Stokely Healthcare

The Keep, Creech Castle, Taunton TA1 2DX
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9.7 8 Reviews
  • Stokely Healthcare, Taunton
Stokely Healthcare in Taunton offers high quality care services in people's own homes.

Trained, supportive staff supports each customer with their care needs and responds to their changing priorities and needs.

Staff work with families to keep customers in control of their own care.

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Care Provided by Stokely Healthcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Stokely Healthcare Ltd
  • Person in charge
  • Gamuchirai Kunaka (Manager)

Stokely Healthcare Reviews (8)

9.7

Stokely Healthcare has a Review Score of 9.7 (9.700) out of 10, based on 7 reviews in the last 2 years. Over all time Stokely Healthcare has 8 reviews.

Overall Experience

  • 7
  • 0
  • 0
  • 0
  • 1

Date Published

8
1
4
6
2

Review from Claire N (Daughter of Client) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Stokely Healthcare stepped in to support our mum following the sudden death of her husband, our dad. Mum has dementia and needed reassurance, compassion and help with bedtime routines. Every member of staff we worked alongside reassured us and we knew that we could leave Mum in the care of waking night
provision feeling she was safe and not alone.
Communication is key to any relationship and this was exemplary from day one. We knew who was going to look after Mum and felt able to make contact at any point, always receiving good advice and guidance.
Stokely Healthcare staff came into our lives at a time of trauma and anxiety, providing Mum with security and us with the ability to recharge and 'self-care' so that we could recharge and have the strength needed to face the next day. Thank you, you made everything more bearable for us all.

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Review from Jenny P (Daughter of Client) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Stokely carers looked after Dad for what became the last months of his life. We have nothing but praise for the carers. They were excellent and were always kind, respectful and considerate to us all. Dad had never had carers before so we weren't sure how he would be but because of their kindness, he
loved them and always looked forward to their visits. He said they always made him feel comfortable and respected his wishes.
The carers were always on time and always happy and smiling.
As a family, we can't thank Stokely carers enough for their wonderful care right to the end of Dad's life.

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Review from S W (Daughter of Client) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not compliment the carers at Stokely Healthcare enough. They are kind, sensitive, and truly caring. They come in 3 times a day to care for my elderly parents and have established such a strong bond with them that my Mum and Dad actually look forward to seeing them and they trust them implicitly.
All the carers and managers have gone beyond the call of duty to look after them and nothing has ever been too difficult or too time-consuming. They never make them feel like they are simply clients but instead treat them with the kindness and care of a friend or relative. And while my Dad was in hospital recently they even brought Mum in to see him. They communicate clearly and always let me know anything of any concern. I honestly don’t know what we’d do without them and I thoroughly recommend them if you are considering getting additional help for yourself or your loved ones. I thank them non-stop for all they do!

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Review from C R (Mother of Client) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been looked after by Stokely Care for almost 2 years now. They looked after my son at night as a capacity for waking nights.
My son who has autism comes along with very challenging behaviors and self-harm when he feels his needs are not being met. Stokley Healthcare staff well adapted to
my son's above-mentioned challenging behaviors. They overcame this with their excellent manner of caring for my son and hard work in understanding his needs and showing him love and respect. I felt very safe to keep my son under the care of Stokely staff. Managers are very understanding and easy to contact and they act very fast if I have any concerns. For sure their excellent staff has made my son's life much safer and happier. They are keeping him very clean since my son always has his everyday shower with his night staff and they managed to get him to bed very early so he will be awake early for his college. My son has had a routine of going to bed very late and he used to miss his college often. Happy Mom.

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Review from Geoffrey W (Husband of Client) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was initially impressed by the company as they spent a lot of time interviewing us to get all the relevant details of our health conditions and the care we required. The carer was allocated and after a short time became very familiar with our needs. Any changes that were prescribed by our Doctor and
Consultants were easily taken care of. The care given has been exemplary, they were always on time and well presented. We have been very pleased with the care given over many months of service with us.

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Review from D B (Son of Client) published on 4 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care agency initially faced a battle whilst my mum did not appreciate her need for care, although even from the start, she was very happy with the company they provide. There have been troubling incidents in the last few months (not caused by my mum or the carers) in which the support and patience
from the agency were invaluable.
The agency has always been very responsive to potential issues and very active in addressing them and keeping me informed of what was going on. Even on a Sunday evening, they responded within an hour or so.
Her weekly trip to the shop is a Godsend as she relies on this totally for her shopping now she no longer has a milkman.

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Review from Gail C (Daughter-in-law of Client) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were lucky to have night staff via NHS caring for a close family member overnight. They were always a welcoming sight after a full-on hectic day and asked how we were all coping and always asked for updates on family members' health concerns. The handover to day carers and care plans were very precise
and informative, and all staff from office to care team must be highly recommended, and we are appreciative of their kindness, professionalism and dignity at all times.
The family wish to personally thank all at Stokely Healthcare.

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Review from L S (Daughter of Client) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I previously wrote a review but unfortunately, this company made a threat which is not the first from this company. Basically, its female manager was making me take it down and causing not nice things to happen then I found out they were making contact with homecare.co.uk to try and challenge the review.
There
were some good careers.
Unfortunately, the not-great carers did quite a few very unhygienic things regarding caring for my dad.
And they wanted the family to put the two cats away and a little therapy dog away who has no teeth and has helped cancer patients smile.
And yes the family has a nervous collie which we put away in a room for her protection and people when anyone gives us a chance to do this.
And this company tried to pull a fast one by finishing with my dad a day early.
My dad has mainly three caring companies in the three rough years, which another agency was best. The staff were lovely, minus a couple of things which you get with anything no matter what it is.

Reply from Gamu Kunaka, Registered Manager at Stokely Healthcare

Thank you for your review. We aim to promote a culture of honesty and transparency at Stokely. Again thank you for complementing some of our carers.
We tried to provide the best care we could but unfortunately, this was quite complex due to family dynamics. The pets issue, we requested the pets be in a different room while carers are providing care. Some of our cares also had allergies so we thought it was a reasonable request. All our staff are trained in infection control. No threats were ever made, we don’t operate like that. We value our clients' opinions and feedback and try to resolve any concerns as soon as possible.
We wish you and your family well.


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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Stokely Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Stokely Healthcare is calculated as follows: ( (37 Excellents x 5) ) ÷ 37 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Stokely Healthcare is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Stokely Healthcare

What Type of Services does Stokely Healthcare offer?

Stokely Healthcare offers Home Care.

How many Carers does Stokely Healthcare employ?

Stokely Healthcare employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Stokely Healthcare to verify any information. View our terms and conditions. Stokely Healthcare has an Enhanced Service – more info.