Novelty Healthcare

Dunston House, Office 62, Dunston Road, Chesterfield S41 9QD
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9.2 8 Reviews
  • Novelty Healthcare, Chesterfield
Novelty Healthcare Ltd offers a compassionate, effective and reliable care service. The team provide customer focused care, and ensure that staff are considerate, inclusive and respectful to the Service User and always striving to conduct the services they provide in a transparent way.

They are a care company that came up as a brainchild of former carers. They understand how loved ones feel about their family members and, as a company, assure you they will be in great hands. Based in North East Derbyshire and CQC regulated, they have trained carers readily available to deliver service from personal care to shopping calls or even just to sit and have a cup of tea with biscuits.

Driven by their motto ‘caring by nature', they intend to be one of the leading care providers in Chesterfield and surrounding areas.

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Care Provided by Novelty Healthcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Dementia
  • Domestic Services / Home Help
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • Novelty Healthcare Ltd
  • Person in charge
  • Edmore Joshua (Manager)

Funding & Fees Guide for Novelty Healthcare

  • Prices

  • Our fee is £23.43 per hour day and night including weekends.
    For any Bank Holidays, we charge £34 per hour.

Novelty Healthcare Reviews (8)

9.2

Novelty Healthcare has a Review Score of 9.2 (9.176) out of 10, based on 7 reviews in the last 2 years. Over all time Novelty Healthcare has 8 reviews.

Overall Experience

  • 5
  • 3
  • 0
  • 0
  • 0

Date Published

8
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1

Review from S B (Daughter of Client) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, caring staff. Very helpful.

Reply from Anthia Chibwana, Registered Manager at Novelty Healthcare

Thank you we appreciate the kind words. Our staff try their best to meet the Service User's needs.


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Review from H W (Daughter of Client) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely pleased with the level of care our mum receives from Novelty Care. The carers are conscientious and kind and we are reassured our mum is being well looked after.

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Review from H S (Client) published on 26 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been with Novelty Healthcare for over one year. Initially I was very impressed with the staff and management, of late not so happy. I filled in a review last year, lately many staff have left and been replaced, in my opinion with inferior ones. I have some very good, some not so. I asked for
five specific staff to come to me. This has been now done. Also management not so professional.

Reply from Anthia Chibwana, Registered Manager at Novelty Healthcare

Thank you for your comment. We appreciate all opinions and will consider them for future in how we can improve.


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Review from C D (Niece of Client) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My auntie has been bedbound for about 2 years. She began being cared for by Novelty Care on 4th July 22. During that time, I felt confident that her carers were honest, kind, aware of her needs and treated her respectfully at all times. I have no negative comments to make. Thank you.

Reply from Anthia Chibwana at Novelty Healthcare

Your aunt was a lovely woman. It was a pleasure to have looked after her during that time. She will truly be missed by all of us at Novelty Healthcare.


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Review from P S (Wife of Client) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very satisfied with the care and attention provided. Carers are friendly, respectful and sensitive to my husband’s needs.
As well as providing practical care their sociability and humour provide a highlight in my husband’s day. They have a very caring attitude and are understanding of his needs.

Reply from Edmore Chibwana, Nominated Individual at Novelty Healthcare

We appreciate your comments all the carers have been informed.


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Review from J B (Daughter of Client) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Novelty Healthcare carers are excellent and very efficient in undertaking their duties and support. They treat my mother with great kindness and respect, always asking if there is anything else she needs before they take their leave. The management/office staff are very thorough and efficient in
their organisation of the rotor. They are prompt at putting changes into place e.g regarding medication. All the staff at Novelty Healthcare are professional and very helpful. They always cheer Mum up! Thank you.

Reply from Anthia Chibwana at Novelty Healthcare

Thank you for the kind words; all the carers have been informed, and it was a pleasure working with her.


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Review from T J (Client) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class care received from all the staff team. Very good social interaction experienced, greater than just care. We couldn't manager without them.
Can highly recommend.

Reply from Anthia Chibwana, Registered Manager at Novelty Healthcare

Thank you for the kind words and the acknowledgement of the good work the carers are doing for you. We really appreciate your time and input towards the service we provide.


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Review from Denise W (Niece of Client) published on 30 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the level of care that the company provide for my aunt but more importantly, she is very happy with them. Her health and well-being has improved enormously as she is now getting the correct medication, good meals and personal care. The carers are especially kind to her. I am able
to relax in the knowledge that she is now well cared for. The lady in charge of the clinical side of things now deals with my aunt's medication and that is a big load off my mind. I would highly recommend this company.

Reply from Anthia Chibwana, Registered Manager at Novelty Healthcare

Thank you for taking the time to review us. We really appreciate it.


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Current Review Score: 9.2 (9.176)

Overview of Review Score

The Review Score of 9.2 (9.176) out of 10 for Novelty Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.476 for Novelty Healthcare is calculated as follows: ( (24 Excellents x 5) + (14 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 42 Ratings = 4.476

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Novelty Healthcare is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Anthia

Anthia Chibwana

Job Title: Registered Manager

Joined: 2009

Anthia Chibwana has worked in high-pressure jobs for many years and has become accustomed to making quick judgement calls when needed. She is a hardworking, punctual individual with proven customer service skills honed in working in different industries ranging from hospitality to now the healthcare sector. With her immense experience in various sectors, we believe Anthia has acquired transferable skills which will make Novelty Healthcare a notable service Provider in South Yorkshire and Derbyshire area.


Frequently Asked Questions about Novelty Healthcare

What Type of Services does Novelty Healthcare offer?

Novelty Healthcare offers Home Care.

How many Carers does Novelty Healthcare employ?

Novelty Healthcare employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Novelty Healthcare to verify any information. View our terms and conditions. Novelty Healthcare has an Enhanced Service – more info.