Radfield Home Care Leicester East, Groby & Oadby

Unit 1 & 2, 73 High Street, Syston, Leicester LE7 1GQ
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10 26 Reviews
  • Radfield Home Care Leicester East, Groby & Oadby, Leicester
Radfield Home Care Leicester East, Groby & Oadby is a leader in providing high-standard home care packages. Their services cover extensive care needs, from memory support and social companionship to personal aid and live-in care, all designed to support their clients fully.

Each care plan at Radfield Home Care is bespoke, tailored to meet the specific needs of the individual. The Care Professionals at Radfield are dedicated to ensuring that every client receives dignified and respectful care, delivered with empathy and dedication.

Radfield Home Care has been recognised as a Top 20 Home Care group (2024) by homecare.co.uk and was awarded the title of “Outstanding Home Care Group of the Year” at the 2023 Home Care Awards. The high quality of their service is attributed to their exceptional Care Professionals, who stand out for their warmth and commitment to the community.

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Care Provided by Radfield Home Care Leicester East, Groby & Oadby

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sona Bharkhada (Manager)

Funding & Fees Guide for Radfield Home Care Leicester East, Groby & Oadby

  • Prices

  • From £30.00 per hour on weekdays, £34.00 per hour on weekends

  • Charge prices are tailored to customers, following a care consultation.

Radfield Home Care Leicester East, Groby & Oadby Reviews (26)

Total of 26, showing 1-20
10

Radfield Home Care Leicester East, Groby & Oadby has a Review Score of 10 (9.961) out of 10, based on 17 reviews in the last 2 years. Over all time Radfield Home Care Leicester East, Groby & Oadby has 26 reviews.

Overall Experience

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Date Published

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Review from Stephen H (Son of Client) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I are really pleased with the care Radfield Home Care Leicester East, Groby & Oadby provide to our mother.
Always willing to do that bit extra and also very knowledgeable in their field and general care.
Radfield also arranged for mum to meet her old friend who she hadn't seen for quite
some time. They are now in touch on a weekly basis.
These small steps and gestures can make a huge difference to the outlook of their elderly clients.

Reply from Sona Bharkhada, Director at Radfield Home Care Leicester East, Groby & Oadby

Thank you for your kind words. It was our pleasure that we could help and make a small difference in your mum's life. We are pleased that you are happy with our services.


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Review from P H (Client) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am beyond impressed with the home care services provided by Radfield. From the moment I reached out for help, the team was incredibly responsive and compassionate. The initial consultation was thorough, and they took the time to understand my needs, offering personalized care plans that suited me
perfectly.
The caregivers are exceptional - kind, professional, and truly dedicated to making a difference. They go above and beyond to ensure comfort and well-being and assist with daily tasks. What stands out the most is their genuine care and attention to detail.
Overall, Radfield has exceeded all expectations. They provide exceptional care, and their team truly becomes an extension of your family. I wholeheartedly recommend their services to anyone seeking reliable, compassionate, and professional home care. They have truly made a positive impact on my life during my recovery.

Reply from Sona Bharkhada, Director at Radfield Home Care Leicester East, Groby & Oadby

Thank you for your kind words. We are so pleased that you are happy with our services. We will continue to work with you to ensure we are consistently exceeding your expectations.


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Review from S C (Daughter-in-law of Client) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield Home Care cared for both of my parents who both have dementia a couple of years ago so when we needed care for my terminally ill family member I knew immediately where to go. Even though we only used the service for about a month they were very supportive of our ever-changing needs and went
above and beyond to provide the support we needed. The carers were always on time, friendly, and treated my family member with great care and dignity at a very difficult time. The App provided us with in-depth information regarding each visit which we used when communicating with other health professionals regarding ongoing care.

Reply from Sona Bharkhada, Director at Radfield Home Care Leicester East, Groby & Oadby

Thank you for your kind words. It was a pleasure to look after your family member- although we supported her for a short period of time, she touched our hearts with how kind and witty she was. I am pleased that we were able to support you during your time of need.


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Review from Mary N (Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've not had any problems with this care company. Staff would do what I ask them to do. They treat me with respect and promote my dignity and independence. I can always have a laugh with them. They are very reliable, no problem with time.

Reply from Sona Bharkhada, Director at Radfield Home Care Leicester East, Groby & Oadby

Thank you Mary for your wonderful review. It's always a pleasure for the staff to visit you. I am pleased that you are happy with the services we provide.


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Review from David P (Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am grateful for all they do. They are all very kind and friendly and they do such a good job making sure everything is done properly. I don't have to worry about who is coming through the door because I get on well with all the ladies and like to have a good laugh with them. I really do enjoy their
visits I am so thankful I have found such an amazing care provider, I have and I will always recommend Radfield to anyone who needs them.

Reply from Sona Bharkhada, Director at Radfield Home Care Leicester East, Groby & Oadby

Thank you for your kind words. Its a pleasure to be able to assist you. The carers look forward to visiting you daily.


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Review from J T (Client) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team is supportive and helpful. Communication is good and the carers are cheerful. I look forward to my visits.

Reply from Sona Bharkhada, Director at Radfield Home Care Leicester East, Groby & Oadby

Thank you for the kind words. We are delighted that you are pleased with our services and find the team helpful. Thank you.


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Review from M C (Client) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Radfield to those who really need care. The carers look after you, they are kind and caring. I feel respected and having them come makes me feel less vulnerable.

Reply from Sona Bharkhada, Director at Radfield Home Care Leicester East, Groby & Oadby

Thank you for the kind words. We are so pleased that you are happy with our services and would recommend us. It's a pleasure to be of assistance to you. Thank you.


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Review from Martyn P (Son of Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and team are so professional and supportive, they care for my dad's needs with the utmost care and quality. I will not look back or anywhere else for a care company of this quality. Need more than five stars to rate with.

Reply from Sona Bharkhada, Director at Radfield Home Care Leicester East, Groby & Oadby

Thank you for your kind words. It's a pleasure to look after your dad. He is an amazing person. We are pleased that you would highly recommend us.


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Review from L A (Client) assisted by family/friend published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The review was very well taken and also, I asked for small changes to my care package and they have sorted it already for me. Very happy with the carers, also the office as nothing is too much trouble.
I am also treated with the utmost dignity, not only with my personal care but whatever the carers
do.
I am aged 95 years old and only just started to have carers.

Reply from Sona Bharkhada, Director at Radfield Home Care Leicester East, Groby & Oadby

Thank you for your kind words. You are a pleasure and all the carers love visiting you. We are pleased that you enjoy our services.


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Review from S H (Daughter of Client) published on 23 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Efficient, reliable service. Carers are punctual and always considerate and have taken the time to understand my mother’s needs. Care is delivered with a smile and they are warm and friendly but respectful. My mother is able to retain her independence and her dignity is maintained at all times.

Reply from Sona Bharkhada, Director at Radfield Home Care Leicester East, Groby & Oadby

Thank you for your wonderful words. It is a pleasure to look after Mum. She is delightful and we love to spend time with her. It is good to see that she has built a fantastic relationship with the carers. I will ensure to pass on the lovely feedback to them. Thanks.


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Review from P S (Client) published on 25 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is such a lovely member of your team. She’s always so helpful, polite and her work ethic is outstanding. She always goes above and beyond to support and help us and is very professional, kind and hardworking. Her passion for helping others truly reflects in how she applies herself within her
job role. Thank you not only for how you help us but also for how you help others that you care for. You are a true asset to Radfield. Thank you for all the joy and kindness you bring with each visit, you always do such an incredible job thank you so much and best wishes.

Reply from Sona Bharkhada, Director at Radfield Home Care Leicester East, Groby & Oadby

Thank you for your kind words. I will pass on the message to the carer. It is a pleasure to provide our services to you.


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Review from B A (Daughter of Client) published on 24 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We engaged with Radfield Home Care at Syston during a tricky time for us as our parents are ageing and desperately want to stay at home and be as independent as possible.
The management team in the office at Syston are so accommodating and understanding. Meeting with our parents, they showed true
respect and understanding of their current needs. The service their team provide is excellent, timely and friendly, and our parents are so pleased to see the providers each time they come into their home.
Communication, including weekly rotas and invoicing, is timely, and contact with the management team is truly efficient and effective.
Without a doubt, this team is a great service provider, and we would have no hesitation in recommending them.

Reply from Sona Bharkhada, Director at Radfield Home Care Leicester East, Groby & Oadby

We are pleased that you are happy with our services. We aim to ensure that our staff are always going above and beyond for our clients. It's a pleasure to look after your parents. Thank you for your kind words.


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Review from Sheila W (Client) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been satisfied with the care given by Radfield Home Care Services. The carers are always willing to do what I ask them. Thank you.

Reply from Sona Bharkhada, Director at Radfield Home Care Leicester East, Groby & Oadby

Thank you for the wonderful review. It’s a pleasure to be able to assist you.


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Review from Judith D (Wife of Client) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the care given by Radfield Home Care during the last eight months.
My husband (who is 91) has heart, mobility and dementia problems, and from that first contact we have received nothing but kindness and professional support in every aspect of his care, from both administrative
and care staff.
Nothing has been too much trouble. They are always on time and will help with household tasks if necessary. We both love to see them when they arrive and we value the part they play in making our lives so much easier.

Reply from Sona Bharkhada, Director at Radfield Home Care Leicester East, Groby & Oadby

Thank you for the wonderful words. We are very happy that you are pleased with our services. All the carers thoroughly enjoy seeing you and your husband.


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Review from C S (Daughter of Client) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are happy with the excellent care afforded by Radfield Home Care. It has allowed Mum to continue to live independently in her own home where she feels happiest. Mum enjoys chatting with the staff about her garden. The staff provide gentle support, and show dignity and kindness in their caring roles.
After discussing Mum's needs, a care plan was drawn up which is flexible and suits Mum's requirement.

Reply from Sona Bharkhada, Director at Radfield Home Care Leicester East, Groby & Oadby

Thank you for the wonderful review. We are very pleased to be looking after Mum. She is an inspirational woman.


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Review from S T (Client) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy indeed with the excellent quality of care and concern shown by our Radfield team who have made a significant improvement to our daily life over the past months that they have been supporting us. At this stage, most of what they do for us is of a household management nature at which they
are exceptionally good. Their attention to detail and the ways in which they involve us in decisions is most impressive. When we have needed extra help it has been provided without difficulty and we have the peace of mind of knowing they are there and can provide extra and more personal care should we need it.

Reply from Sona Bharkhada, Director at Radfield Home Care Leicester East, Groby & Oadby

Thank you for the wonderful words. It has been a pleasure to assist you. I'm pleased that you have found that we have made a difference in your lives.


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Review from Christine H (Client) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the care ladies are always good timekeepers, very friendly and helpful. Good at chatting and always make you feel happy.

Reply from Sona Bharkhada, Director at Radfield Home Care Leicester East, Groby & Oadby

Thank you for the kind words. We are pleased that you are satisfied with our carers. It would be glad to arrange a visit to understand if there is anything further to help you or improve our services.


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Review from S S (Daughter of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since receiving home care we can honestly say this has changed our quality of life for the better. The home care professional assisting us with our care plan truly is a star, she shines and stands out for all the right reasons and is such a hard worker who is professional and goes above and beyond to
help. She is excellent at using her initiative and is extremely conscientious in looking at additional ways to help us both with tasks that can prove difficult. She truly cares about what she does, she really does work to an incredibly high standard. She is very accommodating and punctual (thank you for rescheduling when we’ve had to change days). We’re always so very impressed; she really does brighten up the house with her personality, professionalism and hard work. We want to say a massive thank you to all the staff at Radfield Home Care, including our care professional and the manager, you're a true credit to the company and the service that you provide to your clients is outstanding.

Reply from Sona Bharkhada, Director at Radfield Home Care Leicester East, Groby & Oadby

Thank you for your kind words. The team are very pleased you are happy with our services. Its pleasure to provide our services to you. Your review is greatly appreciated.


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Review from C L (Client) published on 8 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant experience and good service from all the staff.

Reply from Sona Bharkhada, Director at Radfield Home Care Leicester East, Groby & Oadby

Thank you for your review. It's been a pleasure for us too. We would love hear from you if there is anything more we can do for you.


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Review from Sue E (Wife of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers from Radfield Home Care (Syston) have been brilliant. They have looked after my husband for about six months and have treated him with care and, at the same time, kept his dignity. Always cheerful and pleasant. My husband was always happy to see them. Definitely have no complaints. Would
give more than five stars if possible.

Reply from Sona Bharkhada, Director at Radfield Home Care Leicester East, Groby & Oadby

Thank you for your kind words. I'm glad that you found our services useful. It has been a pleasure to look after your husband.


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Current Review Score: 10.0 (9.961)

Overview of Review Score

The Review Score of 10 (9.961) out of 10 for Radfield Home Care Leicester East, Groby & Oadby is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.961 for Radfield Home Care Leicester East, Groby & Oadby is calculated as follows: ( (98 Excellents x 5) + (4 Goods x 4) ) ÷ 102 Ratings = 4.961

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Radfield Home Care Leicester East, Groby & Oadby is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

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Meet the Team (2)

Sona

Sona Bharkhada

Job Title: Owner & Director

Joined: 2022

Sona has always had a passion for positive contribution. After completing her Bachelor’s degree in science, she started her career working for a reputable pharmaceutical company carrying out biomedical research to support cancer therapy.


“The positive experience helped me to look at wider opportunities to make a difference in society which led me to complete a Masters in Public Health. Since then, I have worked in the private healthcare sector. My primary role was to work with various professionals such as doctors, nurses, occupational therapists and physiotherapists to ensure that clients who were often vulnerable with disabilities had a positive experience with the services provided.”


There has been a big change in the number of older people seeking greater independence, wanting to stay within their own homes. Sona aims to provide a more personalised and quality service as opposed to some of the care alternatives.


“I aspired from a young age to own a business that would positively contribute to society. Running a private home care service within my local area and developing it will provide me with immense satisfaction. This is especially rewarding knowing that my home care service is making a difference in the community and helping people live the best lives they can, independently.”


Victoria

Victoria Abel

Job Title: Deputy Care Manager

Joined: 2023

We would like to introduce you to Victoria Abel, deputy care manager for Radfield Home Care Leicester East, Groby & Oadby. Victoria is responsible for assisting with the day-to-day running of the office in line with CQC regulations and supporting the Care Manager to ensure that the service is safe, caring, responsive and effective.


Victoria is a key point of contact for carers, clients and their families and promotes individuals’ well-being at all times.


Victoria joined the care sector in 2018 as a Care Professional and immediately fell in love with the role, spending the next two years caring for people in their own homes. In June 2020 she moved into the role of Community Care Manager, where she was responsible for a large care team, ensuring their training was up to date.


“I also oversaw the management of over 30 customers, making sure that the day-to-day care plan was reflective of their care needs and completing their reviews when needed. I took customer enquiries and completed any assessments for all areas that the business covered if needed. I was also responsible for communicating with local authorities and the NHS, supporting complex and 24 hour care packages.”


Frequently Asked Questions about Radfield Home Care Leicester East, Groby & Oadby

What Type of Services does Radfield Home Care Leicester East, Groby & Oadby offer?

Radfield Home Care Leicester East, Groby & Oadby offers Home Care.

How many Carers does Radfield Home Care Leicester East, Groby & Oadby employ?

Radfield Home Care Leicester East, Groby & Oadby employs 4 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Radfield Home Care Leicester East, Groby & Oadby to verify any information. View our terms and conditions. Radfield Home Care Leicester East, Groby & Oadby has an Enhanced Service – more info.