Orbis Care

Forward House, 17 High Street, Henley-in-Arden B95 5AA
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9.9 18 Reviews
  • Orbis Care, Henley-in-Arden
Orbis Care is a dedicated provider of high-quality home care services for the elderly, located in Henley-in-Arden, Warwickshire. Established in 2021, Orbis Care offers personalised support tailored to the unique needs of each individual, ensuring they can enjoy the comfort and familiarity of their own homes while receiving the care they need. Orbis Care is known for its compassionate approach to care, focusing on enhancing the quality of life for its clients. Services range from personal care and assistance with daily living activities to more specialised support for those with dementia, mental health conditions, and physical disabilities. Orbis Care is committed to upholding the highest standards of care, as evidenced by their detailed oversight and the continuous training of their dedicated staff. With a vision to provide effective, responsive, and well-led services, Orbis Care strives to be a trusted name in homecare, making a positive impact in the community and the lives of those they serve.

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Care Provided by Orbis Care

  • Type of Service
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Orbis Care Ltd
  • Person in charge
  • Rajwant Gill (Manager)

Funding & Fees Guide for Orbis Care

  • Prices

  • Our standard fees as set out below:


    1 hour visit - £26.00
    45 minute visit - £21.00
    30 minute visit - £18.00
    Weekend and Bank Holiday rates will differ.

  • Please get in touch for pricing relating to overnight and live in care services.

Orbis Care Reviews (18)

9.9

Orbis Care has a Review Score of 9.9 (9.870) out of 10, based on 17 reviews in the last 2 years. Over all time Orbis Care has 18 reviews.

Overall Experience

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  • 3
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Date Published

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Review from Lisa E (Daughter of Client) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for everything you do for my father, he really enjoys your visits and you all so caring, respectful and friendly I so appreciate what you all do including management and office, nothing is too much trouble.

Reply from Rajwant Gill, Manager at Orbis Care

Thank you so much for your kind words and appreciation. It means a lot to us to know that your father enjoys our visits and feels well cared for. We strive to be caring, respectful, and friendly in all our interactions, and it's wonderful to hear that our efforts are making a positive impact. We also appreciate your recognition of the management and office team. We're always here to help and ensure that nothing is too much trouble. Thank you again for your support and trust.


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Review from Sarah M (Daughter of Client) published on 20 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing company and carers, really helped my mum, thank you. The carers are friendly and kind, the support we received was outstanding.
I would recommend it to anyone looking for a care service.
Thanks again.

Reply from Rajwant Gill, Manager at Orbis Care

Thank you so much for your kind words! We're thrilled to hear that our carers were able to provide outstanding support for your mum. Your recommendation means a lot to us. If you ever need anything else, please don't hesitate to reach out. Thanks again!


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Review from J Y (Daughter of Client) published on 14 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a few weeks of carers coming in to assist in the morning, Mum has felt an overall improvement in her physical and mental health. She looks forward to seeing the staff every morning and her companionship time on Tuesday afternoons is most enjoyable.

Reply from Rajwant Gill, Manager at Orbis Care

Thank you so much for sharing your positive experience with us! We're delighted to hear that your mum has felt an overall improvement in her physical and mental health since our carers started assisting her in the mornings. It's wonderful to know that she looks forward to seeing our staff every day and enjoys her companionship time on Tuesday afternoons. Your feedback means a lot to us, and we are committed to continuing to provide the best care and support for your mum.


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Review from Andy M (Son of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my elderly father was taken into hospital, I needed a care company at short notice to take care of my mother who was living at home with dementia. I contacted Orbis Care and they were great. They immediately attended and assessed Mum's needs. They provided a care assistant to stay with Mum 24/7,
helping with meals, prompting with medication and household chores. All care was recorded on an app so I could monitor it remotely. All staff were polite and professional. I can't thank them enough for the help and support they provided until Dad was discharged from hospital. I would definitely recommend Orbis Care.

Reply from Rajwant Gill, Manager at Orbis Care

Thank you so much for your kind feedback. We are delighted to hear that you had a positive experience with us during such a challenging time. It was our pleasure to provide the necessary support for your mother while your father was in hospital. We are glad that our team could promptly assess your mother's needs and offer 24/7 care, ensuring her comfort and safety. It's wonderful to know that the use of our app allowed you to monitor her care remotely, providing you with peace of mind. Your recognition of our staff's professionalism and politeness means a lot to us. We strive to maintain high standards of care and support, and your recommendation is greatly appreciated.


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Review from A S (Daughter of Client) published on 5 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent experience through the care Mom has received, friendly professional service from lovely people, helpful, supportive and polite.
Highly recommended to anyone who needs help and support.
Mom is 94 with dementia.

Reply from Rajwant Gill, Manager at Orbis Care

Thank you so much for your kind words! We're delighted to hear that your mom is receiving the care and support she deserves. Our team strives to provide friendly, professional, and compassionate service, and it's wonderful to know that we're making a positive impact. Your recommendation means a lot to us. If there's anything more we can do to support you and your mom, please don't hesitate to let us know.


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Review from P B (Husband of Client) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service from Orbis Care has been outstanding and in a caring manner.
They covered when I had to go to hospital at short notice. The staff, I call them girls, are obliging and do anything you ask of them over and above the normal requirements.
If we have to pick one outstanding, it would have to
be one of the carers who always has a smile and makes light of a problem.

Reply from Rajwant Gill, Manager at Orbis Care

Thank you so much for your wonderful feedback! We're thrilled to hear that you've had such a positive experience with Orbis Care. It's great to know that our team was able to step in when you needed to go to the hospital on short notice and that they continue to go above and beyond in their care. We're especially pleased to hear about the carer who always brings a smile and lightens any situation. Your kind words mean a lot to us, and we'll be sure to share them with the entire team.


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Review from Sarah B (Daughter of Client) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers at Orbis are like angels. The patience, care and compassion they show her relentlessly day in and day out is truly amazing and very reassuring. My mum has gone from declining care to eagerly waiting for the Carer to arrive. As a family we would now be lost without them, we thank you all.
The office staff are also brilliant! Always there to answer any queries and very attentive. Would 100% recommend Orbis Care to anyone who needs help. Thank you, Orbis.

Reply from Rajwant Gill, Manager at Orbis Care

Thank you so much for your lovely feedback! We're really touched by your kind words. It's fantastic to hear that our carers have made such a positive difference in your mum's life. Knowing that she looks forward to their visits is incredibly rewarding for us. We're also glad that our office staff have been helpful and attentive. Your recommendation means a lot to us, and we truly appreciate your support.


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Review from P J (Client) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my early eighties, prior to a restricted lockdown, I had been extremely active despite progressive peripheral neuropathy and spinal problems.
Despite GP advice regarding care, I was reluctant to admit my quality of life had deteriorated. In March 2023 a daily care plan was instigated and I soon
realised how this improved my wellbeing. In particular, the interactions with the caring team proved to be most beneficial and mindful of my independence.

Reply from Rajwant Gill, Manager at Orbis Care

Thank you for sharing your feedback. It's heartening to hear that the daily care plan has had such a positive impact on your wellbeing. Your experience highlights the importance of personalised care and the significant role that a dedicated caring team can play in maintaining independence and improving quality of life. We're glad to know that the interactions with our team have been beneficial for you. Your insights are invaluable and will help us continue to provide the best possible care. Thank you once again for your kind words.


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Review from Janette P (Client) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, all the girls are kind and caring.

Reply from Rajwant Gill, Manager at Orbis Care

Thank you so much for your wonderful feedback! We're thrilled to hear that you find our team kind and caring. Your words mean a lot to us and motivate us to continue providing the best care possible.


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Review from C H (Daughter of Client) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Orbis Care have been looking after my mum and dad for many months. Sadly we lost Dad in April and the care and concern for us as a family and ensuring my mother was cared for who is disabled, was and continues to be so lovely. We cannot thank the carers supporting our mother enough! They are so caring
and my mum thinks they are wonderful and kind. The app where I can see when the carers have been is great as a reassurance to me. The carers tend to be the same for a few days until another changes but there's not too many changes and they do let Mum know if it's to be someone different next time. The lovely ladies are becoming part of our family support and we cannot thank them enough! We can contact the management team and they really ensure the carers are notified of any information. The effort the ladies go to to get to Mum is amazing! They cycle, they car share, they get through traffic, re-route when road closures are on, awful weather... they are absolute troopers!

Reply from Rajwant Gill, Manager at Orbis Care

Thank you so much for sharing your heartfelt feedback with us. It is wonderful to know that our carers have made a positive impact on your mother's life and that she finds them to be wonderful and kind. We are also pleased that the app provides you with reassurance and that the consistency of our carers has been beneficial for your mother. We are incredibly proud of our team and their dedication to providing exceptional care, no matter the circumstances. Your kind words about their efforts and commitment mean a lot to us, and we will be sure to share your appreciation with them. Thank you once again for your kind feedback.


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Review from R C (Client) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff from Orbis Care treat us with genuine care and interest. The care is very consistent and they bring humour to the job too.

Reply from Rajwant Gill, Manager at Orbis Care

Thank you so much for your kind feedback! Consistency and a touch of humour are indeed important aspects of our service, and we are glad that you have experienced this. At Orbis Care, we are deeply committed to delivering quality care, and your words motivate us to continue striving for excellence. If there is anything else we can do for you, please do not hesitate to let us know. Thank you once again!


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Review from C J (Husband of Client) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been attended by Orbis carers four times a day since January 2023. Throughout this time the care has been of the highest standard. All the carers genuinely care and are interested in their work and will do all that is asked of them. We have never had any misgivings, their care has been very
beneficial to my wife's wellbeing.

Reply from Rajwant Gill, Manager at Orbis Care

Thank you so much for taking the time to share your positive feedback regarding the care your wife has received from Orbis carers. We are delighted to hear that the care provided has been of the highest standard and that the carers have shown genuine interest and dedication in their work. It is heartening to know that their efforts have significantly contributed to your wife's well-being. Your kind words are a testament to the hard work and commitment of our carers, and we will ensure that your feedback is shared with the entire team.


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Review from Christine B (Wife of Client) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care my husband receives from Orbis Care. The carers are all kind, caring and efficient. We like knowing who is coming and what time. They never let us down and every one of them is welcome. We get to know them and they become friends. What more could you ask? An excellent
company and staff.

Reply from Rajwant Gill, Manager at Orbis Care

Thank you so much for your wonderful feedback! We are delighted to hear that you are very pleased with the care your husband receives from Orbis Care. It is heartwarming to know that our carers are kind, caring, and efficient and that you appreciate the consistency and reliability of our service. We understand how important it is to know who is coming and at what time, and we are glad that we have been able to meet your expectations. Building relationships and becoming friends with our clients is something we truly value. Your kind words about our company and staff mean a lot to us and motivate us to continue providing excellent care.


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Review from K E (Client) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service given is perfect in all ways, with cheerful staff. Cannot be faulted.

Reply from Rajwant Gill, Manager at Orbis Care

Thank you so much for your kind words and positive feedback! We are thrilled to hear that you found our service to be perfect in all ways and that our staff's cheerful demeanour made a positive impact on your experience. Your satisfaction is our top priority, and it is incredibly rewarding to know that we met your expectations. We look forward to continuing to provide you with excellent service in the future. If there is anything else we can do for you, please do not hesitate to let us know.


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Review from Stephen D (Son of Client) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has received Orbis carers four times a day for over six months and their service has been excellent. Previously she had been assigned two other agencies and their level of care paled by comparison. I would not hesitate to recommend Orbis to anyone who has a choice in home care agencies.

Reply from Rajwant Gill, Manager at Orbis Care

We're so glad to hear you're happy with the care we provide for your mother. Your feedback means a lot and helps us improve our services. We really appreciate your trust and support in Orbis Care.


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Review from Sue C (Wife of Client) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had Orbis carers for over twelve months now and I cannot praise them highly enough. They are always discreet, kind, hard-working and professional. Also, the office is very friendly and flexible and tries hard to accommodate any change requests.

Reply from Rajwant Gill, Manager at Orbis Care

Thank you so much for your kind words! We're thrilled to hear that our carers have been able to support you with such dedication and professionalism. It's our top priority to provide discreet and compassionate care, and we're glad this has been reflected in your experience. Our office team is equally delighted to know their efforts to be accommodating and responsive have been appreciated. We look forward to continuing to serve you with the same level of excellence.


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Review from S S (Daughter-in-law of Client) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After moving my mother-in-law from one care agency to Orbis I can only say wow what a complete difference in the care, compassion and total dedication to my mother-in-law. I would not hesitate to recommend to anyone who is thinking of using a care home. The time and effort they spend with the family
keeping us informed on literally everything is 1st class. Thank you.

Reply from Rajwant Gill, Manager at Orbis Care

Thank you for your kind words and feedback. We are delighted to hear that your experience with Orbis Care and our staff has been positive.


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Review from S M (Daughter of Client) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and brilliant communication, very supportive in ongoing care for my father. Staff carers and management team have always been able to inform me of the ongoing progress of my father whilst in their care and would highly recommend their services. Thank you for the support you have given me
throughout this time.

Reply from Rajwant Gill, Manager at Orbis Care

Thank you for the wonderful feedback; we are delighted that you are happy with the care we are providing.


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Current Review Score: 9.9 (9.870)

Overview of Review Score

The Review Score of 9.9 (9.870) out of 10 for Orbis Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for Orbis Care is calculated as follows: ( (88 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 100 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Orbis Care is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Orbis Care

How many Carers does Orbis Care employ?

Orbis Care employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Orbis Care to verify any information. View our terms and conditions. Orbis Care has a Platinum Service – more info.