J&C Healthcare

47 Mutley Plain, Plymouth PL4 6JQ
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9.7 78 Reviews
  • J&C Healthcare, Plymouth
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Care Provided by J&C Healthcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • J&C Healthcare Ltd
  • Person in charge
  • James Bowley-Farleigh (Registered Manager/Nominated Individual/Director)

Funding & Fees Guide for J&C Healthcare

  • Prices

  • Our private packages include short visits throughout the day that are charged at £26.00 per hour minimum of 30-minute visits, we also provide waking night sits at £29.00 per hour from 2200-0700.

  • We also provide bespoke packages of care if you come to Plymouth on holiday.
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J&C Healthcare Reviews (78)

Total of 78, showing 61-78
9.7

J&C Healthcare has a Review Score of 9.7 (9.660) out of 10, based on 27 reviews in the last 2 years. Over all time J&C Healthcare has 78 reviews.

Overall Experience

  • 65
  • 8
  • 4
  • 0
  • 1

Date Published

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Review from J M (Niece of Client) published on 4 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want the world to know how grateful my family and I are to you, everyone that knows us knows I love you both dearly as friends, but this has nothing to do with any of that; I wish as a family, we had you caring for my dad, you did more for my uncle in the short time he was on your books than my dad's
care providers ever did for him. Thank you for the care plan you put in place; you went above and beyond. I will be eternally grateful to you and that young carer my aunty spoke highly of. I know you will do well because your heart is full of love and care.

Reply from James Bowley-Farleigh, Registered Manager at J&C Healthcare

Thank you so much for your kind words.
It has been a pleasure supporting your loved one.


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Review from Marie M (Daughter of Client) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

J&C Healthcare offered to support my mum at the last stages of her life. I and my dad were over the moon with the service that they provided for us; they really tried their best to get Mum home to where she wanted to be. I wouldn't hesitate to use this service in the future, and I would highly recommend
anyone else using them.
Thank you so much to the registered manager and his team; you really did help us!

Reply from James Bowley-Farleigh, Registered Manager at J&C Healthcare

Thank you so much for the review. Our aim is the provide the best care for all of our clients.


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Review from J M (Husband of Client) published on 11 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say a really big thank you to J&C Health Care for offering its services for end-of-life care for my wife; even though she is in Herefordshire, they were willing to send staff down from Plymouth. I can not thank them enough for trying to help with getting my wife back from the hospital
and offering care. I would highly recommend them. Thanks.

Reply from James Bowley-Farleigh, Registered Manager at J&C Healthcare

Here at J&C, we thrive on supporting people where ever we can; thank you for your enquiry.


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Review from David R (Son of Client) published on 14 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the service. It is nice to have the same carer on a fairly regular basis, but having said that, all the carers have been excellent. The roster emailed the week before is a good idea as it is useful to know the times the carers will be arriving. All in all, the best carer service
we have encountered and would recommend it.

Reply from James Bowley-Farleigh, Registered Manager at J&C Healthcare

Thank you for your review; this is so nice to hear such positive comments. It's a pleasure supporting dad.


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Review from K H (Daughter of Client) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

J&C took over my mum's care after having a bad experience with a previous company.
Right from the beginning, I knew that we were going to be in safe hands with the manager and his team. They have gone above and beyond for my mum and me. Nothing is too much trouble, and they are always there to help.
Especially in recent weeks, as my mum has been extremely poorly, J&C has provided exceptional care, not just for my mum but supported me just as much. My mum has very complex needs, and the staff provide the highest standard of care 100% of the time.
I highly recommend this company.

Reply from James Bowley-Farleigh, Registered Manager at J&C Healthcare

Thank you so much; we really appreciate your kind words, and we will share this with the team.


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Review from Emma M (Daughter of Client) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't praise J&C Healthcare enough.
Reliable and trustworthy; the staff are all lovely and treat my mum with respect and care.
The manager and the office staff are always there to help; they answer the phones, and if they ever miss my calls, they call me straight back.
Really happy Mum is now
under the care of this company. Good care seems really hard to come by these days, and they haven't let us down.
Really appreciate the care they provide, and it brightens my mum's day having them call in and provide her care each day.
Thank you, J&C Healthcare.

Reply from James Bowley-Farleigh, Registered Manager at J&C Healthcare

Thank you so much; this is so nice to read, and it is a pleasure supporting mum.


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Review from B T (Son of Client) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, a brilliant service.
Had problems with my last provider, so decided to change over to a new company, and since changing over to J&C Healthcare, I haven't had any problems or any issues with this care provider.
I'm really glad that I made the move.

Reply from James Bowley-Farleigh, Registered Manager at J&C Healthcare

Thank you for your positive review; it is an absolute pleasure supporting mum.


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Review from N C (Granddaughter of Client) published on 6 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The support my 96-year-old relative receives has enabled her to continue to live at home, independently (as per her wishes). She has three visits a day - breakfast, lunch and bedtime.
My expectations for this role (in my relative's life) have been high from the very beginning, and I can say that they
have met every request for change, every request for advice and every medical emergency (unfortunately there have been a few) with absolute dedication and professionalism.
This level of quality is displayed by each carer that visits, the office staff, and of course, the manager.
The manager has talked me through each difficulty and drama, and it often feels like he has had to take on the role of being my carer too - as if he does not have enough to do!
My advice would be to make this company your first call when searching for support and explain what suits you and your family. They are very good at listening to you and understanding that not every client has the same needs as the next.

Reply from James Bowley-Farleigh, Registered Manager at J&C Healthcare

This is absolutely lovely! Thank you so much and it's a pleasure supporting Gran and yourself.


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Review from L L (Daughter of Client) published on 5 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and respectful. They are punctual and willing to stay to complete tasks. The manager has coordinated care needs with the family and the discharge team from the hospital, so the client receives the appropriate care. Excellent communication between us.

Reply from James Bowley-Farleigh, Registered Manager at J&C Healthcare

Thank you for your review; we appreciate your feedback.


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Review from S H (Daughter of Client) published on 5 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is friendly and helpful.
They care for my mum and make sure she is clean and dressed, give her meals and spend time talking with her.
They always leave her house tidy and ready for the next carer.
Look after her washing and medicines.
Cannot fault them.

Reply from James Bowley-Farleigh, Registered Manager at J&C Healthcare

Thank you so much; this is so lovely to hear - your mum is a delight to support.


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Review from Julie B (Mother of Client) published on 5 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

J&C Healthcare company was recommended by a friend. As I found out and saw for myself... the outstanding care and support they give to every single client with dignity, respect, kindness and helpful team staff. The manager has exceptional skills and thrives on the personal care package for each individual
client.
Thank you very much.

Reply from James Bowley-Farleigh, Registered Manager at J&C Healthcare

Thank you so much; we certainly strive for outstanding care for all of our clients.


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Review from Katy S (Client) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had several care companies, and I can honestly say this is the one I'm most impressed with.
I learnt many years ago that the most important people in a care company are the managers. If they treat their staff well, then it's happy/positive/genuine people that come through our doors to care for
us. I have yet to meet a carer who doesn't compliment the manager and his team.
As a patient, I have been with this company for six months and have found the carers to be professional, kind and gentle, who always make time to "chat" and don't make you feel like you are holding them up, which is especially important for people who are housebound and lonely. I am so grateful to them for taking the time to listen to my bedtime requests.
The night staff go out of their way to make you get into bed feeling comfortable and secure. From remembering where your phone goes to turning the bed covers to what drink you like and how you like it... right down to "tucking you in".
I have no complaints/only compliments.

Reply from James Bowley-Farleigh, Registered Manager at J&C Healthcare

Thank you so much for this positive feedback; we are so pleased that our carers go the extra mile - this is how care should be!


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Review from Pauline L (Client) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved across from another care agency who weren't supporting me very well. J&C Healthcare has been supporting me with a high standard of care.
I am so pleased that I have really good care workers and they are all friendly.
I feel less stressed now that I have a regular care team to support me.
I now enjoy seeing the carers, and I look forward to getting out of bed every day.
In my personal opinion, I would say that the manager is the best I have ever had in my life, and I can't thank him enough for the support that he has given me.

Reply from James Bowley-Farleigh, Registered Manager at J&C Healthcare

Thank you for your kind comments; it's a pleasure supporting you.


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Review from Ann P (Wife of Client) published on 25 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

J&C Healthcare looked after my husband at the end stages of his life; the carers were caring, empathetic, gentle and supportive to not only my husband, but they offered support to me as well. While providing personal care to my husband, they were gentle while he was in pain.
We had a very small team
of carers, which made my husband feel more at ease with accepting help. We found ourselves needing overnight support, and by calling the head office of J&C Healthcare, they provided night support at the drop of a hat, for which we were truly thankful for.
I could not recommend this company more highly; the support from the registered manager and deputy manager was second to none.
Thank you to all of the team.

Reply from James Bowley-Farleigh, Registered Manager at J&C Healthcare

Thank you so much for this lovely review; it was a pleasure supporting your husband.


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Review from J I (Son of Client) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you, J & C, not just for providing excellent care but also for the excellent way the care package was managed. Care was set up at short notice, and J & C went out of their way to accommodate changes as the requirements changed. I would recommend J & C Healthcare.

Reply from James Bowley-Farleigh, Registered Manager at J&C Healthcare

Thank you for your kind review; it has been a pleasure supporting you and your family.


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Review from P P (Daughter of Client) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend J&C Healthcare. They have been incredibly helpful and supportive when I needed emergency care for my parents. The manager has gone above and beyond on every level to assist me with help during this stressful time, and all of his lovely staff come recommended by my parents. A small business
which absolutely cares. Cannot thank them enough.

Reply from James Bowley-Farleigh, Registered Manager at J&C Healthcare

Such a lovely review. I'm glad we have been good support for you and your parents.


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Review from Charlotte N (Daughter of Client) published on 19 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had a bit of a breakdown after finding himself living on his own in 2021. J&C carers started to provide my dad with twice daily support in January this year (2022). A carer comes in and supports my dad's needs early in the morning and again in the evening. They make him a drink and food and will
do small tasks around the flat for him, like taking his rubbish down, which his mobility doesn't always allow. All of this adds up to a really supportive structure for him, which is just brilliant.
The support of all of the carers and the support of the J&C carers management has been both an incredible lifeline and life-changing for my dad and us as a family and his circumstances. His confidence has grown enormously as a person with their care, encouragement and support, and I feel completely reassured that my dad has what he needs on a daily basis - this is incredible as I am based in London for most of the time.
Thanks so much to everyone for all that you do!

Reply from James Bowley-Farleigh, Registered Manager at J&C Healthcare

Thank you for your review; it is an absolute pleasure supporting dad.


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Review from I M (Client) published on 3 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following an accident, I was left unable to walk with my right arm in a cast. I am in my 70s and have a life-limiting disease. It was obvious I needed carers to enable me to remain at home. J&C Healthcare was the company chosen. They coped with all my personal care, ensuring I had meals three times
a day, reminded me to take my medication, made sure there was a supply of snacks and drinks within my reach, and I was wearing my alarm button at all times. They also did my laundry once a week.
Without exception, each carer that entered my home was efficient, professional, respectful, caring, and most importantly, friendly. I would not hesitate to recommend this company to anyone.
Thank you to all my carers.

Reply from James Bowley-Farleigh, Registered Manager at J&C Healthcare

Thank you so much for your positive review and recommendation.


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Current Review Score: 9.7 (9.660)

Overview of Review Score

The Review Score of 9.7 (9.660) out of 10 for J&C Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.660 for J&C Healthcare is calculated as follows: ( (127 Excellents x 5) + (12 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 156 Ratings = 4.66

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for J&C Healthcare is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jul 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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