Vine Living

48 Wantage Road, Didcot OX11 0BT
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9.4 6 Reviews
  • Vine Living, Didcot
Vine Living provides supported living services and personal care to people living in Didcot, Oxfordshire and surrounding areas. They specialise in supporting clients who have learning disabilities, challenging behaviour, mental health issues and communication difficulties.

The team was rated 'GOOD' in all areas in their first CQC inspection in April 2023 and works closely with Oxfordshire County Council, Social services, local GPs and other healthcare professionals.

The team supports clients to live independent and fulfilling lives. They assist clients with day-to-day living and support them to achieve their goals. All care and support is person-centred and promotes maximum choice.

Vine Living takes great interest in each client's well-being, striving to better their lifestyle and understand their needs. The focus is to improve the quality of life for clients and to feel less isolated and lonely.

Vine Living provides professional, highly-personalised care designed to meet client's needs and preferences.

Its thoroughly trained and friendly staff offer a wide range of help from housework, companionship, shopping, errands, washing, dressing, cooking meals and assistance with medication.

Care is delivered in a way that respects both people's dignity and independence, as well as providing emotional support. Only staff who show genuine empathy and compassion are recruited.

Regular meetings and assessments allow the provider to make care programmes ongoing, adapting to changing requirements.

Care Provided by Vine Living

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Vine Recruitment Solutions Ltd
  • Person in charge
  • Sandra Mguquka (Director)

Funding & Fees Guide for Vine Living

  • Prices
  • Live-in Care from £1400-£2000 per week depending on needs
    1:1 personal care £30-£35 per hour
    Supported Living/Companionship £25 per hour
    Sleeping night £180-£240 per night
    Waking night £250-£350 per night


  • Fees vary according to care needs. Our rates include ordering and disposing of medication, taking urine samples in cases of suspected urine infection, ordering catheter bags, contacting GP surgeries, Chemists, District nurses, Physiotherapists, Occupational therapists and ordering and organising servicing of mobility equipment


9.4

Vine Living has a Review Score of 9.4 (9.367) out of 10, based on 5 reviews in the last 2 years. Over all time Vine Living has 6 reviews.

Overall Experience

  • 4
  • 2
  • 0
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Date Published

6
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4
5
1
Overall Experience  Overall Experience 5.0 out of 5

Having cared for my husband for 5 months handing this over to carers was not easy however Vine Living made it seamless.
Carers were in place the next day and there were no issues, they are experienced and understand his Parkinson's complex needs regarding patience and communication.
The carers take
into consideration that this is our home and respect it.
They also complete their full allocation filling their time with other jobs required to enable my husband to remain in control as much as he can.
I have no concerns regarding my husband's care and now have more time to relax.
I couldn't wish for better.
Thank you, Vine.

Reply from Tom Daley, Head of Care at Vine Living

Thank you for your kind words. We aim to make the process easy and stress-free for everyone involved; and to give the client confidence in us, and their families peace of mind. We are glad to hear that your husband's care is going well and hope we continue to meet and exceed the expectations that family members hold for the care of their loved ones.


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Overall Experience  Overall Experience 4.0 out of 5

Vine Living have cared for my mum in her home for nearly a year.
Mum was treated with respect and dignity.
Caters polite and trustworthy.
Mum liked how she was not treated as a child, catered to the same time which helped mum as she likes to have a routine and know when things are happening.

Reply from Tom Daley, Head of Care at Vine Living

Thank you for the positive feedback around the care provided to your mother. Our care team is dedicated to maintaining every client's dignity and ensuring they feel respected in their own home. We are very glad to hear that we have managed to do this for your mother and keep her daily routine intact. Please do not hesitate to contact us in the future for further support.


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Overall Experience  Overall Experience 5.0 out of 5

Taking on the care of my mother-in-law was made easy with no worry about having staff available that she could understand and felt comfortable with. Excellent and considerate care was given to settle into our home and worked with us to have very little impact on our busy lives. All staff are kind and
professional.

Reply from Tom Daley, Head of Care at Vine Living

Thank you for your kind words. We're delighted to hear that the care provided has made the transition smooth and comfortable for your family. Our team strives to offer personalised and professional support, and it's wonderful to know that our efforts have had a positive impact. Please don't hesitate to reach out if there's anything more we can do to assist you.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent and considerate care given to my very challenging elder brother. Common sense and kindness in abundance. I have no worries about my brother's welfare, so this Home Care Provider has my full confidence and thanks.

Reply from Thomas Daley, Head of Care at Vine Living

Thank you for taking the time to share your experience with us. It truly warms our hearts to read such positive feedback about the care provided to your brother. We are happy to hear that our team has been able to meet your expectations and provide excellent and considerate care, despite the challenges he may face. Our carers are dedicated to ensuring the well-being and comfort of every individual under our care and your kind words reinforce their commitment to their work. We greatly appreciate your confidence in our services and rest assured that we will continue to uphold the highest standards of care, with dignity and kindness at the forefront of everything we do.


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Overall Experience  Overall Experience 5.0 out of 5

The team has responded to our needs/fears/worries with kindness, professionalism and care. All treat us as individuals and make us feel that we matter. The level of competence is extremely high and gives us great confidence. We feel that we can now look forward - and we even enjoy our days! (Despite
only one leg!). Thank you!

Reply from Tom Daley, Head of Care at Vine Living

Thank you so much for taking the time to share your wonderful feedback about your experience with us. We are deeply moved by your kind words and are thrilled to hear about the positive impact our team has made. At Vine Living, we strive to provide exceptional care and support to each of our clients, and it warms our hearts to know that you feel valued and cared for as individuals. Your words affirm that our commitment to kindness, professionalism, and competence is making a real difference in your life. Thank you for entrusting us with your care, and please know that we are here to support you every step of the way. Your well-being and happiness are our top priorities, and we look forward to continuing to provide you with the highest level of care and support.


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Overall Experience  Overall Experience 4.0 out of 5

The care I am receiving is very good, and their timing is good. They go over and above their duties which I find very helpful. They are friendly and caring, and I am very happy with the carers allocated to me.

Reply from Sandra, Manager at Vine Living

We appreciate you taking the time to leave such a wonderful review of our services. We are thrilled to hear that you are receiving excellent care and that our team is going above and beyond your expectations. Our team is dedicated to providing compassionate care to each and every one of our clients and it is gratifying to hear that we have succeeded in providing you with the level of service you deserve. We take pride in the work that we do and we are happy that we have been able to make a positive impact on your life.
Thank you for choosing us as your care provider, and we look forward to continuing to provide you with the highest quality of care.
Warm regards, Vine Living Manager.


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Current Review Score: 9.4 (9.367)

Overview of Review Score

The Review Score of 9.4 (9.367) out of 10 for Vine Living is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Vine Living is calculated as follows: ( (26 Excellents x 5) + (4 Goods x 4) ) ÷ 30 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Vine Living is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 May 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Vine Living

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Meet the Team (4)

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Sandra Mguquka

Job Title: Registered Manager

Joined: 2021

Sandra joined Vine Living at its inception to be the charge of providing high-quality homecare services that support the rights of our clients to live the lives they choose as far as they are able in the comfort of their homes. She began working life as a Registered Nurse, before becoming deputy and then manager of a range of services that includes learning disability, elderly care and nursing home services. This has included operational management and leadership roles in service improvement and quality assurance. Sandra has experience efficiently managing the day-to-day running of the business, allocation of resources and monitoring performance to deliver high-quality homecare to clients.


She manages all aspects of the staff team and provides sound leadership to ensure staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely.


Tom

Tom Daley

Job Title: Head of Care

Joined: 2023

Tom Daley, our Head of Care at Vine Living, is a seasoned professional who brings a wealth of experience and a unique perspective to the world of healthcare. Joining us in April 2023, Tom transitioned from his role as a Supported Living Locality Team Leader at Brandon Trust, where he had already proven himself as a dedicated and capable leader.


Tom's journey in healthcare began as a carer, marking a significant shift from his previous career in Sales and Marketing at Carpet Right. His decision to move into the healthcare sector was driven by a genuine passion for making a positive impact on people's lives. This commitment to compassionate care, combined with his background in sales, has shaped Tom's approach to leadership – a perfect blend of empathy and strategic thinking.


Throughout his career, Tom's dedication and well-balanced approach have been instrumental in his meteoric rise within the field. His early experiences as a carer provided him with a deep understanding of the intricacies of providing quality care, while his background in sales and marketing equipped him with the skills to enhance the overall efficiency and effectiveness of our care services.


At Vine Living, Tom plays a pivotal role in shaping our care strategies and ensuring that each individual receives personalized and compassionate attention. His leadership style reflects a commitment to fostering a positive and collaborative work environment, where the well-being of both our clients and our care team is at the forefront.


With Tom at the helm of our care division, we are confident in delivering the highest standards of care that align with Vine Living's commitment to enriching lives and creating a supportive community. His journey from a dedicated carer to Head of Care is a testament to his passion for making a meaningful difference in the lives of those we serve.


Kim

Kim Hillier

Job Title: Care Coordinator

Joined: 2022

With over 7 years of experience working in the domiciliary care industry, Kim oversees the coordination of care hours for our busy domiciliary service.


She is sorely responsible for ensuring that our staff are efficiently and effectively coordinated with our clients in the community. With an exceptionally high standard for customer service and high care quality, she leads the community care team in driving up engagement which involves speaking to both clients and staff to ensure that the care being delivered by Vine Living matches the expectations of the client. Kim also has the important role of liaising with other professionals involved in the client's care.


Terence

Terence Kavuru

Job Title: Director

Joined: 2017

With over 5 years of experience managing in the healthcare industry, Terence’s expertise has led to him directing one of Oxfordshire's number one supported living care temporary staffing agencies. Ever hands-on, he has helped our clients directly when it comes to making the very most of their needs.


Coming from a background in the engineering industry, and with a real drive to help the organisation grow and flourish, he has been instrumental in implementing smooth back-office operations, systems and processes. He is a distinguished business manager whose focus is client and staff needs.


Frequently Asked Questions about Vine Living

What Type of Services does Vine Living offer?

Vine Living offers Home Care.

How many Carers does Vine Living employ?

Vine Living employs 21 carers.