Living at Home (Cardiff & Swansea)

Henley House, Queensway, Fforestfach, Swansea SA5 4DJ
Submit a Review
Top 20 award
10 30 Reviews
  • Living at Home (Cardiff & Swansea), Swansea
Living at Home is a local home care organisation that offers care and support to its customers in order to enable them to stay as independent as possible in their own homes.

They work with customers to provide flexible, personalised home care that is tailored to their unique requirements and given when they need it.

Living at Home's objective is to assist customers to stay in their own homes and live under their own roof, surrounded by their own belongings, while they follow their own set of rules. Home care services include home help, companionship, personal care, dementia care, and support.

Home care is more than simply delivering care. Living at Home believes that care should be as individual as the people they serve and support.

They match clients with the right individual carer and choose carers based on how they act and what they believe, as well as their knowledge of how to assist older people and their families.

They do this so that carers' interests, hobbies, and personalities may be precisely matched to clients and they can become the friendly faces that clients grow to know and trust.

Show Living at Home (Cardiff & Swansea) on the Map

Care Provided by Living at Home (Cardiff & Swansea)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Living at Home Ltd
  • Person in charge
  • Joanne Abraham (Director)

Funding & Fees Guide for Living at Home (Cardiff & Swansea)

  • Prices

  • Prices range from £20 per medication call right up to £1499.00 per week for Live-In care and support visits

  • Our personal care services costs are determined by the Client's specific needs and the number of hours of care to be provided.


    To offer safe and effective care, we suggest a minimum of one hour for every care visit, however, we do offer a 20-minute medication call, 30 minutes, 45 minutes and 60-minute call times.


    However, before presenting an estimated cost of treatment, we may talk about how frequently you'd want these visits.



    We understand that one of the most significant concerns surrounding care is cost, so we've made our service both stress-free and cost-effective. Our fees are simple to comprehend and manage, and you will always be in complete command of your finances. Our visits last one hour and are frequently longer. This allows for ample time for quality care while yet allowing time for conversation and the development of a genuine relationship.


    We can provide 20-minute medication visits as well as 30-minute, 45-minute, and 60-minute home visits.


    We can also provide a sitting service, waking nights, and live-in care services for up to 24 hours a day, seven days a week.


    We have a variety of care and support options available; please contact our friendly team to discuss your needs and requirements.

Living at Home (Cardiff & Swansea) Reviews (30)

Total of 30, showing 1-20
10

Living at Home (Cardiff & Swansea) has a Review Score of 10 (9.970) out of 10, based on 11 reviews in the last 2 years. Over all time Living at Home (Cardiff & Swansea) has 30 reviews.

Overall Experience

  • 29
  • 1
  • 0
  • 0
  • 0

Date Published

30
3
5
11
19

Review from L F (Grandson of Client) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan loves all the women who come to visit her. She loves to tell me all about them. I haven't seen her so happy and chatty in a very long time. She was very nervous about having this type of support when the family first mentioned it to her but with the gentle approach of living at home, it's really
worked out well.

Reply from Joanne Abraham, Director at Living at Home (Cardiff & Swansea)

Thank you for your lovely review. Were delighted to hear how much your nan enjoys her time with our team and that she's feeling so happy and chatty. Helping clients feel comfortable and supported is our top priority, and it's wonderful to know our gentle approach made a difference.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S P (Daughter of Client) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has really benefited from Living At Home Services. This gives me and my family peace of mind knowing how supportive the team are. My mother absolutely loves her carer, they have a great relationship! I find it really easy to communicate with the company!

Reply from Joanne Abraham, Director at Living at Home (Cardiff & Swansea)

Thank you for your kind feedback. Were so glad to hear how much your mother has benefitted from our services and that she shares such a great relationship with her carer. Providing peace of mind and excellent communication is something we strive for, so its wonderful to know we've met your expectations.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sinead B (Daughter of Client) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has two carers from Living at Home, and they are both absolutely amazing and make my dad feel good about himself and valuable. They are very kind, and caring, listen, and really help empower my dad to feel he isn't less than other people now he has Alzheimer's, they really help my dad feel good
about himself. I cannot express how positive it is and how much he looks forward to the trips out and the days when they come to help him in the house. They are a massive part of my dad's week now and he can't wait to tell us what they did this week, he really smiles and laughs when he tells us what they were doing, going for walks and to the museums. They have made such a difference to my dad's life and I really can't recommend Living at Home highly enough. They have really been life-changing for my dad.

Reply from Joanne Abraham, Director at Living at Home (Cardiff & Swansea)

Thank you so much for your kind words. We're thrilled to hear how much your dad enjoys his time with our carers and that they bring positivity and joy into his life. Knowing he looks forward to their visits and shares his experiences with a smile means the world to us. Thank you for letting us be part of his journey. It's truly an honour to make a difference for him and your family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Samantha J (Daughter of Client) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Has been caring for over two years for my mother who has Alzheimer's Dementia and diagnosed at quite a young age. We as a family would find it very difficult to run Mum's life without her. She is a wonderful honest transparent communicator which creates security and reassurance for my mum. She is a
carer who has very high emotional intelligence, anticipating emotional and physical needs that may arise and keeping calm at all times.
She is not only highly attentive but always goes the extra mile to make my mother safe and comfortable. Her personality and sense of light humour make every day lighter and less stressful for my mother and the family.
I would recommend her to any patient or family.

Reply from Joanne Abraham, Director at Living at Home (Cardiff & Swansea)

Thank you so much for your kind review. We're honoured to care for your mother and it's wonderful to hear that our carer's support and dedication have made a positive impact on her life and brought comfort to your family. We're committed to providing compassionate and attentive care and we take pride in recruiting and thoroughly training our compassionate, skilled, and dedicated care professionals, particularly in dementia care. Your feedback truly means a lot to us. Thank you for your trust and recommendation.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S O (Daughter-in-law of Client) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Living at Home's staff has consistently exceeded our expectations with their attentive care, especially during challenging times. They swiftly stepped in to provide daily support for my mother-in-law's recovery and continue to assist her each morning, which has been a great comfort to our family. We're
thankful for their skilled care and wouldn't hesitate to recommend them. It's reassuring to know they're always there when we need extra help.

Reply from Joanne Abraham, Managing Director at Living at Home (Cardiff & Swansea)

Thank you for your kind words and feedback. I'm delighted to hear that our team has been able to provide such attentive care for your mother-in-law. Ensuring the comfort and well-being of our clients is our top priority, and I'm pleased that we've been able to meet your expectations. Please don't hesitate to reach out if there's anything else we can assist you with in the future.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E T (Grandson of Client) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Living at Home were excellent with caring for my granny.
She looks forward to the carer visits every day and the carers are always happy to see her and take really good care of her. I work full-time so cannot care for her on my own and Living at Home have been doing an excellent job, without their
help I don't know what we would do.

Reply from Joanne Abraham, Managing Director at Living at Home (Cardiff & Swansea)

Thank you so much for sharing your positive experience with Living at Home! We are truly heartened to hear how much your grandmother looks forward to her visits from our carers. Knowing that we can bring joy and comfort to her day while providing you with the support you need is exactly what we strive for. Our team is dedicated to delivering compassionate care, and it's wonderful to hear that their efforts are making a significant difference in your family's life. Your feedback is invaluable to us, and we look forward to continuing to be there for your family. Thank you for entrusting us with such an important responsibility.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R H (Son of Client) published on 23 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service, excellent staff, would recommend.

Reply from Joanne Abraham, Managing Director at Living at Home (Cardiff & Swansea)

Thank you so much for taking the time to share your experience with Living at Home. We're thrilled to hear that you found our service to be great and our staff excellent. Recommendations from our clients mean the world to us, as we strive to provide compassionate and high-quality care. We look forward to continuing to serve you and your family.
Thank you again for your support!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Deborah L (Daughter-in-law of Client) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot recommend the director and the whole team highly enough. Nothing was ever too much trouble and communications were above and beyond. We used Living at Home for 14 months with numerous changes to the care package, they obliged willingly at every request. They were professional, punctual and
so very, very kind, sensitive and caring. They supported our family as well as my mother-in-law for which we are extremely grateful. Having peace of mind that she was getting the best care whilst being able to stay at home was invaluable. The app was invaluable to know how each care visit had gone as we don’t live locally, it flagged up any presenting issues as soon as they arose. The director or another member of staff were always on hand to work with us to offer solutions to real time situations which was again above and beyond. The care home placement was only possible through with their help and wonderful care. We would recommend them to anyone with a relative in need of care/companionship at home.

Reply from Joanne Abraham, Managing Director at Living at Home (Cardiff & Swansea)

Thank you for your heartfelt review of Living at Home's services. We're delighted to hear our team's commitment to professional, flexible, and compassionate care made a significant difference for your family and your mother-in-law. It's rewarding to know that our communication and the app provided the peace of mind and support you needed. Your recommendation is greatly appreciated, and we're honoured to have been part of your care journey. Thank you for trusting us with such an important role in your lives.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D L (Son of Client) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been incredible. The managing director went above and beyond by caring for my mom's pet when it was unwell, and she continues to provide excellent care for my mom. She often takes her to visit local attractions like the beach and cafes, which has been wonderful. I feel much more at ease
now that my mom is living at home with this additional support. It's reassuring to know that I can always call the office to request changes in routines if needed. They make it clear that nothing is too much trouble.

Reply from Joanne Abraham, Managing Director at Living at Home (Cardiff & Swansea)

Thank you so much for taking the time to share your experience with us. We're thrilled to hear that the director and the team have been providing exceptional care for your mum, especially in the little details like caring for her beloved dog and organising visits to local attractions. It's wonderful to know that these efforts are contributing to your peace of mind. Your feedback underscores our commitment to not just meeting but exceeding the expectations of the families we serve. Knowing that you feel reassured and supported by our team is incredibly gratifying for us.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sally F (Granddaughter of Client) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Living at Home has demonstrated a high level of professionalism and assistance from start to finish. This began with my initial inquiry and extended through to the assessment and development of a care package for my grandfather. Throughout the process, I felt that nothing was too much trouble, and it
was clear that everyone involved was genuinely attentive and responsive to our needs. Based on my experience, I wholeheartedly recommend Living at Home Ltd. to anyone in search of a reliable and caring provider.

Reply from Joanne Abraham, Managing Director at Living at Home (Cardiff & Swansea)

Thank you immensely for your generous review of Living at Home Ltd. We are thrilled to know that we met your expectations in caring for your grandfather, from the initial inquiry through the development of his personalised care package.
Your kind words are a wonderful endorsement of our commitment to attentive and responsive care. It's heartening to receive such positive feedback from our clients.
We are grateful for your recommendation and look forward to continuing to provide high-quality care to all our clients.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paul R (Son of Client) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Introducing carers to Mum was not easy, she was reluctant to accept 'strangers' into her home. Two hours on Sunday and one hour on Wednesday. At ninety-four she is still very independent and likes to take care of things herself. To make sure she is safe and familiar with carers being in attendance in
the future, when her needs will be greater, we decided to put something in place back in July.
Each of the four ladies that have attended so far have brought their own personalities and ways. This has intrigued my mother and I can see that she is already accepting their help and enjoying their company. We feel this companionship is actually worth more than the physical tasks they undertake on her behalf. We had hoped that carers would see things that perhaps we might overlook and this has certainly been the case. A big shout out for one staff member, firstly for calling me up immediately when she thought Mum was not quite herself and secondly for spotting some things that were well beyond their best. The manager has certainly delivered on her promises.

Reply from Joanne Abraham, Managing Director at Living at Home (Cardiff & Swansea)

We truly appreciate your thoughtful review and are delighted to hear about your positive experience with our care professionals.
We're thrilled that your mum is embracing our care professionals and finding companionship in their presence. Your kind words, especially regarding our vigilant staff member, mean the world to us. We are proud that our manager has lived up to your expectations and fulfilled our promises.
Thank you for entrusting us with your mum's care and please know that we are here to support you both in every way we can.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from V D (Sister of Client) published on 9 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother, who is autistic, loves the time he gets to spend with his care companion. He is always happy and chatty after she has taken him out for the day, which is a big improvement to his normal daily behaviour, and he is ready to tell every detail of what he did while they were out. Because of her
kind manner, her patience, and her kindness, I will be forever grateful to her.

Reply from Joanne Abraham, Managing Director at Living at Home (Cardiff & Swansea)

We appreciate you taking the time to write such positive comments. We're happy to hear that you and your brother are benefiting from the assistance of our care professionals and that our service has made a difference in his day-to-day life.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jo B (Friend of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Positive aspects relating to the standard of care capable of being relied upon;
caregivers know a lot about care and are friendly, helpful, creative and flexible. They also know a lot about care delivery and are very knowledgeable about it. Great team philosophy.

Reply from Joanne Abraham, Managing Director at Living at Home (Cardiff & Swansea)

Thank you so much and we appreciate your feedback and are delighted to see that our work was well received.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rita J (Daughter of Client) published on 14 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our elderly mother receives care twice a day thanks to Living at Home. It has been a pleasure working with the Care Manager and her team. It requires a team of three carers in various shift patterns which works with our mother, and Living at Home was very proactive and helpful throughout the entire
process. The carers set a good example, were very professional and built a lovely relationship with Mum. In addition, the manager coordinated with the doctors on numerous occasions who treated our mother and made sure that the medication instructions were accurate and clear for the carers to administer to her. I have the highest regard for the professionalism and service that they provide.

Reply from Joanne Abraham, Managing Director at Living at Home (Cardiff & Swansea)

We are grateful that you took the time to provide such thoughtful and encouraging feedback. Thank you for recognising the expertise and generosity of our carers despite the everyday challenges they face. We are extremely lucky to have the expertise of such an outstanding group of care professionals.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rhian H (Daughter of Client) published on 14 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the past three years, my mother has been living with progressive dementia in her daily life. The initial assessment that was conducted by the Managing Director from living at home through a Zoom meeting left a strong and favourable impression on me. About ten weeks ago the carer began providing
care and support for Mum. She is a really patient kind and compassionate individual. She gives my mother the freedom to make her own decisions regarding things such as where she eats her meals and what she wears. In addition to that the carer is really good at hearing out our recommendations. The assistance that we receive from living at home has been of great use to our family as a whole. After providing care for a significant amount of time we are able to take a break thanks to this support.

Reply from Joanne Abraham, Managing Director at Living at Home (Cardiff & Swansea)

We are grateful that you took the time to write a review and submit it. Our team had a great time collaborating with you and your family, and it was a pleasure to get to know both you and your mother. Best wishes from every member of the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H W (Daughter of Client) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Living at Home provided the personal care and support my elderly mother needed when I was unable to manage her increasing care needs. At a time when domiciliary care was under such pressure from increased demand, we counted ourselves very fortunate to have found an organisation able and willing to step
in at short notice. Because Living at Home was relatively newly established and didn't have the wealth of feedback I would usually seek, I was initially a little concerned that we might be disappointed - I needn't have worried! The staff we encountered were all very professional, friendly and helpful. In particular, the carer assigned to Mum quickly built a lovely relationship with her, and Mum came to look forward to her visits, overcoming her initial reservations about having 'a stranger' coming into her home.

Reply from Joanne Abraham, Managing Director at Living at Home (Cardiff & Swansea)

To me and to the whole team, this means the world. We agree that our Care Professionals are friendly and welcoming people who are eager to help your mother in any way they can, with dignity and respect.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sandra M (Next of Kin) published on 4 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team have done an absolutely first-class job settling my 95-year-old auntie back into her home after six months in hospital, following a fall. She was resistant to the idea of carers but was immediately won over by the charm and professionalism of the staff. She is benefiting not
just from the physical care (which is excellent), but the friendliness and companionship of the team. Nothing appears too much trouble and the staff appear to genuinely enjoy the work. They are most highly recommended.

Reply from Joanne Abraham, Managing Director at Living at Home (Cardiff & Swansea)

We are delighted to have your views on the care professionals from Living at Home. It is a joy to be able to assist your aunt, who is greatly respected by all of the members of the team. This is such great feedback on the work that our care professionals do every day. We take a lot of pride in making sure that our wonderful clients are healthy and safe in the comfort and familiarity of their own homes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G W (Daughter of Client) published on 7 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous experience. The service provided by Living at Home was person-centred, professional, caring and compassionate. The carers took their time and spoke to my dad throughout the care activity. The director was very kind and always kept us informed of any changes.

Reply from Joanne Abraham, Managing Director at Living at Home (Cardiff & Swansea)

We are incredibly thankful to you for the kind comments that you have shared with us, as well as for taking the time to provide us with feedback; this means a lot to us.
Having the opportunity to look after someone's father is an honour in and of itself. Thank you so much.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susie W (Great-Niece of Client) published on 6 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first assessment call I was sold. The lady came in bright and cheerful which instantly put my great-aunt at ease. My aunt suffers with progressive vascular dementia and as her sole carer and with a young family of my own the pressure was becoming too much but at the same time I was so
worried that no one else would care for her as I do - those anxious feelings were put to rest within a day or two when I realised my aunt was enjoying the company. The carers act in such a way that my aunt thinks of them as her friends popping by which for me is amazing as she gets to keep her dignity, pride and, most importantly, remain living at home. The company also stepped in at short notice to do extra calls so I could take a holiday with my husband and children. Thank you so so much ladies.

Reply from Joanne Abraham, Managing Director at Living at Home (Cardiff & Swansea)

All of us here at Living at Home appreciate your kind words and positive wishes.
Our care professionals have so much joy chatting with your great-aunt that they often forget they are working on time. And it's lovely to see that your great-aunty has taken so well to the carer.
Assisting your great-aunt with the things she can't manage on her own and those she can manage, with a little help, while treating her with respect and dignity enables her to continue living independently in her own home which has great health benefits.
It is our absolute pleasure to assist and support your family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L T (Daughter of Client) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Living at Home provided to our terminally ill dad was invaluable help to him, Mum and all our family at an extremely difficult time for us. They were thoughtful, compassionate, supportive, positive and professional at all times in challenging circumstances. We would not hesitate to recommend
their services to other families in similar situations. Thank you!

Reply from Joanne Abraham, Managing Director at Living at Home (Cardiff & Swansea)

Thank you so much for your kind feedback. It was a pleasure to care for your father.
It was extremely easy to offer daily care and support to him because he was a wonderful gentleman who was well-liked among our care professionals.
I would also like to thank you for your kind remarks, which have brought smiles to the faces of our entire team this morning.
We appreciate your confidence in us to assist your family. Thank you so much.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.970)

Overview of Review Score

The Review Score of 10 (9.970) out of 10 for Living at Home (Cardiff & Swansea) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.970 for Living at Home (Cardiff & Swansea) is calculated as follows: ( (64 Excellents x 5) + (2 Goods x 4) ) ÷ 66 Ratings = 4.97

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Living at Home (Cardiff & Swansea) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Joanne

Joanne Abraham

Job Title: Business Owner / Responsible Individual

Joined: 2021

Joanne, or Jo as she is also known to many, entered the care sector after caring for her mum, who sadly died in 2016.


For years leading up to Joanne’s mums’ passing, she worked with healthcare professionals trying to make effective changes to allow her mum to live the best quality of life possible with her medical conditions.
During the many years she helped her mother, many problems arose because her mother didn't get enough good care and support.


What this period taught Joanne was how difficult it was to find relevant information and support from the many different professional organisations operating in Swansea and the wider areas.


From that point, Joanne would do whatever she could to help and support any vulnerable person in a similar position to find the help and support they deserved to receive.


Joanne has a natural passion for caring for and helping others and strives to make vulnerable adults live the best possible life they can live in somewhat difficult circumstances.


During her time working on the front-line in the health sector, Joanne found her niche.


Joanne is a natural listener, and this has allowed her to build a strong rapport with staff, health professionals, clients, and family members.


Joanne is a natural problem solver and leader who would aim to resolve any issues that would arise immediately, sometimes meaning she would be once again on the front line, sitting for hours with a client who may have fallen whilst they waited for an ambulance together, chatting and listening to a client’s family on the occasion of bereavement or just rolling her sleeves up to assist one of her team - for Joanne, going the extra mile is just who she is.


At the beginning of 2021, another tragedy struck Joanne sadly, as she lost her brother, who struggled with mental health difficulties. Having experienced the loss of two close family members, Joanne decided to open her own care company to be in a position to better support the most vulnerable in society.
Joanne supports many charities like MIND, Alzheimer’s Society, Diabetes, and Cancer Research UK, to name but a few.


Joanne recently signed up to complete the "Step up for Dementia", doing 850,000 steps in 3 months. Alongside that, Joanne is a Dementia Ambassador for the Alzheimer's Society and often goes into the community to give talks to dispel some of the common myths about dementia.
A passion of Joanne’s is to meet with her clients and their families as often as possible. The Living at Home ethos is that we are all one big family and close communication is her top priority.


Joanne says,
At Living at Home, we believe that the quality and consistency of our care, as well as the relationships we build with our clients, are important parts of our work.


We give care and support based on our clients' preferences, so they choose the timing and agree on every detail of their care plan before we start.


What is hugely important to me is consistency, and we use the same care professionals every time with the same clients, and we introduce them to our clients upfront to make sure they are comfortable with them.
Living at Home believes that excellent care shouldn’t be delivered in short visits, so we always look to deliver 60-minute appointments, but we do recognise that not all people require 60 minutes, and so we develop a plan that suits all.


I believe this ethos allows us to provide compassionate care and go above and beyond to improve our clients' quality of life.


I am excited to see Living at Home evolve, and I want to make a difference in people’s lives every single day, not only for our clients, their families but also our amazing care professionals who are now also known as Key Workers.


Rachel

Rachel Court

Job Title: Care Manager

Joined: 2022

Rachel Court – Why I want to support our amazing Swansea communities


Rachel has been working in the social care sector for eight years while raising her two young children. She explains why she wants to support her Swansea communities.


As a young mother looking to provide for her family, Rachel began working part-time in the care sector. Despite having no prior experience and some initial uncertainty about care work, she soon fell in love with her job as a support worker.


It was clear to her before long that this was her true calling in life, giving her the assurance she needed to resign from her main job and become a full-time support worker.


A motivating reason for Rachel was the role she could play in serving her community, which she identified as being in need of better quality care.


It’s critical we make a difference


From the very beginning of her career, Rachel has been steadfast in her commitment to providing high-quality, person-centred care services to each and every one of her clients.


Motivated by her dedication to social care, she has acquired extensive knowledge of the care sector and its regulations, allowing her to make a positive difference in people’s lives.


With her education, experience, and knowledge, Rachel manages Living at Home’s care service and helps her team of care professionals go above and beyond for the clients they support every day, having a positive role in their lives as if they are family.


Rachel is a calm, sympathetic, polite, approachable, and professional member of the Living at Home team. Every aspect of Rachel’s personality leaves her clients impressed.


So, what does Rachel do in her spare time?


When Rachel is not working tirelessly for her team and clients, she can be found relaxing with family and friends, while sipping on a cappuccino, her favourite hot beverage.


Rachel is just as dedicated to her family as she is to Living at Home.


She loves to travel and has a particular fondness for the Andalucía region in Spain.


Rachel’s little-known fact is that she appeared in a music video for the hugely successful pop punk band Busted in the early 2000s and can play the kazoo!


Living at Home is fortunate to have such a dedicated, passionate, and hardworking individual on their hands who takes the initiative and doesn’t ask anyone to do anything she wouldn’t do herself.


Frequently Asked Questions about Living at Home (Cardiff & Swansea)

What Type of Services does Living at Home (Cardiff & Swansea) offer?

Living at Home (Cardiff & Swansea) offers Home Care.

How many Carers does Living at Home (Cardiff & Swansea) employ?

Living at Home (Cardiff & Swansea) employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Living at Home (Cardiff & Swansea) to verify any information. View our terms and conditions. Living at Home (Cardiff & Swansea) has an Enhanced Service – more info.