GoodOaks Homecare - South Oxfordshire

Unit C12, Didcot Enterprise Centre, Hawksworth, Didcot OX11 7PH
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9.9 22 Reviews
  • GoodOaks Homecare - South Oxfordshire, Didcot
GoodOaks Homecare provides Live In care services across Oxfordshire, designed to make sure that clients can continue to live as independently as possible.

All services are personalised, and the team of professional care providers are always happy to be flexible, working around the unique needs and preferences of each client. They offer a variety of services, from personal care to help attending doctor’s appointments or social events.

Whether you are looking for support for yourself or a loved one, with a recent CQC rating of Good (January 2020), you can trust the qualified team to provide high quality care services no matter your requirements.

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Care Provided by GoodOaks Homecare - South Oxfordshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Live in Carer

Good to Know

  • Person in charge
  • Becky Stevenson (Manager)

Funding & Fees Guide for GoodOaks Homecare - South Oxfordshire

  • Prices

  • Couples waking up and sleeping nights live-in care available

  • Each of our care packages are tailored to your individual needs, please get in touch with us to discuss your requirements.

GoodOaks Homecare - South Oxfordshire Reviews (22)

Total of 22, showing 1-20
9.9

GoodOaks Homecare - South Oxfordshire has a Review Score of 9.9 (9.892) out of 10, based on 11 reviews in the last 2 years. Over all time GoodOaks Homecare - South Oxfordshire has 22 reviews.

Overall Experience

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Review from S W (Client) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Recommended to me by a friend whose carer spoke highly of GoodOaks and was in the process of applying to work for them. The admin team are very helpful and friendly. Obviously considered the welfare of the client and carer as extremely important. Small team with plenty of first-hand experience of caring
themselves. Would certainly use them again if I needed further care. Have recommended them to others.

Reply from Alan Hounsell, Director at GoodOaks Homecare - South Oxfordshire

Thank you so much for your kind words and recommendations to others. It was a pleasure to assist you in your time of need and would be happy to help to support you again if needed. Thank you.


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Review from Elizabeth L (Friend of Client) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of support and staff is very high. We are very impressed with the service and will definitely be using it again. I have recommended your company several times. Reliable and supportive. Thank you.

Reply from Alan Hounsell, Director at GoodOaks Homecare - South Oxfordshire

Thank you for your kind words and for recommending us to others it's much appreciated.


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Review from Chris A (Wife of Client) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer has been amazing with my husband and makes life so much easier for us all.
He has enabled him to do things we would have stopped him doing but it is done safely.
He treats my husband with respect and copes well with his speech problems and movement issues.

Reply from Alan Hounsell, Director at GoodOaks Homecare - South Oxfordshire

Many thanks for your kind words, we look forward to all working with you and improving to help wherever possible.


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Review from Lucy H (Friend of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a very good experience with Good Oaks Homecare. They have been so accommodating with some very challenging circumstances. The ladies who have worked for us have all been very helpful and understanding of our requirements. The agency has been super helpful in sorting out difficulties with
the placement.

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Review from M C (Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of the carer is well above our every expectation in all areas from personal care to emotional support. The backup provided by the office team has been faultless and so we are very happy.

Reply from Alan Hounsell, Director at GoodOaks Homecare - South Oxfordshire

Thank you so much for your kind comments we look forward to a good working relationship with you.


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Review from Scott H (Son of Client) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The management have been really good and we feel genuinely cared for my father. The last carer was particularly sensitive and went above and beyond to make him comfortable and safe. They are a small company and this does mean there isn't a wide choice of carers, but it does mean there is a more personal
and hands-on service.

Reply from Alan Hounsell, Director at GoodOaks Homecare - South Oxfordshire

Dear Scott, thank you for giving us the opportunity to care for your father, it was a pleasure. Director, Owner and Manager.


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Review from Fran K (Daughter of Client) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been impressed with everyone f from the agency from the minute we met them - from the owners to office staff, who go above and beyond to help us and accommodate our wishes to the carers who are exceptional in their care and concerns of the client they are staying with.
We are blessed to have
met GoodIaks Homecare.

Reply from Alan Hounsell, Director at GoodOaks Homecare - South Oxfordshire

Many thanks for your kind review; we look forward to continuing to work with you.


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Review from G C (Daughter of Client) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager was kind, thoughtful and helpful. She spent a long time with my father getting to know him in order to match the right live-in carer for my parents. I've given fewer stars for care/support only because we do not yet have a live-in carer in place so cannot yet properly know. We look forward
to using GoodOaks in the coming months. Thank you.

Reply from Alan Hounsell, Director at GoodOaks Homecare - South Oxfordshire

Thank you for your kind review. It was a pleasure to meet yourself and your father. We also look forward to being able to support your parents in the future.


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Review from Jane S (Daughter of Client) published on 14 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The three week trial has been most successful to the extent that we had no hesitation in continuing. With consistent extra care, my mother, in particular, has improved whilst my father’s anxiety with multiple carers has lessened. The initial carer brought an inner peace and calmness to the household
which was well-organised. Her laid-back approach respected my father’s space. The second carer is lively and extremely attentive with great attention to every detail, being particularly proactive with medical issues. She has garnered more trust and now assists with dressing and catheter. With both parents suffering from dementia, this service has given the family more peace of mind than we’ve had in a while, we know they are safe and looked after. Communication works well, be it with management, who are very responsive, but especially with the carers who balance updates with good and not-so-good news. I wouldn’t hesitate to recommend GoodOaks Homecare and their team who provide a great value service.

Reply from Alan Hounsell, Director at GoodOaks Homecare - South Oxfordshire

Thank you so much for giving us the opportunity, we look forward to all working together and providing the best support.


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Review from V P (Daughter of Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

GoodOaks have been both highly professional and very helpful. They are flexible and understanding and any concerns are swiftly addressed. They went the extra mile to find a lovely carer that my father felt really happy with and then ensured she could stay as long as was needed.
Highly recommend.

Reply from Alan Hounsell, Director at GoodOaks Homecare - South Oxfordshire

Thank you very much for your kind response. We were very happy we were able to assist.


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Review from C J (Daughter of Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

GoodOaks have been great at providing a live-in carer for my father and finding the right one for the situation. They are quick at responding if any issues do arise. I would not hesitate to recommend them. I definitely feel you get the personal touch when dealing with GoodOaks.

Reply from Alan Hounsell, Director at GoodOaks Homecare - South Oxfordshire

Thank you for your kind review. It's a pleasure taking care of your father.


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Review from Katy A (Daughter of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Good Oaks Home Care - Abingdon and Didcot have been highly professional as well as friendly and helpful at every stage. We have all, especially Mum, felt listened to and supported in taking this big step and Mum is very happy with her wonderful carer.

Reply from Alan Hounsell, Director at GoodOaks Homecare - South Oxfordshire

Many thanks to you for your comments and we will look forward to working with you and providing a good working relationship.


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Review from S F (Daughter-in-law of Client) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were thrilled with our first two weeks. My mother in laws carer was like a breath of fresh air. Very professional and she made my mother-in-law feel comfortable and relaxed. We felt we could breathe and know she was in good hands.
The third week was less good, it got better but she was not as comfortable
with the new carer.
Then the original carer came back and life was great for her again.

Reply from Alan Hounsell, Director at GoodOaks Homecare - South Oxfordshire

Thank you very much for giving us the opportunity and for your comments.


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Review from Caroline S (Client) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers I have had have been especially good and made me feel well (as possible!) and comfortable. Especially the last one - I will tell all my friends about you. Many, many thanks.

Reply from Alan Hounsell, Director at GoodOaks Homecare - South Oxfordshire

Many, many thanks to you, we have all enjoyed meeting you and trying our best to help wherever we can.


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Review from Elspeth C (Wife of Client) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the 17th of February, and my husband's return from the hospital, we have had the utmost kindness, help and cheerfulness. I quite honestly don't know how I would have coped without this help.

Reply from Alan Hounsell, Director at GoodOaks Homecare - South Oxfordshire

Thank you so much for giving us the opportunity and we look forward every day to coming to a lovely environment and doing our best to help.


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Review from R B (Client) published on 29 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The owners have been utterly brilliant from the beginning, a few months ago when we approached them for sourcing help for my grandparents.
They really care about your loved ones and make every effort to assure their carer is well-trained, vetted and on top of things. They are very flexible and understanding
wherever they can be which is so key when it comes to individual needs. No fitting into boxes with them. If there is any sort of concern with a carer, they are very discreet and happy to consider swapping to another of their very caring and well-trained staff.
My grandparents have been really happy with them and the swap to this care system from privately managing people (which turned out to be very stressful) has been really quite dramatic. I trust them which is the most important thing. Highly recommend. Thanks to the owners.

Reply from Alan Hounsell, Director at GoodOaks Homecare - South Oxfordshire

Many thanks for giving us the opportunity to take care of your loved ones.


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Review from George P (Husband of Client) published on 12 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good Oak have provided us with an excellent person to care for my wife and look after the apartment. She is everything that Good Oaks Home Care said she was and has been quite excellent.
If they can find another carer as good when she leaves, we will be more than happy.
The follow-up and support
have been top-class. My only complaint has been the time spent on updating the wretched app, which seems unnecessarily invasive.

Reply from Alan Hounsell, Director at GoodOaks Homecare - South Oxfordshire

Thank you so much for your positive and constructive feedback. We will endeavour to provide you with the best possible care and support.


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Review from Becky P (Daughter of Client) published on 15 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been receiving live-in care for 4 months from Good Oaks Home Care. The carers have all been such lovely people and brilliant at their job. My mother enjoys the company of others and they have matched the carer brilliantly. My mother wasn't quite so well this visit and I was abroad,
I knew Mum was in very safe hands and I had complete trust in her carer. In fact, when we said goodbye to her carer this morning, we were nearly all in tears - good tears, I might point out. We have tried a couple of other agencies - but this is the best without a doubt.

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Review from S D (Daughter of Client) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The support Dad and I have received at a very difficult and fast-changing time from all the staff has been empathetic, responsible and flexible. I can't praise the service we have received enough. Many thanks to the team.

Reply from Alan Hounsell, Director at GoodOaks Homecare - South Oxfordshire

Hello SD, thank you very much for your review, I know the team enjoy very much visiting your dad.


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Review from Lynn D (Client) published on 8 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The director provided long-term care for my father a few years ago and has kept in touch with the family. Since taking on the Good Oaks franchise, he stepped in at very short notice and as usual, his care was excellent. He has now provided us with a carer who seems to be very confident and competent.
I have yet to meet her as I live so far away from my father but will be doing so very soon.
We have committed to ongoing daytime care through Good Oaks in view of this excellent start.

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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for GoodOaks Homecare - South Oxfordshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for GoodOaks Homecare - South Oxfordshire is calculated as follows: ( (59 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 65 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for GoodOaks Homecare - South Oxfordshire is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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Meet the Team (3)

Alan

Alan Hounsell

Job Title: Owner

Joined: 2022

Alan is the owner of Good Oaks Abingdon. He worked in care as a live in care when he arrived in England in 2019, from South Africa.


Janet

Janet Hounsell

Job Title: Owner

Joined: 2022

Janet is the owner of Good Oaks Abingdon. She has worked in the hospitality industry for most of her working career.


Becky

Becky Stevenson

Job Title: Registered Manager

Joined: 2022

Becky has been in the care industry for 28 years. Starting off as a carer in a care home. She has experienced all care settings from Care homes/respite care/mental health wards/home care.


Frequently Asked Questions about GoodOaks Homecare - South Oxfordshire

What Type of Services does GoodOaks Homecare - South Oxfordshire offer?

GoodOaks Homecare - South Oxfordshire offers Home Care.

How many Carers does GoodOaks Homecare - South Oxfordshire employ?

GoodOaks Homecare - South Oxfordshire employs 24 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact GoodOaks Homecare - South Oxfordshire to verify any information. View our terms and conditions. GoodOaks Homecare - South Oxfordshire has a Platinum Service – more info.