Living at Home (Cardiff & Swansea)

Joanne, or Jo as she is also known to many, entered the care sector after caring for her mum, who sadly died in 2016.

For years leading up to Joanne’s mums’ passing, she worked with healthcare professionals trying to make effective changes to allow her mum to live the best quality of life possible with her medical conditions.
During the many years she helped her mother, many problems arose because her mother didn't get enough good care and support.

What this period taught Joanne was how difficult it was to find relevant information and support from the many different professional organisations operating in Swansea and the wider areas.

From that point, Joanne would do whatever she could to help and support any vulnerable person in a similar position to find the help and support they deserved to receive.

Joanne has a natural passion for caring for and helping others and strives to make vulnerable adults live the best possible life they can live in somewhat difficult circumstances.

During her time working on the front-line in the health sector, Joanne found her niche.

Joanne is a natural listener, and this has allowed her to build a strong rapport with staff, health professionals, clients, and family members.

Joanne is a natural problem solver and leader who would aim to resolve any issues that would arise immediately, sometimes meaning she would be once again on the front line, sitting for hours with a client who may have fallen whilst they waited for an ambulance together, chatting and listening to a client’s family on the occasion of bereavement or just rolling her sleeves up to assist one of her team - for Joanne, going the extra mile is just who she is.

At the beginning of 2021, another tragedy struck Joanne sadly, as she lost her brother, who struggled with mental health difficulties. Having experienced the loss of two close family members, Joanne decided to open her own care company to be in a position to better support the most vulnerable in society.
Joanne supports many charities like MIND, Alzheimer’s Society, Diabetes, and Cancer Research UK, to name but a few.

Joanne recently signed up to complete the "Step up for Dementia", doing 850,000 steps in 3 months. Alongside that, Joanne is a Dementia Ambassador for the Alzheimer's Society and often goes into the community to give talks to dispel some of the common myths about dementia.
A passion of Joanne’s is to meet with her clients and their families as often as possible. The Living at Home ethos is that we are all one big family and close communication is her top priority.

Joanne says,
At Living at Home, we believe that the quality and consistency of our care, as well as the relationships we build with our clients, are important parts of our work.

We give care and support based on our clients' preferences, so they choose the timing and agree on every detail of their care plan before we start.

What is hugely important to me is consistency, and we use the same care professionals every time with the same clients, and we introduce them to our clients upfront to make sure they are comfortable with them.
Living at Home believes that excellent care shouldn’t be delivered in short visits, so we always look to deliver 60-minute appointments, but we do recognise that not all people require 60 minutes, and so we develop a plan that suits all.

I believe this ethos allows us to provide compassionate care and go above and beyond to improve our clients' quality of life.

I am excited to see Living at Home evolve, and I want to make a difference in people’s lives every single day, not only for our clients, their families but also our amazing care professionals who are now also known as Key Workers.

Rachel Court – Why I want to support our amazing Swansea communities

Rachel has been working in the social care sector for eight years while raising her two young children. She explains why she wants to support her Swansea communities.

As a young mother looking to provide for her family, Rachel began working part-time in the care sector. Despite having no prior experience and some initial uncertainty about care work, she soon fell in love with her job as a support worker.

It was clear to her before long that this was her true calling in life, giving her the assurance she needed to resign from her main job and become a full-time support worker.

A motivating reason for Rachel was the role she could play in serving her community, which she identified as being in need of better quality care.

It’s critical we make a difference

From the very beginning of her career, Rachel has been steadfast in her commitment to providing high-quality, person-centred care services to each and every one of her clients.

Motivated by her dedication to social care, she has acquired extensive knowledge of the care sector and its regulations, allowing her to make a positive difference in people’s lives.

With her education, experience, and knowledge, Rachel manages Living at Home’s care service and helps her team of care professionals go above and beyond for the clients they support every day, having a positive role in their lives as if they are family.

Rachel is a calm, sympathetic, polite, approachable, and professional member of the Living at Home team. Every aspect of Rachel’s personality leaves her clients impressed.

So, what does Rachel do in her spare time?

When Rachel is not working tirelessly for her team and clients, she can be found relaxing with family and friends, while sipping on a cappuccino, her favourite hot beverage.

Rachel is just as dedicated to her family as she is to Living at Home.

She loves to travel and has a particular fondness for the Andalucía region in Spain.

Rachel’s little-known fact is that she appeared in a music video for the hugely successful pop punk band Busted in the early 2000s and can play the kazoo!

Living at Home is fortunate to have such a dedicated, passionate, and hardworking individual on their hands who takes the initiative and doesn’t ask anyone to do anything she wouldn’t do herself.