Guardian Angel Carers - Mid Sussex

York House, 13A Station Road, Burgess Hill RH15 9DE
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9.9 12 Reviews
Guardian Angel Carers offer a range of care services all delivered from the comfort of your own home, across the Mid Sussex area.

Whether you are looking for companionship, help with housework, somebody to accompany you to medical appointments or social trips, or full time live-in care, the friendly team are there to help you continue living safely and as independently as possible.

The professional care providers, Care Angels, will assess your needs and work with you to decide what the best care options are, taking into account any existing care plans as well as your personal preferences.

All team members are fully DBS checked and provided outstanding home care training, meaning that all service users can relax knowing that they are in the best hands. Guardian Angel Carers understand that happy team members means better care, and the management team go above and beyond to make sure the team are supported in their roles. They were even shortlisted for ‘Employer of The Year’ in the Great British Care Awards (2020).

Guardian Angel Carers are CQC registered and are committed to always continuously delivering the best care possible for all service users.
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Care Provided by Guardian Angel Carers - Mid Sussex

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer

Good to Know

  • Person in charge
  • Amal Bhurrut (Registered Manager)

Guardian Angel Carers - Mid Sussex Reviews (12)

9.9

Guardian Angel Carers - Mid Sussex has a Review Score of 9.9 (9.881) out of 10, based on 9 reviews in the last 2 years. Over all time Guardian Angel Carers - Mid Sussex has 12 reviews.

Overall Experience

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Review from Maria K (Daughter of Client) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Guardian Angel Care Team were very professional and welcoming from our very first contact. Nothing was too much trouble for them, they always listened and tailored Dad's care accordingly. We felt very supported by the whole team.

Reply from Amal Bhurrut, Manager at Guardian Angel Carers - Mid Sussex

Thank you so much for your great review. One staff member in particular and I are and as a team, we are very proud to hear we have been able to meet the care needs for your father. Thank you again


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Review from C B (Daughter of Client) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As the only family/sole carer, I needed help looking after my elderly father with Alzheimer's to enable him to remain as long as possible in his own flat. I made the switch to Guardian Angels in September 2024 after receiving poor service and communication over a period of six months from another care
company where I felt the genuine human warmth and compassion and common sense domestic backup was lacking. It was the right decision. What a difference once we made this change! The service we're now receiving is excellent. Carers are really lovely and do not perform listed tasks in a mechanical way, but instead genuinely care and use common sense to see what needs doing. Their care notes reflect this. Staff in the office are consistently warm and friendly and nothing is too much trouble, doing their job thoroughly. Communication has been really exceptional and you can tell they care. A lifeline visiting Dad twice daily for companionship/medications. Would most highly recommend.

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Review from S A (Sister of Client) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother needs lots of help as his mobility is poor. Planning a week away I entrusted his care to Guardian Angels and they lived up to the name. He was well looked after, they were all friendly and helpful. We won't hesitate to use them again.

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Review from Georgina J (Daughter of Client) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Guardian Angels were absolute lifesavers when our Mum passed away in July of this year. The Angels took care of our Dad during a transition period and we could not have got through this difficult time without them. The care, attention to detail, kindness and most importantly love that they offered were
incredible. I would highly recommend all of the Angels to anyone looking for heart-led support and care for their family members.

Reply from Amal Bhurrut, Manager at Guardian Angel Carers - Mid Sussex

Thank you Georgina for your wonderful review and very kind words. My Angels will be delighted when they read your review.


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Review from Paula R (Daughter of Client) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely outstanding care from everybody at Guardian Angels. The care our mum got was fantastic. You were all kind, thoughtful and nothing was too much trouble. We were always welcome at the office if we needed to talk. We would like to thank you for what you did for Mum and the support you gave us.
Thank
you for coming to Mum's funeral service, that meant a lot.
Perfect, outstanding and cared for with a heart.
Thank you.

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Review from P R (Client) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Each of the carers gave me companionship and answered my every need. I had not given you much time to organise my weeks care but you were very efficient my schedule worked well. Next January I will be asking you to cover the time when my family go on holiday. I have told elderly friends of the care
I received and recommended you.

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Review from William Bill K (Client) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the standard of care provided by Guardian Angels. The carers are very efficient, kind and helpful. I am very grateful that Guardian Angels has enabled me to stay in my own home. I will certainly recommend them to anyone seeking home care.

Reply from Amal Bhurrut, Manager at Guardian Angel Carers - Mid Sussex

Thank you for your very kind words and review. It is an absolute pleasure for us to help support you.


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Review from I R (Daughter of Client) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Guardian Angels helped support my mother for almost a year on her return home from respite care after she fell and broke her rib. They assessed her needs meticulously in discussion with Mum and the family, arriving at a plan tailored to her specific needs. Care was delivered by a friendly and professional
team of regular caregivers who established good relationships with Mum. The support was person-centred, with preferences respected. Communication was always good and new information was acted on efficiently. I would like to thank Guardian Angels for their support and am happy to recommend their services.

Reply from Amal Bhurrut, Manager at Guardian Angel Carers - Mid Sussex

On behalf of the whole team and I, we would like to thank you for your feedback.


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Review from Vicky W (Wife of Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband returned home from hospital in January less well physically and mentally and I had been his main carer for over eight years with no support. Guardian Angel Carers were so supportive and kind, their care was over and beyond normal as they went the extra mile! They made it clear that any problems,
i.e. hospital bed being moved into another room or a lesson in how to use night catheters, was a phone call away and made sure that their visits fitted in with our needs. They were wonderful and I couldn't recommend them high enough.

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Review from Tara V (Daughter-in-law of Client) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers at Guardian Angels are so lovely, attentive and caring. We had a really lovely experience with them and my mother-in-law, who was often quite anxious with new people, felt so comfortable and happy with all of the carers that visited her during our time with them. They were also always
there with advice whenever we needed it, as dementia was very new to us.
We really cannot recommend them enough.

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Review from Keith R (Son of Client) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father came out of rehab, he has needed care visits four times a day. This company has done its best to fit into the times requested by him and is trying to get all the visits into his preferred time frame. All the carers so far have been very good - nothing seems too much trouble. The owner
keeps my dad and me updated if and when required and asks if everything is okay. So far, we are very happy with the service my father is receiving.

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Review from Dawn B (Daughter of Client) published on 17 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The owners of Guardian Angel Carers are extremely caring and compassionate, they helped me with my mother when she had a stroke. She was booked to have daily care from them but sadly passed away the next day, they kept in contact to check the family was okay. They were genuinely concerned, such lovely
people. I would recommend them to look after anyone's relative as you can be sure your loved one will be in good caring hands. Thank you again for your kindness.

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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Guardian Angel Carers - Mid Sussex is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.981 for Guardian Angel Carers - Mid Sussex is calculated as follows: ( (52 Excellents x 5) + (1 Goods x 4) ) ÷ 53 Ratings = 4.981

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Guardian Angel Carers - Mid Sussex is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

Top 20 Large & Mid-size Home Care Groups 2024

Recipient: Guardian Angel Carers

Date: Friday 31 May 2024 More details

Top 20 Home Care Groups 2021

Recipient: Guardian Angel Carers

Date: Friday 30 Apr 2021 More details

Top 20 Home Care Groups 2021

Recipient: Guardian Angel Carers - Mid Sussex

Date: Friday 30 Apr 2021 More details

News (3)

News

Previous Events

There are no previous events for Guardian Angel Carers - Mid Sussex

Meet the Team (1)

Amal

Amal Bhurrut

Job Title: Business Owner and Registered Manager

Joined: 2022

Local resident Amal Bhurrut is excited to launch Guardian Angel Carers Mid Sussex. Having successfully passed the intensive Care Quality Commission (CQC) registration process, he is looking forward to offering compassionate and quality care to the local community as well as supporting the people who work alongside him.

Amal is highly qualified to embark on this journey having been a specialist intensive care nurse in the top London hospitals for many years. He knows first hand the attention to detail that is required when taking care of people who need it the most, especially after his dedication to the Intensive Care during the pandemic. His strong personal values of service to others and committed work ethic support his success both in and out of work. On his days off Amal likes to take to the sky utilising his flight instructor licence to teach others how to fly aeroplanes as well as spending some quality time with his wife and children. Amal has a relaxed and approachable manner which means he is genuine, easy to talk to and hence he is great, open and honest communicator.

Care is a vocation that runs through Amal's family, his grandfather received an MBE for his services to care and the community and his mother was also a nurse. He said that opening Guardian Angel Carers Mid Sussex was meant to be.

Guardian Angel Carers Mid Sussex will be on a mission to change the face of home care; helping people live as independently as possible in the place they call home and to support their workforce with ongoing education and learning, making Guardian Angel Carers a great place to work.

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Frequently Asked Questions about Guardian Angel Carers - Mid Sussex

What Type of Services does Guardian Angel Carers - Mid Sussex offer?

Guardian Angel Carers - Mid Sussex offers Home Care.

How many Carers does Guardian Angel Carers - Mid Sussex employ?

Guardian Angel Carers - Mid Sussex employs 6 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Guardian Angel Carers - Mid Sussex to verify any information. View our terms and conditions. Guardian Angel Carers - Mid Sussex has a Platinum Service – more info.