Home Instead (South Lanarkshire - Hamilton)

Willow House, Kestrel View, Strathclyde Business Park, Bellshill ML4 3PB
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Top 20 award
9.9 40 Reviews
  • Home Instead (South Lanarkshire - Hamilton), Bellshill
Based in South Lanarkshire, Home Instead offers home care services to people living in the local community. With a focus on enabling people to maintain their independence and continue living at home, the team prioritise dignity and respect in all they do.

With Home Instead, you’ll be connected with professional and experienced carers who are committed to delivering care that makes a difference. Allocating the same carer to every visit allows you to build a positive and trusting relationship, and visits are always planned when convenient for you.

Whatever level of support you need, the team will plan and deliver a care plan to suit you, from light housekeeping and meal preparation to personal care and dementia support, care is provided by high quality professionals up to 24 hours a day.

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Care Provided by Home Instead (South Lanarkshire - Hamilton)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Lindsay Bryson (Care Manager)

Funding & Fees Guide for Home Instead (South Lanarkshire - Hamilton)

  • Prices

  • Available on request

Home Instead (South Lanarkshire - Hamilton) Reviews (40)

Total of 40, showing 1-20
9.9

Home Instead (South Lanarkshire - Hamilton) has a Review Score of 9.9 (9.910) out of 10, based on 37 reviews in the last 2 years. Over all time Home Instead (South Lanarkshire - Hamilton) has 40 reviews.

Overall Experience

  • 35
  • 4
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Review from Ian D (Son of Client) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Instead team have been a fantastic support to my mum who has Alzheimers. Her carer visits two times each week to help with shopping, cleaning and companionship. The same carer comes on a regular basis and this consistency has been really important for mum to build trust and confidence. She
is very comfortable with the team and we have been delighted with the standard of service and care. Communication with the office is excellent and there are regular reviews of performance. I would highly recommend Home Instead.

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Review from Ian B (Husband of Client) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had care support from Home Instead for the past year. Our requirement was someone to provide companionship for my wife, who has dementia, giving me the chance to leave the house to deal with family business. Their website says that a carer will be chosen "to ensure a meaningful bond is created"
and this objective has been fully met by the young lady who has visited us two or three times each week.
The team at our local franchise is not large and it has been easy for me to get to know, and be known by, the office staff as well as the carers.

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Review from Moira B (Daughter of Client) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently discussed the need to increase mums visits. Within 2 weeks mum had a package that meets her needs.
She has 2 carers who provide an hour in the morning to help with personal care and one in the evening to help with meal preparation and ensure the house is safe and secure.
Both carers are
considerate of mums values They are friendly, confident, supportive and mum looks forward to their visits.
Mum is stronger and coping well at home following a recent hospital admission.

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Review from Maria R (Daughter of Client) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been supporting my Mother now for 10 months and it has all worked very well. Largely companionship and support and a short walk all as agreed in her support plan. The staff have all been excellent and all communication and handovers have been well organised. My Mother now looks forward
to the visits and to the various chats she gets with the staff.
Thank you to all of the team for helping me to continue to care for and support my Mother at home.

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Review from Mark M (Son of Client) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's almost 1yr since we have been using Home Instead to assist my father with his day to day living in Hamilton Lanarkshire.
I can honestly say, since the initial visit of the care team to assess his needs and care required, the Lanarkshire team have been fantastic (certain individuals outstanding)
in their overall approach and application to the care and companionship they provide. Everyone seems to be very professional and friendly, so any Issues, concerns or tweaks to the care provided are easily discussed and implemented.
The help and reassurance they provide for my father and extended family is worth every penny.

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Review from M F (Daughter of Client) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff from Home Instead South Lanarkshire have been supporting my dad for about 10 months now and their input has been invaluable. The carers now feel part of the family and how they interact with my dad is lovely to see. We have found them caring and supportive of him and us. The staff are professional,
respectful and we trust them to care and support our dad in his own home which is where we want him to be for as long as possible.

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Review from Gillian McLaren S (Daughter of Client) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been caring for Mum for well over a year now. The carers are very attentive and spend time chatting with Mum to break her day up. They have also been very helpful with medication and care during a recent period of illness. The App allows us to check up on between visits which gives
us peace of mind. An excellent service.

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Review from D B (Daughter of Client) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Started last Sept to use this Care provider to help with care for my Dad - very pleased with the care and support provided, in particular the details added to the app which puts my mind at ease when I can't be there. Staff are always on time and provide the support agreed but happy to help with additional
tasks if required. Reliable and quality service.

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Review from Angie N (Wife of Client) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been an excellent agency. I have complete trust in the carers provided and have found any questions or suggestions I have about the care package to be dealt with quickly and well. Finding this agency has transformed the life of my family so I have been able to return to my part time
work.

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Review from J W (Daughter of Client) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good communication with me. My mother enjoys the carers and they are always helpful if she asks them anything. They are good in taking my mother shopping, looking after her needs and having a positive outlook for my mother.

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Review from L R (Daughter of Client) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The company is extremely professional & well organised with client needs taken into consideration at all times.
High standards are maintained by all the lovely carers due to the considerable protocol which is in place.
Communication to highlight any changes or queries is always prompt.
Highly recommend!

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Review from L K (Daughter of Client) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have piece of mind when the cares are attending on mum all of the staff have been very caring and attentive to her and have been very aware off her needs and what is needed on a daily basis. They always complete the file and let me know how the visit went, how Mum was on the visit what they have done
or left for her.

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Review from L S (Sister of Client) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We engaged Home Instead to help with the recuperation of my learning disabled brother after an operation. All the staff have been wonderful. All have been understanding, flexible and have brought a lot of joy to my brothers recovery and help us enormously. It has been such a successful arrangement that
despite him being fully recovered, we have engaged Home Instead for a companionship service. They all have delivered what they offered and promised. Great service.

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Review from Ann W (Daughter of Client) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care my mum receives is excellent and I can always call if I need any advice or if anything changes.
Consistent carers my mum recognises is so important and great communication between the office and myself really takes the pressure off.

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Review from P F (Client) assisted by family/friend published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm pleased with the care provided by the staff are all lovely. Communication could be better when there are changes in carers coming to my home. Also, as I have the carers in for companionship it would be better if they were more compatible with my interests and slightly older. Overall, I am very pleased
with Home Instead.

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Review from Denise M (Daughter-in-law of Client) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional service from the first call, initial meeting and now weekly visits for befriending reasons. Staff are always on time, polite and offer a personal touch. Access to the app allows us to check what has happened during each visit and when someone else is covering introductions happen, giving
us and my mother-in-law peace of mind.

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Review from E S (Client) assisted by family/friend published on 30 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with all aspects of my care. The carers are attentive, friendly and caring.

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Review from Derek R (Son of Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead for just over a month. From the initial contact to the first day of care, the service and information have been excellent. The consistency of carers has been a big factor for our Mum to accept the care she requires, (being a very independent lady). Not only for the personal
care she requires but having a wee chat about herself and life is very important.

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Review from Jackie P (Daughter of Client) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been having two visits per weekday for over a year now and the service that they provide is excellent. They are so friendly and caring and go above and beyond for both my parents. We couldn't do without them. There is nothing that they won't help with and we had an incident when there was a
leak and one of the carers tackled this, located a plumber and dealt with the situation for us. She was exceptional.

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Review from M T (Daughter of Client) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent company, all needs met, every single person I have met or spoken to delivers high levels of customer service, manage expectations of client well, which gives me the confidence that training standards are being well met and adhered to, excellent service.

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Current Review Score: 9.9 (9.910)

Overview of Review Score

The Review Score of 9.9 (9.910) out of 10 for Home Instead (South Lanarkshire - Hamilton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.910 for Home Instead (South Lanarkshire - Hamilton) is calculated as follows: ( (201 Excellents x 5) + (20 Goods x 4) ) ÷ 221 Ratings = 4.91

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (South Lanarkshire - Hamilton) is based on 37 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (9)

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Frequently Asked Questions about Home Instead (South Lanarkshire - Hamilton)

What Type of Services does Home Instead (South Lanarkshire - Hamilton) offer?

Home Instead (South Lanarkshire - Hamilton) offers Home Care.

How many Carers does Home Instead (South Lanarkshire - Hamilton) employ?

Home Instead (South Lanarkshire - Hamilton) employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (South Lanarkshire - Hamilton) to verify any information. View our terms and conditions. Home Instead (South Lanarkshire - Hamilton) has a Platinum Service – more info.