GoodOaks Homecare - South Oxfordshire

Unit C12, Didcot Enterprise Centre, Hawksworth, Didcot OX11 7PH
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9.9 22 Reviews
  • GoodOaks Homecare - South Oxfordshire, Didcot
GoodOaks Homecare provides Live In care services across Oxfordshire, designed to make sure that clients can continue to live as independently as possible.

All services are personalised, and the team of professional care providers are always happy to be flexible, working around the unique needs and preferences of each client. They offer a variety of services, from personal care to help attending doctor’s appointments or social events.

Whether you are looking for support for yourself or a loved one, with a recent CQC rating of Good (January 2020), you can trust the qualified team to provide high quality care services no matter your requirements.

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Care Provided by GoodOaks Homecare - South Oxfordshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Live in Carer

Good to Know

  • Person in charge
  • Becky Stevenson (Manager)

Funding & Fees Guide for GoodOaks Homecare - South Oxfordshire

  • Prices

  • Couples waking up and sleeping nights live-in care available

  • Each of our care packages are tailored to your individual needs, please get in touch with us to discuss your requirements.

GoodOaks Homecare - South Oxfordshire Reviews (22)

Total of 22, showing 21-22
9.9

GoodOaks Homecare - South Oxfordshire has a Review Score of 9.9 (9.892) out of 10, based on 11 reviews in the last 2 years. Over all time GoodOaks Homecare - South Oxfordshire has 22 reviews.

Overall Experience

  • 20
  • 1
  • 0
  • 1
  • 0

Date Published

22
0
4
11
11

Review from Anne H (Daughter of Client) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care provided has been exemplary. The people who run this home care service are grounded, knowledgeable and genuinely interested in the client. In my case, care is being provided for my Dad. The team has answered all of my questions promptly either on the phone or via email. I can highly
recommend them.

Reply from Alan Hounsell, Director at GoodOaks Homecare - South Oxfordshire

Many thanks for your kind review. It is a pleasure to provide our service to your father and yourselves.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lynn T (Daughter of Client) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The company stepped in at short notice to help keep my Mum at home.
Started off well but soon became apparent that the company appears to be struggling to resource the service without bringing in agency staff.

Reply from Alan Hounsell, Director at GoodOaks Homecare - South Oxfordshire

Thank you very much for your review. From the initial assessment we placed one of our Live-In Carers with you within 5-6 hours. We did advise that the covering carer let us down at the last minute and that we would be using an agency carer to cover the 2 weeks break from the initial carer.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for GoodOaks Homecare - South Oxfordshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for GoodOaks Homecare - South Oxfordshire is calculated as follows: ( (59 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 65 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for GoodOaks Homecare - South Oxfordshire is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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Meet the Team (3)

Alan

Alan Hounsell

Job Title: Owner

Joined: 2022

Alan is the owner of Good Oaks Abingdon. He worked in care as a live in care when he arrived in England in 2019, from South Africa.


Janet

Janet Hounsell

Job Title: Owner

Joined: 2022

Janet is the owner of Good Oaks Abingdon. She has worked in the hospitality industry for most of her working career.


Becky

Becky Stevenson

Job Title: Registered Manager

Joined: 2022

Becky has been in the care industry for 28 years. Starting off as a carer in a care home. She has experienced all care settings from Care homes/respite care/mental health wards/home care.


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