HRM Homecare Services - Falkirk
Castlelaurie Industrial Estate, Ironworks Business Centre,
Falkirk
FK2 7XF
From £26.76 per hour or £18.95 per half hour
Dependent on the complexity of needs.
HRM Homecare Services - Falkirk has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time HRM Homecare Services - Falkirk has 3 reviews.
Review from E W (Daughter of Client) published on 25 August 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Falkirk
Thank you for filling in the review card. HRM is delighted that your mother is experiencing good quality care from our fabulous carers. HRM always ensures all our lovely service users receive the best possible care. I will pass on your positive comments to the relevant carers.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from W W (Client) assisted by family/friend published on 19 May 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - Falkirk
Thank you for completing our review card, I am happy to hear you are happy with the care your receiving.
I will pass this on to the team who support you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from L W (Daughter of Client) published on 27 April 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Charlene Smith, Operations Manager at HRM Homecare Services - Falkirk
Your welcome, and thanks for submitting your feedback, I will ensure your compliment is passed onto the Falkirk Team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.0 (9.000) out of 10 for HRM Homecare Services - Falkirk is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for HRM Homecare Services - Falkirk is calculated as follows: ( (16 Excellents x 5) ) ÷ 16 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for HRM Homecare Services - Falkirk is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Sep 2023
| How well do we support people's wellbeing? |
Very good
(5) |
| How good is our leadership? |
Very good
(5) |
| How good is our staff team? |
Very good
(5) |
| How good is our setting? |
Not Assessed
(0) |
| How well is care and support planned? |
Very good
(5) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
View Latest Report
Recipient:
HRM Homecare Services Ltd
Date: Thursday 31 Mar 2022 More details
Recipient:
HRM Homecare Services Ltd
Date: Thursday 05 Apr 2018 More details
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Job Title: Chief Executive Officer
Joined: 1994
Lynn is the Chief Executive Officer of HRM Homecare Services.
She founded HRM Homecare Services in 1994. Lynn’s focus has always been her children and as such, she named the company after them (HRM-Heather, Russell & Mhairi). Supporting others was the kernel for the creation of the business in 1994 and an ethos of compassionate care and support remains the principal driver of all aspects of HRM’s service delivery today.
Job Title: Managing Director
Diane is the Managing Director of HRM Homecare Services.
Job Title: Director
Anna is one of the Directors at HRM Homecare Services.
Job Title: Director
Marion is one of the Directors at HRM Homecare Services.
Job Title: Operations Manager
Charlene is one of the Operations Managers at HRM Homecare Services.
Job Title: Care Co-ordinator
Dayna is one of the Care coordinators at HRM Homecare Services.
Job Title: Senior Support Worker
Matthew is one of the Senior Support Workers at HRM Homecare Services.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact HRM Homecare Services - Falkirk to verify any information. View our terms and conditions. HRM Homecare Services - Falkirk has a Platinum Service – more info.
