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Radfield Home Care Fareham, Gosport & Warsash has a Review Score of 9.7 (9.743) out of 10, based on 12 reviews in the last 2 years. Over all time Radfield Home Care Fareham, Gosport & Warsash has 22 reviews.
Review from k B (Wife of Client) published on 29 August 2022
Submitted via Website •
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Reply from Jason Hoffman, Director at Radfield Home Care Fareham, Gosport & Warsash
Thank you so much for your lovely review of our service. I will pass your kind words to our care professional who will be very happy that you feel we are supporting you and your wife well. Our team always go above and beyond to be professional and supportive to assist our clients to live at home.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Robert J (Client) published on 29 August 2022
Submitted via Website •
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Reply from Jason Hoffman, Director at Radfield Home Care Fareham, Gosport & Warsash
Thank you for taking the time to write such a lovely review. It means a lot to us and our Care Professionals to be able to support our clients and help them to live independently at home. Person-centred care, dignity and respect is extremely important to us and I will pass your kind words on to our wonderful Care Professionals.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.7 (9.743) out of 10 for Radfield Home Care Fareham, Gosport & Warsash is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.743 for Radfield Home Care Fareham, Gosport & Warsash is calculated as follows: ( (52 Excellents x 5) + (18 Goods x 4) ) ÷ 70 Ratings = 4.743
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Radfield Home Care Fareham, Gosport & Warsash is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Owner & Director
Joined: 2022
Jason’s background lies in recruitment, spending time recruiting both internationally and locally. He has managed local retail outlets, progression to management and business development roles involving international operations and development of new markets. His experience in recruitment and business development puts him in a fantastic position to overcome some of the challenges facing the care industry.
“I have family and friends involved in the care sector, which has given me some insight into the difficulties in the industry. I’ve also seen the amazing people giving care and the difference that they make every day to people’s lives.
“There is a lack of appreciation and understanding in general of the vital role that Care Professionals provide in the community. One of my goals is to develop a better understanding of this in my community, so that they are seen as the skilled professionals that they are.”
To pursue his dream of running his own business, Jason had to make the difficult choice of leaving his corporate lifestyle behind.
“In the end this was made possible by realising that in this industry I really could make a difference to my community rather than what was increasingly feeling like superficial success in the more corporate background that I was part of.”
Radfield Home Care puts a lot of emphasis on the family values the company was founded on and with this comes championing client satisfaction and making Care Professionals feel valued and supported. These values align perfectly with Jason’s own goals and aspirations.
“I want to increase the awareness of the importance of the role of Care Professional in our community. Radfield Home Care are always open to new ideas and always looking for ways to improve the service offered.”
Job Title: Registered Care Manager
Joined: 2022
We would like to introduce you to Deborah, registered care manager for Radfield Home Care Fareham, Gosport & Warsash. Debbie is responsible for the day to day running of the office in line with CQC regulations and also for ensuring that the service is safe, caring, responsive, effective and well led. Debbie is the key point of contact for carers, clients and their families and promotes individual’s wellbeing at all times.
Debbie’s journey in care began when she was just a child, spending a lot of time with her grandparents and listening to their stories.
“I have always had a caring and compassionate nature and after working within the retail sector for years I decided I wanted a change and to make a difference, I got chatting to a friend outside my daughters school and she suggested I try caring.
It was the best decision I had ever made. I enjoyed it so much, seeing my ladies and gents faces every time I went in and the difference it made not only to them but to me. I really felt that I was making a difference and was so happy at my job for the first time.”
Debbie has extensive experience in the care sector. She started her career in care in 2006 as a Care Professional in her local community. Her passion for looking after others has led to her working in a variety of settings, from domiciliary care, dementia care and adults with learning difficulties.
“In 2017 I started with my previous employer as a supervisor, becoming the manager shortly after. I passed my level 5 in health and social care in 2019 and then passed my CQC fit person interview to become the registered manager, overseeing 2 large branches of the company, running over 250 staff and 500 clients.”
Debbie’s background as both a Care Professional and registered manager makes her the ideal person to understand the challenges facing both clients and employees.
“I enjoy a challenge and am looking forward to building an extremely successful business with great values. I believe myself and Jason have the same passion and drive to promote person centred care to empower individuals to live the best life possible by providing excellent care with valued care staff.”
Debbie wants to inspire others, she tells us:
“I feel after starting as a Care Professional and working my way up that I can inspire others. I will always be available for clients and their families as I believe it is essential to build trusting working relationships to help clients and families to feel confident about the service they are receiving. I am passionate about the job I do and the people that work alongside me.”
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Radfield Home Care Fareham, Gosport & Warsash to verify any information. View our terms and conditions. Radfield Home Care Fareham, Gosport & Warsash has a Platinum Service – more info.