Josben Care Services

51-53 Lodge Road, Southampton SO14 6RL
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9.7 9 Reviews
  • Josben Care Services, Southampton
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Care Provided by Josben Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cleaning Service
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Josben Care Services Ltd
  • Person in charge
  • Comfort Gyimah (Registered Manager)
Are you the Owner/Manager of Josben Care Services? View your Advertising Options

Josben Care Services Reviews (9)

9.7

Josben Care Services has a Review Score of 9.7 (9.708) out of 10, based on 9 reviews in the last 2 years. Over all time Josben Care Services has 9 reviews.

Overall Experience

  • 7
  • 2
  • 0
  • 0
  • 0

Date Published

9
2
3
9
0

Review from Richard M (Son of Client) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One staff member from Josben Care was our mother's live in carer for the last two and a half months of her life. Her attention to mum's needs during this time was flawless. She kept the home tidy; helped mum, when she was feeling well enough, to cook her own meals, and cooked for her otherwise; made
sure of her personal hygiene; and also ensured her medication was correctly scheduled. When mum became too unwell to cope with things, the carer looked after her so carefully, ensuring she was kept comfortable, well nourished, clean and refreshed, and nothing mum asked of her was too much trouble. During mum's final days, the carer bedded down in mum's room at her bedside during the night to keep her company and give her comfort and support - mum really appreciated this kind gesture. The management of the company were also very good, keeping in touch with us and also apparently giving the carer good support. The whole family are really thankful, knowing that mum was looked after in her final days with so much care.

Reply from Comfort Gyimah, Registered Manager at Josben Care Services

Thank you for taking the time to leave a review and for your kind words. It was a pleasure to support your mum.


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Value for Money

Review from Cathryn M (Daughter of Client) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent communication and compassionate, consistent care from engaged carers. My mother can not speak highly enough of her carer and her kindness. Josben Care Services have been flexible with the care schedule to accommodate family events and our competitive with their fees. I would highly recommend.

Reply from Comfort Gyimah, Registered Manager at Josben Care Services

Thank you for the kind review. It is always a pleasure to assist Mum.


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Value for Money

Review from Guy S (Son of Client) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Josben Care has been looking after my mum since July 2022 - nearly two years. Sadly Mum has now passed away.
The care from the manager & her team has been outstanding.
Mum has been permanently bed-bound since July 2022 so needed a live-in carer & extra daily visits.
An excellent measure of Josben’s
Care is that in all that time Mum never had any skin integrity issues - no bed sores at all. Bed-bound patients are at high risk of bed sores - never a problem for Mum.
The manager & her team are well organised and have great initiative. The manager knows the hospital services, OT services, and pharmacy services all very well having been a social worker.
Visiting GPs, district nurses, paramedics, and palliative nurses all commented on the exceptional care Mum was receiving. The care itself, the documentation, the records of the care.
It all validated that my sister and I had made the difficult decision of which care agency to choose correctly. That is a big relief - we couldn’t have done better for Mum.

Reply from Comfort Gyimah, Registered Manager at Josben Care Services

Thank you for your kind review. It was a pleasure to assist your mum until the end. I am pleased to hear that you are happy with the service provided.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from Emma D (Daughter of Client) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Josben Care has always been fantastic with my mum. They are always warm and friendly which is so important in their relationship. As an active victim of dementia, her care can be quite complicated and varied sometimes - a company that understands this is so important.

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Treated with Dignity

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Review from C M (Daughter of Client) published on 16 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Josben Care has been looking after my bedridden Mum for the last 13 months. (Live in carer and double-ups during the day). I have felt right from the beginning they have always had my Mum's best interests at heart.
The Company have met many challenges with Mum as her needs have changed over time. Their
care and daily communication are the best we could hope for. Care is expensive, but I believe Josben Care puts the person before profit. Good value for money.

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Review from Lynn J (Daughter of Client) published on 16 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

No complaints, carers are very helpful and always very cheerful. Carers are very supportive of my elderly mum and myself.

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Review from Chris M (Son of Client) published on 16 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been receiving live in care from Josben Care Services since December 2022. We have found the care from the manager and her team to be exceptional and their care exceeds our experience of other care providers.
My mother's needs are complex and her well-being relies on the carer working
in close partnership and collaboration with her family. Communication throughout the day and even at night with the family is essential to keep my mum safe.
This is a team of carers that truly do care about my mother’s wellbeing and we cannot fault their care or their communication with us. In our experience the carers are kind and considerate at all times and regularly go the extra mile to ensure my mother is very well looked after, however demanding those needs might be.
As a family we love my mother very much, so we needed a care company that could work closely with us, I am very confident to entrust my mother's care to Josben Care. We would be lost without the support of Josben Care.

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Review from Martin O (Client) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A very satisfactory service is provided by carers who provide me with what I need in a friendly manner. They are prompt and courteous and good communication exists between the company and myself. I would recommend them to anybody looking for the services of a carer.

Reply from Comfort Gyimah, Registered Manager at Josben Care Services

Thank you for your kind review. It is a pleasure to assist you. I am pleased to hear that you are happy with the service being provided.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L B (Daughter of Client) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Josben Care provide live in care to my elderly mother. I found the live in carers to be kind and very supportive to my mum's needs and invaluable to us as a family. The manager is on hand should a problem occur. I would highly recommend Josben Care.

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Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.708)

Overview of Review Score

The Review Score of 9.7 (9.708) out of 10 for Josben Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.808 for Josben Care Services is calculated as follows: ( (42 Excellents x 5) + (10 Goods x 4) ) ÷ 52 Ratings = 4.808

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Josben Care Services is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Josben Care Services

What Type of Services does Josben Care Services offer?

Josben Care Services offers Home Care.

How many Carers does Josben Care Services employ?

Josben Care Services employs 28 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Josben Care Services to verify any information. View our terms and conditions. Josben Care Services has a Basic Service – more info.