Home Instead (South Lanarkshire - Hamilton)

Willow House, Kestrel View, Strathclyde Business Park, Bellshill ML4 3PB
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Top 20 award
9.9 40 Reviews
  • Home Instead (South Lanarkshire - Hamilton), Bellshill
Based in South Lanarkshire, Home Instead offers home care services to people living in the local community. With a focus on enabling people to maintain their independence and continue living at home, the team prioritise dignity and respect in all they do.

With Home Instead, you’ll be connected with professional and experienced carers who are committed to delivering care that makes a difference. Allocating the same carer to every visit allows you to build a positive and trusting relationship, and visits are always planned when convenient for you.

Whatever level of support you need, the team will plan and deliver a care plan to suit you, from light housekeeping and meal preparation to personal care and dementia support, care is provided by high quality professionals up to 24 hours a day.

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Care Provided by Home Instead (South Lanarkshire - Hamilton)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Lindsay Bryson (Care Manager)

Funding & Fees Guide for Home Instead (South Lanarkshire - Hamilton)

  • Prices

  • Available on request

Home Instead (South Lanarkshire - Hamilton) Reviews (40)

Total of 40, showing 21-40
9.9

Home Instead (South Lanarkshire - Hamilton) has a Review Score of 9.9 (9.910) out of 10, based on 37 reviews in the last 2 years. Over all time Home Instead (South Lanarkshire - Hamilton) has 40 reviews.

Overall Experience

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Review from Rachel T (Daughter of Client) published on 18 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Twice weekly befriending service provided for dad who has dementia. We used Home Instead for around 2 years until dad moved to care home. It was important for him to have a friendly face visit and take him out to combat loneliness and just improve quality of life. The befriender was fabulous, very upbeat
and almost always the same person visited. Good udpates provided on how dad had been throughout the visits. Regular contact from the admin/management team to review needs.

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Review from Robert B (Son of Client) published on 18 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the care staff involved have dealt professionally and respectfully with the needs of my frail and elderly mother. They have always been helpful and attentive to the needs of my mother and have kept me updated on any issues which have arisen in my absence.

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Review from Linda K (Daughter of Client) published on 5 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used this company for nearly a year now to assist my elderly mum in her own home.
All the staff have been very professional and helpful and I would not hesitate to recommend them, they are a pleasure to work with.

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Review from Julia T (Niece of Client) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead offer an amazing service of care. They are responsive, kind, and they always take into account what the client wants. However they also help to suggest and initiate activities and really offer high-quality companion care. They log visits with helpful info so I can see from a distance if
there are any concerns.

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Review from J T (Client) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely delighted with the service I receive from Home Instead for four hours every Wednesday. Going to garden centres and doing weekly shopping then returning to do household work.

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Review from G A (Daughter of Client) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Mum's carer highly enough. She is the kindest, considerate and gentle girl, who makes my mum laugh. I completely trust her to come into our home and look after Mum, as I know she genuinely cares. Always on time and never rushed away, takes the time to update me on my mum and what they
have been doing. Mum looks forward to her visits and trips to the garden centre, as her carer always has a smile and time to listen and mate Mum feel like 20 again.

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Review from Kathleen A (Client) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Companionship is excellent when needed to keep a doctor's appointment or any other appointments also when requiring messages.

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Review from Ian M (Nephew of Client) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly aunt has been looked after by Home Instead since 2018 with 4 visits per day. I live in Cambridgeshire so not exactly on the doorstep should there be an urgent need and I've found the staff and management superb in their care and provide me with regular updates of her condition. On the occasion
of an emergency have gone out their way to be supportive and kept me abreast of events. Their service to my aunt is well respected by her, myself, and the wider family and I would have no hesitation in recommending their services.

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Review from Coral C (Wife of Client) published on 25 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Approximately one year ago we arranged a "buddy" service for my husband, who has dementia, with Home Instead. From day one our request has been handled in a friendly and proficient manner. Originally the buddy called once a week which has now been increased to twice a week. Our buddy has been a first-class
success both to my husband and to myself. My husband is so relaxed with his buddy who takes him for walks and plays dominoes and have coffee together. This gives me a little time to plan a relaxing few hours with friends, although we concentrate on the walk and coffee and maybe a little gossip.
We would have no hesitation in recommending Home Instead to anyone looking for assistance of any type for a loved one.

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Review from John O (Father of Client) published on 24 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Home Instead as the council was not able to provide personal care for my daughter.
I was so happy from the first phone call as they were so keen to provide this service.
We had an initial meeting to discuss my daughter's needs and everything was put in place very quickly.
The quality
of carers provided was exceptional. Always on time and a smile every time they turn up.
My daughter really is at ease and looks forward to them coming. I would recommend them to anyone. First class.

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Review from C M (Daughter of Client) published on 23 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been providing companionship care for my mum for around 6 months. The carer paired with my mum was ideal and she quickly developed a good rapport with my mum who now looks forward to her visits. Our needs have varied month to month and Home Instead have been excellent at meeting our
changing requests as well as offering advice and support. Would definitely recommend to anyone looking for care services.

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Review from B S (Son of Client) published on 23 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Seeking home care for a loved relative is such a difficult task, until you have to do this you have no idea how challenging it is. We were so fortunate that Home Instead responded to our request for help and as a family we have been delighted with the service for the past 4 months. From the start it
was clear that they knew what they were doing, excellent communication and explanation of the services on offer. They have been very responsive to our changing requirements and have adapted the service based on individual needs. All the carers are well trained and actually care for the person they are looking after. Being able to contact someone who understands is really important, overall we cannot fault this service. Thank you.

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Review from M M (Wife of Client) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In January 2022 we were first introduced to Home Instead. After struggling for years to cope with my husband's Alzheimer's diagnosis. What a difference Home Instaed carers have made for us both. Care is first class not only well matched to their client's needs but for family needs as well, understanding
issues associated with whatever illness they are dealing with and for the 2 hours respite, five days a week and my sanity.

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Review from S C (Daughter of Client) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has recently started to visit my elderly mother and although I do not live locally I have been there on various occasions. I have to say that I am very impressed with the professional service and care that they have shown. My mother is very grateful and appreciates all their kindness and
attention and always looks forward to their visits.

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Review from R H (Sister of Client) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly, frail sister has been under the care of Home Instead since 2018. She receives three, one hourly, visits daily, thus enabling her to live in her own flat rather than a nursing home which she did not want.
The management team is efficient and reliable never once letting her down throughout
covid and wintry weather. They use the latest technology to inform me of my sister's daily health via an app.
The nursing staff are knowledgeable about elderly care and are readily available over concerns.
The carers who are responsible for my sister's daily care are well trained, conscientious and compassionate. They genuinely care about my sister and have built a great relationship with not only her but me as her main relative.

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Review from J A (Client) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I look forward to seeing the care professional every morning as they brighten up my day and they are always very pleasant. The two hours I get on a Saturday is excellent for getting out and getting some shopping or going for a coffee.

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Review from S M (Client) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As I am now 91 years of age and living alone in my home, which I own. I am very dependent on assistance with any tasks which I find difficult. I therefore appreciate all the help which I get from Home Instead service providers.

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Review from A F (Wife of Client) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Review took the right amount of time. She was very pleasant and asked if everything was working out well and were there any areas in which there could be improvement. Very happy with the service and staff.

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Review from Frank O (Son of Client) published on 6 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead has been supporting my mum for over two years now. As Mum's condition has deteriorated over that time, the support and care have increased. I must congratulate Home Instead on the calibre of their staff. Every one of the ladies who I have met and who visit Mum is very professional. They
are kind, friendly, approachable and very caring. I really don't know what Mum would do without them. I live abroad, and knowing how well the ladies look after Mum is a huge relief to me. The communication from the Home Instead team is excellent, and if I raise any concerns with them, they are immediately addressed. Mum is very fond of her regular ladies. Well done, Home Instead.

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Review from Ian N (Son of Client) published on 1 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

After using Home Instead for 8 months and with my mother in an "end of life" condition, Home Instead chose to abruptly withdraw their services without notice. We were told that this was due to the fact that we did not have an adjustable medical bed. Following a complaint, to the care manager, the following
day Home Instead indicated that service could be re-instated if we rented a medical bed and had two carers three times a day, instead of one three times per day at a cost 2.5xs what we had been paying to date. This included renting a medical bed. My mother passed two days later in the care of family members. We feel extremely disappointed with the manner in which Home Instead withdrew their services. The situation placed the family in an impossible position during, what was already a very stressful time. It is important to note that this was not the carers' fault who attended my mother but Home Instead's senior management.

Reply from Alan Barr, Owner/Director at Home Instead (South Lanarkshire - Hamilton)

I realise that this is a very difficult time for the family with the passing of your mother and there is a lot of emotion in the review. Whilst I am respectful of your feelings I also feel that I need to provide details that are missing. After a fall our carer advised us that your mum's mobility had changed. Our Care Manager carried out a Risk Assessment on the Moving & Handling and deemed that it was no longer safe to move your mum with 1 carer. We informed you we would require 2 carers and a hospital bed and we found a supplier and could get one the next day. We confirmed we could resume support the next day with the bed and with 2 carers. I do acknowledge that this doubled your cost and an additional cost for the hospital bed but we could not legally or safely support your mum without it. At this point, you cancelled the service due to excessive cost which I also understand. We did not abruptly withdraw our service we found a safe solution but at a cost that was not acceptable to the family.


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Current Review Score: 9.9 (9.910)

Overview of Review Score

The Review Score of 9.9 (9.910) out of 10 for Home Instead (South Lanarkshire - Hamilton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.910 for Home Instead (South Lanarkshire - Hamilton) is calculated as follows: ( (201 Excellents x 5) + (20 Goods x 4) ) ÷ 221 Ratings = 4.91

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (South Lanarkshire - Hamilton) is based on 37 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (9)

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