What Type of Services does Above and Beyond Home Care offer?

Above and Beyond Home Care offers Home Care.

How many Carers does Above and Beyond Home Care employ?

Above and Beyond Home Care employs 8 carers.

Above and Beyond Home Care, 2nd Floor, Aston House, 27 Queensway, Hemel Hempstead, Hertfordshire HP1 1LS

Review from Tom M (Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience

I have had the care company deal with my care requirements for last 7 months, and in this time everyone in the company has been very professional, caring and polite. The company has a number of procedures and policies to ensure my care plan is understood and executed correctly, which I appreciate

as this ensures my caring needs are understood and delivered by their employees effectively. There is a high focus on my safety when carrying out my transfers and they also deal with my personal care needs as and when required. They are very flexible with changes to requirements when they arise, be it changes to, care plan or scheduled times, which we have had to make recently. What I really like is keeping me informed of any delays, as the carers always let me know if there are any delays due to traffic, sickness or a carer change.

Reply from Vimal Patel, Director at Above and Beyond Home Care

Hi Tom, thank you so much for the kind words. I'm glad we are meeting your flexibility and care requirements. As always, we aim to make the care as person-centric as necessary. The carers love visiting and we all look forward to continuing to support you on your care journey.

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Review from A B (Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience

I have been receiving care at home for a few months now and it has been brilliant. The carers are all very friendly and professional and nothing is too much trouble. I couldn’t be more pleased with the service they provide.

Reply from Vimal Patel, Director at Above and Beyond Home Care

That is so kind of you to say, so glad that you find the carers going above and beyond it means a great deal to them that they have your full trust!

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Review from Marilyn S (Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience

Excellent, friendly and efficient service. The carers were great extremely helpful and cheerfully dealt did whatever we required. We could not find any fault. Brilliant and we would heartily recommend it to our friends and relatives.

Reply from Vimal Patel, Director at Above and Beyond Home Care

Hi Marilyn, thank you for your lovely words, we do strive to provide excellent care and glad that we met your needs. Thank you for the further recommendations to your friends and family!

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Review from Ray P (Husband of Client) published on 8 September 2022
Submitted via Website • Report

Overall Experience

Reliable and friendly staff related well to my wife. We appreciated the flexible approach to my wife as she improved after her hospital stay. Care staff not here when my wife arrived home from hospital but it was 9.30pm!!

Reply from Vimal Patel, Director at Above and Beyond Home Care

Hi Ray, thank you for the kind words, we loved helping to get your wife back on her feet and the girls were all so glad she made a speedy recovery.

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Review from M B (Client) published on 20 July 2022
Submitted via Website • Report

Overall Experience

I have found the service very good. The carers have been reliable, willing, very caring and so pleasant to have in one’s home. The telephone has always been answered promptly, and alterations to any date are made without fuss!
Although I do not now need more care at the moment, I have asked to be kept

on the books for the future!
I had help over the last three months.

Reply from Vimal Patel, Director at Above and Beyond Home Care

Thank you for your kind words. We very much enjoyed having you and happy we could help you get back on your feet. If there is anything you need in the future, please do not hesitate to contact us.

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Review from Jacqueline S (Daughter-in-law of Client) published on 19 July 2022
Submitted via Website • Report

Overall Experience

The care company were looking after my father-in-law, who was at the end of his life. He was originally having another agency, and we were a little apprehensive about the new provider. However, this company made sure that our transition to them went smoothly; the manager took on board our concerns with

having loads of different carers in at a difficult time and ensured we would only have a small team, which we did. The staff who came to us were experienced and knowledgeable in end-of-life care. They cared for my father-in-law right to the end without any issues. Thank you, to this care company, for allowing us to spend the last few precious moments with our father; your company coming in to care for him made all the difference.

Reply from Vimal Patel, Director at Above and Beyond Home Care

Thank you for your kind words! I'm glad we could support you and your family during such a difficult time. Though our time with your loved one was short, we will fondly remember his wit and charm - he always kept a smile on our carers faces.

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Review from T C (Daughter of Client) published on 5 July 2022
Submitted via Website • Report

Overall Experience

Excellent company, after a few little tweaks at the beginning they have been wonderful.
Could not recommend them highly enough. Lovely to speak to and very friendly.
My mum loves them and looks forward to them coming round. We have them twice a day currently.

Reply from Vimal Patel, Director at Above and Beyond Home Care

Thank you for the kind words; it is fair to say mum keeps us all happy/smiling too.

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Review from Harry B (Son of Client) published on 26 May 2022
Submitted via Website • Report

Overall Experience

We are really happy with this care company and highly recommend them. They were able to take our mum on at short notice when we really needed a reliable care agency.
Their level of care is excellent, and the carers are well trained, kind and considerate and able to cater for all mum's needs. She always

looks forward to seeing them. They have been flexible with the times and number of visits we require, which suits our family set up perfectly, and their timekeeping is great.
Anyone looking for a new care agency should definitely consider hiring this company!

Reply from Vimal Patel, Director at Above and Beyond Home Care

Thank you kindly for the lovely words, we absolutely love having mum with us - she is an absolute star in our eyes. We look forward to working with you all to continue to provide the best care for mum.

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Review from Pamela B (Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience

At the end of January I was unfortunate to break my hip and when discharged from hospital found I would need some help at home. I turned to this company and found that they are very caring, accommodating and friendly. A great company, I would highly recommend them.

Reply from Vimal Patel, Director at Above and Beyond Home Care

Hi Pamela. Thank you for your kind words, so glad that we can help you get back on your feet and fulfill your care needs. We very much look forward to continuing to provide care over the coming weeks to get you back to full strength.

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Review from M H (Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience

Left without any care on one occasion due to no backup available. On one occasion left a call early. Both were within one week of care. Not caring, compassionate, or empathetic, tasks rushed and not done properly. No attention to timekeeping, What you see initially isn't what you get with this new provider

at all. Then had my care abruptly terminated with immediate effect saying I was rude! This was because I mentioned about leaving calls early. I'm a vulnerable disabled person who is now without care. No heart in this company at all. Don't believe everything you are told in the beginning. An awful start and to be left without care at very short notice is appalling. I think the above actions speak for themselves. I would hasten to add I was not rude.

Reply from Vimal Patel, Director at Above and Beyond Home Care

We are sorry you felt this way. As mentioned adult social services informed us that we could terminate your care and that they would be sourcing alternative care for you, but as I am led to understand you have requested a change in your social worker so I hope they resolve this matter for you in a timely manner. Again, I apologise for the circumstances that have brought us here, but I wish you all the best in finding another care provider to facilitate for your needs.

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