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Caring Connections Wigan has a Review Score of 8.0 (8.000) out of 10, based on 4 reviews in the last 2 years. Over all time Caring Connections Wigan has 7 reviews.
Review from Pamela R (Wife of Client) published on 4 November 2024
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M W (Daughter of Client) published on 30 May 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A W (Daughter-in-law of Client) published on 10 May 2024
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Malcolm C (Husband of Client) published on 25 March 2024
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Overall Experience
1.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sidney G (Husband of Client) published on 28 July 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from G T (Daughter of Client) published on 19 May 2022
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Paul Growney, CEO at Caring Connections Wigan
Hi, I am so sorry for the above issues however I need to address them on our behalf. In regards to the 24hr no care, one of carers did attend on both occasions however nobody was in the property at the time and there was no key safe nor any answer from next of kin contacted. This was taken from our carer reports and documented on systems. I am aware on Easter weekend there was an issue with call times being close and all of these issues were rectified by the office, this being due to high levels of staff sickness at the time. We have not had any report of the phone issues however as you have now raised it we will look into this, also the office and on call is always available if phones are inaccessible.
I am sorry again for your experience however I must say all the issues have been addressed by the team. Your father's care is our utmost priority and any issues will also be rectified on the day where possible.
Staff
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Management
Treated with Dignity
Value for Money
Review from Louisa J (Mother of Client) published on 3 May 2022
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Overall Experience
1.0 out of 5
Reply from Paul Growney, CEO at Caring Connections Wigan
We are so sorry you feel this way and there have been issues regarding the service provided to your daughter. As a care charity your daughter's wellbeing is our utmost priority and I believe about some of the issues you mention such as ‘overdosing’ this was not with our organisation and is an allegation to the company who provided your daughter's care prior to April 4th.
As you know, there is an ongoing concern issue within your daughter’s call relating to an individual who has been within your daughter’s property whilst our carers attend the call. Our priority is the safety of your daughter and the safety of our carers which has been raised to yourself. We have spoken on the phone and a member of the team has also spoken with your daughter.
Our carers have a fond relationship with your daughter and want to provide the best service possible.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.0 (8.000) out of 10 for Caring Connections Wigan is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.0 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.000 for Caring Connections Wigan is calculated as follows: ( (16 Excellents x 5) + (1 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 23 Ratings = 4
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Caring Connections Wigan is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 May 2023
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