J&C Healthcare

47 Mutley Plain, Plymouth PL4 6JQ
Submit a Review
9.7 78 Reviews
  • J&C Healthcare, Plymouth
Other Home Care Providers you may be interested in:
Member Logo
Home Care Providers belonging to CareYourWay Devon
CareYourWay Devon
9.7
Show J&C Healthcare on the Map

Care Provided by J&C Healthcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • J&C Healthcare Ltd
  • Person in charge
  • James Bowley-Farleigh (Registered Manager/Nominated Individual/Director)

Funding & Fees Guide for J&C Healthcare

  • Prices

  • Our private packages include short visits throughout the day that are charged at £26.00 per hour minimum of 30-minute visits, we also provide waking night sits at £29.00 per hour from 2200-0700.

  • We also provide bespoke packages of care if you come to Plymouth on holiday.
Are you the Owner/Manager of J&C Healthcare? View your Advertising Options

J&C Healthcare Reviews (78)

Total of 78, showing 41-60
9.7

J&C Healthcare has a Review Score of 9.7 (9.660) out of 10, based on 27 reviews in the last 2 years. Over all time J&C Healthcare has 78 reviews.

Overall Experience

  • 65
  • 8
  • 4
  • 0
  • 1

Date Published

78
1
4
27
51

Review from Margaret M (Wife of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The J &C team came in as an emergency measure and cared for my husband for just 11 days before he went into a home for end of life care. They went totally beyond my expectations! Professional, respectful, watchful, caring and very kind at all times. Just really nice people who made a stressful sad time
a lot easier to bare. I can't thank them enough.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D O (Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I myself love this company as they do alot for me they do everything they can for u its the best company I have ever had .They look after u the best way they can they keep u safe the carers are all good the staff are brilliant there's nothing they will not do for u they keep u updated on the rota u
can ring the office at any time best company u could have

Reply from James Bowley-Farleigh, Registered Manager at J&C Healthcare

This is an amazing review thank you so much, we are so happy that the carers are treating you well and keeping you safe.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B C (Next of Kin) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very personal care, considering all your needs. Keep you well informed and always on time. Carers are allocated to the client so get to know the person very well and so can recognise if something is not quite right and act on it. All staff have been extremely polite. Cannot fault the service.

Reply from James Bowley-Farleigh, Registered Manager at J&C Healthcare

Thank you so much for your review, it is always our aim to have continuity of care for all of the people that we support.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P M (Son of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service with J&C Healthcare, all the team are polite respectful and very professional my mum appreciates all the team always smiley upbeat and good company it’s very notable that the carers enjoy spending time with Mum.

Reply from James Bowley-Farleigh, Registered Manager at J&C Healthcare

Thank you so much for your review. Reviews really show how brilliant our carers are and we are so happy that you find the care team smiley and upbeat.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Marion B (Daughter of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

J&C carers are one of the best care services around. The management team are very efficient and meets all the needs of my mum. The carers who come and tend to my mum are very caring and go beyond their roles to make sure my mum has everything she needs, and care is met with 100% discretion. They are
lovely girls and are very professional and friendly. Brilliant care company. Would highly recommend them to anyone. Keep up the good work J&C. Thanks for all your hard work and for making my mum's life a lot easier.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Shaun S (Son of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The carers on a whole are great, very friendly and professional and provide mum with her needs for washing and changing her with the utmost respect. I get sent a weekly rota which is a great idea as it lets me know the times and who’s coming. Unfortunately, very often it’s not always correct and we
don’t get informed of the changes and have to call the office.

Reply from James Bowley-Farleigh, Registered Manager at J&C Healthcare

Thank you for your review, we do apologise that you have not been informed of the changes, we will try our best to improve on this.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J E (Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving care from J&C Healthcare for 8 months now and can say that the carers and office staff are absolutely amazing. The carers go above and beyond with everything that they do. The carers are more like family to me and really make me feel so happy, seeing their smiling faces in the
morning makes my day. The office staff including managers even come to see me to help with my care. I wouldn't want another company to come and see me.

Reply from James Bowley-Farleigh, Registered Manager at J&C Healthcare

This is a lovely review, thank you so much. We are over the moon that you have been happy with the care that we have been providing.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C B (Wife of Client) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since changing to this company, life has been so much easier. The rota arrives on time each week, so we know who is coming on which day. The carers are always on time, and if they are going to be late, ring and let us know. They are pleasant and caring and look after my husband with care. Any queries
we have had, have been dealt with by the office staff, who are always available.

Reply from James Bowley-Farleigh, Registered Manager at J&C Healthcare

This is very refreshing to hear, and we are so happy that you are happy with the service that we are providing.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H C (Daughter of Client) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found J&C Healthcare to be very reliable and keen to help with all aspects of Mum's care. When she had a fall, the support was excellent, and ongoing help has been flexible. Mum enjoys seeing the girls, and the office is easy to contact and ready to help with any changes in visits or times.
We are happy with the service and have confidence with the running of the team.

Reply from James Bowley-Farleigh, Registered Manager at J&C Healthcare

Thank you so much for your review. We are so happy that you are finding our service beneficial to mum and that we are responsive when changes need to be made to mum's care. Thank you again.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Angela B (Client) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, I am very happy with the service. I have regular carers, that tend to my needs and support me with daily tasks. The manager and deputy manager go above and beyond and a no-ask is too much. I feel very comfortable and safe with this company.

Reply from James Bowley-Farleigh, Registered Manager at J&C Healthcare

Thank you so much for this lovely review, we are so happy that you are happy and that you feel safe with our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jean B (Client) assisted by family/friend published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For this short period of time I am very satisfied with the care I have been receiving. I have a half hour session twice a week.

Reply from James Bowley-Farleigh, Registered Manager at J&C Healthcare

Thank you for your review and we are so happy that you are happy with the service that you are receiving.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P P (Son of Client) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

New to the company, the staff, to me, are very helpful and try very hard.

Reply from James Bowley-Farleigh, Registered Manager at J&C Healthcare

Thank you for your review, we are glad that you are happy with the staff that we send to you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lilian R (Client) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm a service user, and I'd like to say that I am completely satisfied with the service I get and the carer, who cares for me. It is a pleasure to have her in my home three times a week, with her bubbly personality of cheerful nature; you can't help but be uplifted yourself. She is an absolute tonic.

Reply from James Bowley-Farleigh, Registered Manager at J&C Healthcare

Thank you for this review; we are so happy to be supporting you, and we are over the moon that you have built a great rapport with the carer.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D D (Client) published on 14 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service all around.

Reply from James Bowley-Farleigh, Registered Manager at J&C Healthcare

Thank you so much for your lovely review, we are glad that you are happy with our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J C (Niece of Client) published on 9 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks to the manager and all the team who cared for my aunt in her final weeks.
Your dedication, responsiveness, empathy and sensitivity made her time in your care everything that she had wished for.
We can't thank you enough for your dedication and support to both the family and my aunt during this
difficult time, and would not hesitate to recommend you to anyone seeking assistance in caring for friends or relatives.

Reply from James Bowley-Farleigh, Registered Manager at J&C Healthcare

Thank you for your review. It was a pleasure supporting your loved one right to the very end, and it gives us great satisfaction that we made her final days comfortable and that we met all of her wishes. Please stay in contact.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J S (Client) published on 9 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service I get is good and satisfactory. I have had this service for nearly a year. If I have a problem, I can always phone the office or talk to my carer.

Reply from James Bowley-Farleigh, Registered Manager at J&C Healthcare

Thank you for your review; it is a pleasure supporting you, and we are so happy that you are happy with the care that is being provided.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Eileen L (Wife of Client) published on 9 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, efficient, approachable at all levels, no negativity at any level, could not be more satisfied.
What more can I say? The management, administration department and carers work to an excellent standard, all are clean and well turned out in their uniforms.

Reply from James Bowley-Farleigh, Registered Manager at J&C Healthcare

This is such a great review - thank you so much; it is a pleasure supporting your husband.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P C (Daughter of Client) published on 9 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is very happy with the overall care from J&C Healthcare. One of Dad's main carers always ensures his needs and concerns are taken into account. The service overall is excellent and both Mum and Dad regularly comment that she has become part of the family. Dad never feels that his care is rushed
and feels he is encouraged to stay as independent as possible. Dad feels safe in their care and always looks forward to a good yap! We, as a family, would highly recommend J&C Healthcare to all family and friends.

Reply from James Bowley-Farleigh, Registered Manager at J&C Healthcare

Thank you so much for your positive review; we are so happy that your dad enjoys our carers coming to care/visit him.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janie P (Client) published on 4 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really great service, always on time and regular carers. Nothing is too much trouble, from changing bedding to making tea. The carers always make me feel at ease. The company went above and beyond to take us on. Very professional and caring company.

Reply from James Bowley-Farleigh, Registered Manager at J&C Healthcare

Thank you so much. We are so happy that you are happy with the service that we are providing.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Margaret R (Sister of Client) published on 4 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank you enough for listening to me and my concerns about my brother.
A care plan and risk assessments were put into place within hours, and the efficiency and respect shown in obtaining the necessary skills and equipment my brother would have needed.
I thank you sincerely for everything
you have put into place to give my brother the dignity and respect he deserves.

Reply from James Bowley-Farleigh, Registered Manager at J&C Healthcare

Thank you so much for this amazing review.
Our aim is always to make sure that people are safe and well cared for under our care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.660)

Overview of Review Score

The Review Score of 9.7 (9.660) out of 10 for J&C Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.660 for J&C Healthcare is calculated as follows: ( (127 Excellents x 5) + (12 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 156 Ratings = 4.66

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for J&C Healthcare is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jul 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact J&C Healthcare to verify any information. View our terms and conditions. J&C Healthcare has a Basic Service – more info.