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At Relax Care, we are committed to delivering exceptional, high-quality care tailored to meet your unique needs. With a transparent flat hourly rate of £22.36, we provide affordable, reliable support without compromising on standards. Our flexible services start from just 30-minute sessions, ensuring you only pay for the care you need, and we’re more than happy to assist you for longer duration's. Whether you require short-term help or ongoing support, we’re here to make your life easier, offering peace of mind and professional care you can trust.
At Relax Care, your well-being and independence are our top priorities. That’s why we offer a complimentary assessment to understand your needs and preferences, ensuring we design a care plan that fits seamlessly into your lifestyle and budget.
Our tailored care packages are built around you, with clear pricing and no hidden costs—just exceptional service designed to support your unique requirements. Let us help you discover how our compassionate, professional care can make a meaningful difference in your daily life. We look forward to working with you and being part of your journey to greater comfort and independence!
Relax Care Cardiff has a Review Score of 9.8 (9.817) out of 10, based on 16 reviews in the last 2 years. Over all time Relax Care Cardiff has 16 reviews.
Review from Christine H (Mother of Client) published on 23 May 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff
Thank you so much for your wonderful feedback! We are delighted to hear that you were very happy with the care provided to your son while you were on holiday. Our team strives to ensure that all our carers are not only skilled but also pleasant and polite, so it's gratifying to know that your experience reflected this. We are thrilled that our carer met all of your son's needs and made him feel comfortable and well-supported. Your kind words and confidence in our services mean a lot to us, and we look forward to the opportunity to assist you again in the future.
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Review from K W (Client) published on 22 April 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff
Thank you for your kind review. We're thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and we're glad to know that everything is going smoothly for you. Should you ever need anything in the future or have any further feedback to share, please don't hesitate to reach out. We're here to help.
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Review from Deborah C (Client) published on 22 April 2024
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff
Thank you for sharing your feedback with us. We truly value your insights. We understand the importance of open, clear, and honest communication in the care we provide. Rest assured, we'll prioritise this aspect within your care provision. Our Community Care Leads will work closely with you and the team to explore more suitable and effective communication methods tailored to your needs. Your acknowledgement of our team's dedication means a great deal to us. Should you have any further suggestions or requirements, please feel free to reach out.
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Review from C S (Daughter of Client) published on 12 April 2024
Submitted via Website •
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5.0 out of 5
Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff
Thank you so much for taking the time to share your experience with Relax Care. We're thrilled to receive such positive feedback and we greatly appreciate your kind words. It's wonderful to hear that our carers have been able to make your mum's life at home as comfortable and easy as possible. Providing excellent care with kindness and reliability is a top priority for us and we're glad that our team has been able to meet your expectations in this regard. We understand how important it is for your mum to feel happy and well-cared for, and we're grateful for the opportunity to provide her with the support she needs. Your satisfaction and your mum's well-being are our top priorities and we're committed to continually improving our services to ensure that we meet your needs and expectations. If you ever have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We're here to help in any way we can.
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Review from G W (Daughter of Client) assisted by family/friend published on 1 March 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff
Thank you for sharing your positive experience with Relax Care. We're glad to hear that your mum received excellent service and that our staff provided helpful and efficient care. We strive to maintain strong communication and involvement between our staff and clients, and we appreciate your recognition of our efforts. Your satisfaction is our priority, and we look forward to continuing to serve you and your family in the future. If you ever have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We're here to help in any way we can.
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Review from Iris P (Client) published on 4 July 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff
Thank you for your heartfelt review of Relax Care. We greatly appreciate your kind words. The fact that the same three excellent carers have become regulars and friends speaks volumes about their dedication and the quality of care they provide. Our management team is exceptional, ensuring that our carers maintain high standards in their practices. We're always here for you whenever you need us. Your participation in our first-ever video shoot was invaluable, and you were a superstar. We're grateful for your trust and friendship as we strive to provide compassionate and reliable care. Thank you for being a valued part of the Relax Care family.
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Review from Sioned J (Daughter of Client) published on 31 May 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff
Thank you for your wonderful feedback regarding the care provided by Relax Care for your mother. We are delighted to hear that your mother has found our team to be prompt, attentive, and friendly.
We take great pride in building strong relationships with our clients and ensuring that their preferences and needs are met. It warms our hearts to know that our carers are remembering important details like your mother's preferred mug for tea, these little elements being so important to a person-centred approach to care.
Our team's patience and dedication during tasks such as washing and dressing are important aspects of providing comprehensive care. We are pleased to hear that your mother enjoys their company and frequently talks about them.
Thank you for entrusting your mother's care to us. We will continue to prioritize her comfort, happiness, and overall well-being. If there is anything else we can do to enhance her experience, please don't hesitate to let us know.
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Review from B R (Client) published on 31 May 2023
Submitted via Website •
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4.0 out of 5
Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff
Thank you for your kind feedback regarding the care provided by our Community Care Team. We are delighted to hear you are happy with the service we provide.
Our team takes pride in being friendly and efficient, ensuring that we provide the highest level of care to all our clients. We appreciate your regard for our staff's manner and work rate, as their dedication and professionalism are of utmost importance to us.
We are grateful for your feedback on your positive experience and the trust you have placed in us. Rest assured, we will continue to maintain our friendly and caring approach, prioritising your well-being and satisfaction.
If there is anything else we can do to further enhance your experience, please don't hesitate to reach out. Thank you for choosing Relax Care.
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Review from John M (Son-in-law of Client) published on 31 May 2023
Submitted via Website •
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5.0 out of 5
Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff
Thank you for your positive feedback! We're thrilled to hear your father-in-law receives excellent care from our community care givers. We appreciate your kind remarks about our carers and your confidence in their company. Your reassurance, open communication, and satisfaction mean a lot to us. We'll continue to provide exceptional care and maintain regular contact. Thank you for choosing Relax Care!
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Review from K N (Daughter of Client) published on 26 May 2023
Submitted via Website •
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5.0 out of 5
Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff
Thank you for your heartfelt review, we are thrilled to hear that your mother has experienced such positive changes since becoming our client over a year ago. Our dedicated team takes pride in treating each client as an individual and providing the respect and care they deserve.
It brings us great joy to know that your mother now enjoys life and engages in various activities. Our carers genuinely value the time spent with her, whether it's playing games or enjoying the outdoors. We believe in fostering meaningful connections and creating a nurturing environment.
We appreciate you recommending that others watch the promotional video featuring your mother. She is a true superstar and we very much appreciate her involvement in the project.
Thank you once again for choosing Relax Care. We are honoured to be a part of your mother's journey and will continue to provide the compassionate care she deserves.
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Review from S P (Daughter of Client) published on 22 May 2023
Submitted via Website •
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5.0 out of 5
Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff
We are incredibly grateful for your heartfelt review. The entire team at Relax Care is humbled by your kind words and appreciates the opportunity to provide assistance.
It brings us immense satisfaction to know that we have been able to be of support to you. Our dedicated team is committed to going above and beyond, ensuring that nothing is too much trouble. We genuinely strive to assist in any way we can, and if needed, we are always ready to connect you with other resources.
Our carers take pride in their friendly, engaging, and professional approach. They understand the complexities of your mum's mental and physical health, even during challenging moments. Working closely with both your mum and yourself over the past year has allowed us to develop a deep understanding and provide the utmost care.
Your recommendation means the world to us. It is our privilege to serve you, and we are committed to maintaining the highest standards of care.
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Review from Anissa A (Mother of Client) published on 19 May 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff
Thank you for your wonderful feedback about Relax Care. We're thrilled to hear that our amazing carers provide caring, understanding, and patient support to your daughter. It brings us joy to know that she eagerly awaits their arrival. We appreciate your trust and high recommendation of our services. We will continue to provide excellent care and support. Thank you for choosing Relax Care.
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Review from Helen G (Daughter-in-law of Client) published on 16 May 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff
Thank you for taking the time to share your positive experience with Relax Care. We are thrilled to hear that you are pleased with the care that we are providing for your mother-in-law.
Our team takes great pride in providing compassionate and dignified care tailored to the unique needs of each of our clients. We understand how important it is to keep family members informed of their loved one's care, and we strive to maintain open communication with our client's families.
We are grateful for your trust in us and are committed to continuing to provide excellent care for your mother-in-law. If there is anything we can do to further improve your experience with Relax Care, please don't hesitate to let us know.
Thank you again for your kind words and for choosing Relax Care.
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Review from Diana H (Daughter of Client) published on 16 May 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff
Thank you so much for taking the time to write such a lovely review of Relax Care. We are delighted to hear that you and your family are satisfied with the care that we are providing for your mum.
We understand how important it is to ensure that your loved ones receive the best care possible, especially after a long spell in the hospital. That's why we take the time to get to know our clients to ensure that we provide the highest quality care tailored to their unique needs.
We are thrilled to hear that your mum is happy with the care provided, our team of caregivers are passionate about what they do, and they take great pride in providing compassionate and reliable care to our clients.
It means a lot to us that you would recommend our care and services. We strive to build long-lasting relationships with our clients and their families and are committed to providing the best possible care for your mum.
Thank you again for your positive review.
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Review from Carol S (Mother of Client) published on 16 May 2023
Submitted via Website •
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5.0 out of 5
Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff
Carol, on behalf of Relax Care, we would like to express our sincere gratitude for your kind words and positive review. We are thrilled to hear that your daughter is enjoying her time with us and that she loves the activities we provide.
Our team takes great pride in creating a fun and engaging environment for our clients, and it brings us joy to hear that your daughter has been able to participate in activities that she enjoys. We believe that activities and outings are essential for improving our client's quality of life, and we strive to offer a range of options that cater to their interests.
We appreciate your trust in us and look forward to continuing to provide excellent care for your daughter. If there is anything we can do to further improve your experience with Relax Care, please do not hesitate to let us know.
Thank you again for your positive review.
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Review from June K (Daughter of Client) published on 14 May 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff
June, thank you for your positive feedback on your experience with Relax Care. We are thrilled to hear that our carers have been doing an excellent job and that you find our managers and boss great.
At Relax Care, we strive to provide exceptional care and support to our clients and their families, and we're pleased to hear that our team has been able to assist you with any issues that may have arisen. We also understand the importance of keeping you informed about any changes in staffing and are committed to maintaining open communication with our clients and their families.
We appreciate your trust in us and are committed to continuing to provide the highest quality of care possible. If there's anything else we can do to further improve your experience with Relax Care, please don't hesitate to let us know.
Thank you again for your kind words.
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The Review Score of 9.8 (9.817) out of 10 for Relax Care Cardiff is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.817 for Relax Care Cardiff is calculated as follows: ( (79 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 93 Ratings = 4.817
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Relax Care Cardiff is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Relax Care Cardiff to verify any information. View our terms and conditions. Relax Care Cardiff has a Basic Service – more info.
