Helto Support

10 Gladstone Heights, 15 Eagle Street, Accrington BB5 1LN
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9.9 19 Reviews
  • Helto Support, Accrington
Based in the north west of England, Helto Support provides home care services, offering the care and support needed to live independently and safely at home.

The team are able to offer a range of help and support services, including hourly visits, dementia care, live-in care and respite care. Helto Support also offers services for younger adults, supporting them through everyday life, in whatever way they need.

All care professionals are highly trained and experienced, and are carefully matched with clients to help promote a positive relationship whilst also ensuring all needs are met. They work hard to deliver care that really makes a difference to the lives of the people they care for and their loved ones.

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Care Provided by Helto Support

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • Helto Support Ltd
  • Person in charge
  • Lourine Makhetho (Manager)

Helto Support Reviews (19)

9.9

Helto Support has a Review Score of 9.9 (9.932) out of 10, based on 10 reviews in the last 2 years. Over all time Helto Support has 19 reviews.

Overall Experience

  • 18
  • 1
  • 0
  • 0
  • 0

Date Published

19
3
3
10
9

Review from Claire W (Daughter-in-law of Client) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the friendly, responsive and flexible response Helto provided for our family at a time of crisis. Nothing was too much trouble and they really alleviated a lot of stress and worry for us. We definitely recommend Helto as a service.

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Review from A R (Client) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this Care Company absolutely excellent, they don't just give the ordinary service but they go beyond that, an extra mile.
I found the staff well trained and they show respect, dignity and equality of care they provide to me.
They encourage my independence but yet at the same time they have
supported me and educated me on things like writing letters, computer stuff and my security using the devices.
I find being around them extremely safe, especially on medication and personal care.
I can certainly recommend Helto Support Care Agency to anyone.

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Review from C H (Client) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing I have had loads of care agencies looking after me before Helto Support looking after me and Helto Support is the best by far nothing is ever too much trouble. The care I receive is absolutely amazing I feel loved and content with the carers I have looking after me.

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Review from Mary B (Mother of Client) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The girls that come to see my mum are very helpful and honest. They take her out to the cinema, beach park. Took her on the tram to Fleetwood. She is quite bad with depression and the girls help her out of it, they make her laugh and they are good company for her. Her depression is getting better since
she has been out with the girls. The girls always ask if they can do anything for me. They will make me tea and help with household chores.

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Review from Lorraine M (Daughter of Client) published on 29 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say that Helto Support delivered outstanding care to my mother, the two wonderful ladies who came were absolutely amazing they chatted and had a laugh with Mum and nothing was too much trouble. My mum has had other care providers and I was losing faith in the care system but Helto
Support really restored this I would definitely recommend them. My mother sadly passed away on Saturday but finally had the care she deserved. Thank you so very much.

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Review from Marian N (Client) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Helto Support since May this year. The care I receive is the best. My carers and the management are all excellent. They help me so much and go above and beyond what they need to do. They are very caring and kind.
Before being with Helto I had had other care providers who were nowhere
near as good as these.
When I was in hospital they even rang me to see how I was.

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Review from Nicola C (Granddaughter of Client) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the start the carers put us at ease through the whole process, they were knowledgeable, helpful, professional and soon became part of our family. The care they offered was second to none, and the support they offered family members as well, helping guide us through the process of care and what
is needed, we knew our loved one was in the best hands and was getting the best quality of care.

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Review from Shane D (Client) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company is beyond the best, the ethical work culture, compassion, and genuine care they go to there where you feel cared for, excellent skills, great compassion, and communication second to none, well done.

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Review from A H (Daughter of Client) published on 1 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helto Support came on board following previous care companies trying to pull out from the start, they provided care required and have given help, advice, comfort and reassurance that they would manage the complex care required for both parents. The have accommodated both my parent's needs without question
and for that I/we are grateful.

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Review from Joseph S (Husband of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm the husband of the client. My wife is receiving care. The care she's received has been fantastic, I couldn't have asked for any better for my wife.
The carers themselves are very courteous and listen to what you have to say and they also give you advice. They care for my wife like she's their own
which puts your mind at rest and they do everything they can above and beyond.

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Review from G S (Daughter of Client) published on 10 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Helto Support have been caring for both of my parents. They have been kind to all of us. They are very hardworking and willing to listen to my preferences in the way things are done. I have come to know and like the small group of carers who have been allocated to us. I am so grateful for
their help. I could not manage without them.

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Review from Paula K (Daughter of Client) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from all carers that are caring for my mum in my home. Absolute life savers, they are respectful, polite and thorough with the care they provide. They retain my mum's dignity at all times and are very sympathetic to her needs. I cannot praise them enough for the outstanding care they
provide to Mum which has enabled me to carry on working.

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Review from Carol C (Daughter-in-law of Client) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that visited my mother-in-law during her illness were the most wonderful people that I have met in a very long time. Their care and dedication were fantastic, and they were a credit to Helto Support. Each day you could see their care and dedication that was given to her, however, not just
to her but to us as well.

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Review from S M (Daughter of Client) published on 19 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just want to say a massive thank you for the support we got with my mum.
Above and beyond is the minimum praise I can say but words cannot do justice to the care and support they gave and the empathy shown to the rest of us during a very difficult time for all.

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Review from M R (Son of Client) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carer is exceptionally good, kind, friendly, polite, respectful. Carer is always on time and goes above and beyond what she needs to do.
I'd be lost without her.

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Review from Lauren M (Granddaughter of Client) published on 28 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don’t think I can find the words to express how grateful and satisfied me and my family are for the care that’s been provided to my gran by the amazing carers at Helto Support. As well as the support they give to us as a family. It is beyond anything I ever expected. The care and attention they show
and provide to my Gran is just excellent. Specifically the Manager and the Director, they go above and beyond. Thank you so much again. No amount of stars can show or explain how amazing you are!

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Review from A M (Son of Client) published on 25 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were extremely pleased with the care provided to Mum in June this year. The staff were always very courteous, caring, and willing to help in any way possible. The staff were very punctual and fully informed us of the care they had provided would highly recommend them.

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Review from Janet M (Daughter of Client) published on 26 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia and COPD, and she has received excellent service I can not fault. The carers are very reliable, respectful and lovely. The carers go above and beyond. I would definitely recommend this service.

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Review from A N (Granddaughter of Client) published on 15 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly I would like to take this moment to Thank you all for your hard work and dedication you put into looking after my family whilst going through such a difficult time. You are all amazing and very friendly. You gave such outstanding care and support to my grandad and nan. Thank you all so much.
I would highly recommend over and over. Thank you all again.

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Current Review Score: 9.9 (9.932)

Overview of Review Score

The Review Score of 9.9 (9.932) out of 10 for Helto Support is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.932 for Helto Support is calculated as follows: ( (56 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 59 Ratings = 4.932

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helto Support is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about Helto Support

What Type of Services does Helto Support offer?

Helto Support offers Home Care.

How many Carers does Helto Support employ?

Helto Support employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helto Support to verify any information. View our terms and conditions. Helto Support has a Platinum Service – more info.