LQS Healthcare Services

1-6 Chapel Road, Suite 204, Chapel House, Worthing BN11 1EX
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9.7 15 Reviews
  • LQS Healthcare Services, Worthing
LQS Healthcare Services Ltd is a domiciliary care agency which provides extra assistance in your own home. If you’re looking for a dependable healthcare agency covering a wide area, from Littlehampton, Rustington, East Preston, Ferring, Goring, Durrington, Findon, Pulborough, Worthing, Lancing, Steyning, Bramber, Henfield, Shoreham, Southwick, Portslade, Hove and Brighton, you can count on LQS Healthcare Services Ltd. They design their care packages with you in mind. Depending on your needs, you can choose care on an hourly basis or on a long-term basis. Packages start from 1 hour per day up toto 24hrs/ live-in packages.

LQS has experienced staff who have earned the trust of many patients and their families over the years. You can count on LQS Healthcare Services Ltd for top-quality care services.

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Care Provided by LQS Healthcare Services

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Owner
  • LQS Healthcare Services Ltd
  • Person in charge
  • Gemma Hilliard (Registered Manager)

Funding & Fees Guide for LQS Healthcare Services

  • Prices

  • Fees start from £15 for half an hour

  • Fees can be priced hourly or daily rates depending on level of assistance required


    Please feel free to get in contact with LQS to discuss your needs and for a quotation.

LQS Healthcare Services Reviews (15)

9.7

LQS Healthcare Services has a Review Score of 9.7 (9.667) out of 10, based on 11 reviews in the last 2 years. Over all time LQS Healthcare Services has 15 reviews.

Overall Experience

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Review from C M (Wife of Client) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience throughout the months has been excellent.

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Review from B M (Client) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Carers are always polite and helpful. They need training in washing properly. They should have better English language ability.

Reply from gemma hilliard, registered manager at LQS Healthcare Services

Thank you for the feedback. All international staff have passed an English test with high marks and all had training in care and background in care providers. The manager has been out and resolved all with the client.


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Review from Jill S (Client) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I have been very pleased with the care that LQS has provided. They have some excellent carers working for them. Courtesy and kindness coupled with some medical knowledge is the order of the day. Punctuality is mostly excellent and I receive a text or phone call if there is any delay.

Reply from gemma hilliard, registered manager at LQS Healthcare Services

Has been a privilege to support your husband and see the amazing improvement in his journey. Thank you.


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Review from V M (Client) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Had care due to a home accident and only had a couple of days at home before back to the hospital for something else. Awareness of company due to other people, they were looking after me well, making sure I was eating and not in pain.

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Review from M W (Son of Client) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable friendly efficient staff. Nothing too much trouble for them. The only criticism, such as it is, would be the scheduling of carers. We never know which one of a permutation of four carers will be visiting. Another criticism is it can be difficult to contact the main office in the event Mum isn’t
well and cancellation of the visit at relatively short notice is needed.

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Review from K R (Daughter of Client) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

LQS went above and beyond from the first point of contact until the last day of my mum's life. On that day, the care manager gently held my mum's hand and kindly and softly reassured her and afterwards me. This wasn't invasive, it was her genuine care for my mum.
Her carers visited 4 times a day for
nearly 3 months, only once were they late and called to let me know why and when they would get there. This was traffic-related.
Their care could not be surpassed. Their dedication to the profession is admirable. The personalised service and care plan was updated, changed, checked and adhered to daily. My mum had one main carer for continuity and they attended 4 times a day, 6 days a week. Imagine that for your loved one. Towards the end, her main carer asked if she had any pain, to which she genuinely answered 'only when you leave'. You will not find a more dedicated, responsive or caring team anywhere. I cannot recommend them highly enough.

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Review from Carol R (Client) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using the LQS Healthcare Services team for over a year and found them to be professional, empathetic and always going the extra mile to make sure the patients and clients are supported as best as possible.
It is frequently challenging to find the right package of care to meet the patient's
needs, especially at end of life stage, but LQS are always kind, supportive and have the ability to cover all that is required.

Reply from gemma hilliard, registered manager at LQS Healthcare Services

Thank you so much for your review. We are always here to help and support everyone.


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Review from R D (Wife of Client) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have no complaints, I hope that the excellent carers are paid well for their service. Our carers are very encouraging to my husband. I have no further comments to make. I haven't time to write anything further.

Reply from gemma hilliard, registered manager at LQS Healthcare Services

Thank you for your review. I am glad you are happy with the care provided.
Here at LQS we value our staff and ensure that their well-being is supported.


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Review from Christine H (Daughter of Client) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has dementia and is bedridden, he lives with me. He has been receiving care from LQS Healthcare Services since February 2023.
His carers are so kind and caring towards him, he looks forward to their visits. They undertake his personal care in a very respectful and thoughtful manner and maintain
his dignity at all times. They spend time chatting and joking with him, they really lift his mood. There is always good communication between his carers and myself. I feel he is in safe hands when they are with him.

Reply from gemma hilliard, registered manager at LQS Healthcare Services

Thank you for your lovely review and we are glad you are happy with the care delivered. We will ensure that your lovely comments are passed on to the carer.


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Review from Jacqueline B (Client) published on 19 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care help exemplary.
I now receive help three times a day. The care is wonderful, always cheerful managing cleaning, cooking and washing as well as taking me out for a walk in the wheelchair.
The agency is caring and organises a car to help a carer with travelling between clients.
The agency keeps in touch with me with review visits and emails.

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Review from S F (Sister-in-law of Client) published on 19 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would thoroughly recommend this wonderful care service, so professional and very well organised. Carers so caring, looking after my relative with kindness, compassion and understanding. Always very prompt and very reliable. The service is very well managed, sorted out absolutely every aspect of care
needed for my relative, keeping loved ones informed day by day, always happy to take time to explain the care they are providing. I can honestly say life has been made a lot more bearable during this very difficult time due to this fantastic care agency.

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Review from Michael S (Husband of Client) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

All ok thank you, Very helpful, and good timekeeping. Very pleasant manner, we look forward to her visit.

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Review from Chris B (Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

LQS Healthcare Sevices has provided perfect care and support as I recover from shoulder replacement surgery. I am a self-hoisting wheelchair user and have needed help in getting dressed and into my wheelchair. The carer is very kind, attentive and patient. He understands what's involved with a spinal
cord injury and is keen to take a holistic approach by asking how I've slept, how I'm feeling and whether there are any issues/concerns. I have great confidence in LQS and my carer and that peace of mind is invaluable. Thank you.

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Review from Caroline C (Daughter of Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care that my mum gets from the carers they are very friendly and trustworthy, they go above and beyond for my mum and Mum likes the staff. Like I said I am more than happy with the people at LQS Healthcare Service.

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Review from Patsy H (Friend of Client) published on 10 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my dealings with LQS, I have always found them to be friendly, trustworthy and, above all, professional. They are caring and compassionate and always go the extra mile for their clients and employees.

Reply from Matha Lewry, Director at LQS Healthcare Services

Thank you so much, Patsy, for the review, we really enjoyed working with you.


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Current Review Score: 9.7 (9.667)

Overview of Review Score

The Review Score of 9.7 (9.667) out of 10 for LQS Healthcare Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for LQS Healthcare Services is calculated as follows: ( (49 Excellents x 5) + (9 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 63 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for LQS Healthcare Services is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Matha

Matha Lewry

Job Title: Manager & Nominated Individual

Joined: 2021

I have over 15 years experience of working in the care sector.
I have worked in the Care sector as a support carer working for Hertfordshire County Council, Manpower and other Agencies from 2000 to 2012 and had a break to pursue a degree following graduation worked as a chartered Quantity Surveyor.


I spent 2017 to 2021 looking after my mother and father-in-law in Lancing West Sussex where occasionally every two weeks I would relieve the carers and take over the care.


Following the death of both my mother and father-in-law in 2021, I decided to give something back as an appreciation of how they were both cared for and realized that there are so many families going through the same thing and LQS Healthcare Services LTD was born so that we could help other families based on my personal experience.


Gemma

Gemma Hililard

Job Title: Registered manager

Joined: 2022

I am Gemma,


I have been working in care for nearly 20 years. I started off by looking after my mum, who suddenly passed at a young age. I then had a void and wanted to work in care part-time (as already had a full-time job). Since then I have worked in care and worked my way up to become a manager which I love.


I understand care from so many angles, from a manager and how the business runs and what is needed,
from a carer and being on the front line and what the client's needs are daily and then from a family view of watching your loved one needing support.


My job is my passion and will always have my heart. Every carer and client becomes part of my family.
I will always give 100% plus more to what I do.


Timea

Timea Pelczhoffer

Job Title: Administrator

Joined: 2024

Timea has worked in the care sector for many years and is a fountain of care knowledge.


She joined us in March 2024 as our Administrator and is a valuable member of our team.


Frequently Asked Questions about LQS Healthcare Services

What Type of Services does LQS Healthcare Services offer?

LQS Healthcare Services offers Home Care & Nursing Care.

How many Carers does LQS Healthcare Services employ?

LQS Healthcare Services employs 32 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact LQS Healthcare Services to verify any information. View our terms and conditions. LQS Healthcare Services has an Enhanced Service – more info.