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Care Solutions Direct - Live In Care has a Review Score of 8.2 (8.167) out of 10, based on 2 reviews in the last 2 years. Over all time Care Solutions Direct - Live In Care has 2 reviews.
Review from A C (Daughter of Client) published on 21 June 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Kevin B (Son of Client) published on 12 June 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Ohleen Munyanyi, Manager at Care Solutions Direct - Live In Care
Thank you very much for your feedback. We truly appreciate it.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.2 (8.167) out of 10 for Care Solutions Direct - Live In Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.667 for Care Solutions Direct - Live In Care is calculated as follows: ( (8 Excellents x 5) + (4 Goods x 4) ) ÷ 12 Ratings = 4.667
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Care Solutions Direct - Live In Care is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Aug 2024
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