companion with care too.

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Review from W G (Daughter of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank the manager and the crew enough for the care and support they have shown our dad in his hours of need. They have been both professional and personable. They have responded in an effective and efficient way, always with care and understanding in a difficult time for us as a family. We
cannot recommend them highly enough.

Reply from James Bowley-Farleigh, Registered Manager at J&C Healthcare

Thank you for your kind review, the CERS service is a great service and I am so happy that you found it beneficial to you and your husband.


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Review from Trevor M (Son-in-law of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first time dealing with a care company, and I have found the service to be very good. The office staff have been really helpful in providing guidance to the family, and the care team seem to know instinctively how to best deal with my mother-in-law, especially when she doesn't know what she
wants.
They have phoned us when there is an issue or they have concerns, eg Mum had fallen or had run out of something. The office got involved with chasing Mum's medication, which had been delayed at a pharmacy, which was a great help.
From talking to friends about the care companies they use, we seem to be getting a much better level of service and care.

Reply from James Bowley-Farleigh, Registered Manager at J&C Healthcare

This is a very positive review and we thank you for your kind comments.


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Review from Amy R (Daughter of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service received all-round. J&C have been assisting care of our mum, helping with getting her up in the morning, sorting out medication for the day and more importantly providing a friendly face. Carers are so friendly and attentive, and the office staff are very helpful with any queries
and getting care sorted... thank you so much!


I would 100% recommend the services of J&C Healthcare Ltd.


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Review from Laura W (Daughter of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using J&C Healthcare for mum since August 2022 and couldn't have wished for a more reliable, kind, caring team. They have made a huge difference to not only mum's recovery and the fact that she can carry on living in her own home, but also peace of mind for myself and my sister to know
that someone will lay eyes on her twice a day. The app system is just fantastic with daily updates from her visits and being able to send messages should we need to. We recently had to make a slight adjustment to her care plan due to a shift in her health - we had a visit at her home from a member of the team and were able to work a new plan that suited mum's needs - this was literally updated on the app the same day and put straight into place later that day with her evening visit. All the staff are kind, friendly and nothing is too much trouble. Thank you J&C Healthcare.

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Current Review Score: 9.7 (9.660)

Overview of Review Score

The Review Score of 9.7 (9.660) out of 10 for J&C Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.660 for J&C Healthcare is calculated as follows: ( (127 Excellents x 5) + (12 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 156 Ratings = 4.66

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for J&C Healthcare is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jul 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact J&C Healthcare to verify any information. View our terms and conditions. J&C Healthcare has a Basic Service – more info.