Warren Homecare Suffolk

1 Wallis Court, Bury St Edmunds IP28 8TL
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5.0 4 Reviews
  • Warren Homecare Suffolk, Bury St Edmunds
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Care Provided by Warren Homecare Suffolk

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Stevie Zaidi (Manager)
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Warren Homecare Suffolk Reviews (4)

5.0

Warren Homecare Suffolk has a Review Score of 5.0 (5.000) out of 10, based on 4 reviews in the last 2 years. Over all time Warren Homecare Suffolk has 4 reviews.

Overall Experience

  • 1
  • 0
  • 0
  • 0
  • 3

Date Published

4
0
2
4
0

Review from G S (Friend of Client) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This company should not be operating in my opinion. The management were rude when I rang to complain. Bad care includes leaving a wet bed, simple breakfast of toast not edible. Washing the client from the feet up using the same flannel! Medication not administered correctly. Medication gone missing.
Rough handling of the client when washing. The key to the house missing from keysafe. The outside porch door was left wide open all night after the last call. The commode left dirty. Two or three of the many of carers very nice but overall definitely not carers for a client on palliative care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ann P (Client) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a leg injury Warren Care support me daily, enabling me to have a shower daily. It is important that I maintain my independence, each carer delivers my care promoting my independence, dignity and respectful at all times. Nothing is too much trouble, before my call ends I am always asked if
there is anything else they can help me with, on one occasion I was feeling unwell and needed an over the counter medication, which the carer got for me and brought it back to me ensuring I had what I needed, going above and beyond. I have never had an occasion when my care has had to be cancelled by them. I have not had any issues, but if I did I feel confident that I could discuss this with the management, and it would be addressed, the management team work shifts too so a good relationship is formed. I have worked within the care sector, so I suppose I have high standards, Warren Care has exceeded my expectations and are enabling me to carry on living independently, a fantastic care team!

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Management

Treated with Dignity

Value for Money

Review from Robert C (Son of Client) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Even one star is too much praise for this company's performance and the lack of care provided.
Carers turn up anytime, not when requested. Most cannot speak English, most just stand in the corner of the room smiling saying nothing
The hygiene of some individuals is poor wearing old plastic gloves
which are filthy and dirty from previous visits, with penned comments on the back of them. Most only stay for 5 minutes then go, at best 10-15 minutes is the maximum stay nowhere close to the 30 minutes we pay for.
Tried to get my Mother to take her time-critical medicine over two hours earlier than should of, only an hour or so since she took the lunchtime prescription, thank god she had the sense to say no.
For example, we phoned to see if they had actually turned up one day and the woman shouted to another man have you been to to see.... He answered yes saw her today and gave her a shower. What the hell ...we do receive or ever asked for this service from them, sums it up, they don't care.

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Management

Treated with Dignity

Value for Money

Review from John B (Client) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very poor hygiene, unable to understand some basic requests. Refuse to wear an apron whilst preparing food even though just coming from a very ill patient a couple of doors from me. Whilst their personality is fine their basic training in food preparation seems non-existent.

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Treated with Dignity

Value for Money

Current Review Score: 5.0 (5.000)

Overview of Review Score

The Review Score of 5.0 (5.000) out of 10 for Warren Homecare Suffolk is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 2.000 for Warren Homecare Suffolk is calculated as follows: ( (6 Excellents x 5) + (18 Very Poors x 1) ) ÷ 24 Ratings = 2

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Warren Homecare Suffolk is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Warren Homecare Suffolk

What Type of Services does Warren Homecare Suffolk offer?

Warren Homecare Suffolk offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Warren Homecare Suffolk to verify any information. View our terms and conditions. Warren Homecare Suffolk has a Basic Service – more info.