Sterling Care Solutions

Rectory Lodge, Tunstall Road, Sunderland SR2 7JP
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1.2 2 Reviews
  • Sterling Care Solutions, Sunderland
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Care Provided by Sterling Care Solutions

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Mental Health Condition
  • Older Person Care
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Sterling Care Solutions Group Ltd
  • Person in charge
  • Laura Robinson (Manager)
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Sterling Care Solutions Reviews (2)

1.2

Sterling Care Solutions has a Review Score of 1.2 (1.200) out of 10, based on 1 reviews in the last 2 years. Over all time Sterling Care Solutions has 2 reviews.

Overall Experience

  • 1
  • 0
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  • 1

Date Published

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Review from Melanie K (Client) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I am currently a resident in supported living. Please do not come here, it is not what it says on the tin! The mould under the bed has been reported many times since November, still nothing done about it, no cup, plate, cutlery, not a teabag and I asked for plaster (to cover a damaged finger after many
surgeries) also denied. I'm unable to go to the pharmacy as they did not knock on my door for a delivery on Friday, same as an online retailer. £45,000+ a year to watch your struggles. They tell a guy in here who's having a breakdown to go to his bed. This place is not fit for purpose, look elsewhere for trained support workers cause this ain't it. Locks on the door don't work but a newly installed lock on the staff toilet works perfectly, as does their hand dryer. You'll get nothing from being in here other than wanting out. Choose wisely-choose elsewhere!

Reply from Laura Robinson, Manager at Sterling Care Solutions

Thank you for you review, as you are aware the complaints relating to your property, should be made directly to the landlord of the property not to Sterling Care Group. (lock on door, mould etc) We will also feed this information to the landlord however we do believe this matter was resolved. We will contact the landlord to discuss this in more detail. As the service is independent living, all tenants are made aware prior to move in they would require all essentials such as crockery, bed linen and groceries, as it is not a care home and all tenants have access to their own finances to purchase these items. However, we do ensure tenants have a duvet, towel and supported to access clothes and food parcel's if they arrive with nothing. We will continue to investigate this complaint.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michael M (Client) published on 30 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant, friendly service. Must recommend them. My health needs have not been the best in the past few months; I have been struggling with cooking and personal care needs. My adult social worker organised this company to help me with my daily living to make my life a little easier. The staff have
been brilliant. Two days in to the care now, and can't thank them enough. Starting to feel like me again instead of being stuck in bed all time. I like the way that they help me and support me to do things like cooking or changing my bed, and don't just do it for me; it's helping build me back up to doing things myself once I have the ability to again. Thanks.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 1.2 (1.200)

Overview of Review Score

The Review Score of 1.2 (1.200) out of 10 for Sterling Care Solutions is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.2 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.200 for Sterling Care Solutions is calculated as follows: ( (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 5 Ratings = 1.2

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Sterling Care Solutions is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Sterling Care Solutions

What Type of Services does Sterling Care Solutions offer?

Sterling Care Solutions offers Home Care.

How many Carers does Sterling Care Solutions employ?

Sterling Care Solutions employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Sterling Care Solutions to verify any information. View our terms and conditions. Sterling Care Solutions has a Basic Service – more info.