ND Care & Support Ltd Caerphilly & Newport

Suite 152, Apex House, Thomas Street, Trethomas, Caerphilly CF83 8DP
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8.0 6 Reviews
ND Care & Support Ltd Caerphilly provides care solutions to people within the local community and surrounding areas.

The branch covers the borough of Caerphilly.

The diverse workforce has been carefully recruited following rigorous compliance checks to ensure the highest standards of care.

The branch supports a wide range of service users, including the elderly, end of life patients, brain injury patients, Huntington Disease sufferers, people with physical disability, sitting services and those in need of specialist care as well as domestic help.

ND Care & Support Ltd is committed to providing the very best service possible; they work closely with the community and key stakeholders to achieve care packages which meet every single need and preference a service user may have.
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Care Provided by ND Care & Support Ltd Caerphilly & Newport

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Kerry Mountjoy (Service Lead)

Funding & Fees Guide for ND Care & Support Ltd Caerphilly & Newport

  • Prices

  • ¼ hour visit - Monday to Friday - from £8.50 / Saturday to Sunday - from £9.00


    ½ hour visit - Monday to Friday - from £18.00 / Saturday to Sunday - from £20.00


    ¾ hour visit - Monday to Friday - from £21.00 / Saturday to Sunday - from £23.00


    1 hour visit - Monday to Friday - from £22.50 / Saturday to Sunday - from £24.50


    Sleep-ins (10 hours) - Monday to Friday - from £170.00 / Saturday to Sunday - from £175.00


    Complex Care* / out of area / rural – additional costs may be added. This will be discussed during the consultation.


    *Complex Care includes but is not exclusive to: PEG, bowel and bladder care, catheter care, epinephrine autoinjector (EpiPen) administration and
    Stoma Care.

  • Additional information:


    Waking Night services are also available, please contact us for more details.


    Bank Holiday Rates are charged at time and a half except for Christmas and New Year that is charged at double rate.


    Any travel costs will be discussed during the consultation.


    Any calls cancelled with less than 48 hours’ notice will still be charged at the full rate.


    A price list can be provided on request

ND Care & Support Ltd Caerphilly & Newport Reviews (6)

8.0

ND Care & Support Ltd Caerphilly & Newport has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time ND Care & Support Ltd Caerphilly & Newport has 6 reviews.

Overall Experience

  • 5
  • 1
  • 0
  • 0
  • 0

Date Published

6
0
1
1
5

Review from Allan T (Grandson of Client) published on 27 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided is to a really ought standard. My nan enjoys seeing the care staff and has built up trust and confidence in them. If there is ever an issue it has been resolved quickly and I feel part of the care ND provide.

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Treated with Dignity

Value for Money

Review from L H (Friend of Client) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a friend of somebody who has been under this company’s care, I cannot be more grateful for the quality of care I have witnessed from these carers. It has been an immense struggle watching somebody so dear to my heart deteriorate over the recent months; however, knowing that they are under the care
of such a passionate and thoughtful team allows for peace of mind. I am grateful for the way this team has ensured my friend has the best possible quality of life in her darkest moments, I could not sing their praises enough.

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Review from C C (Friend of Client) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent experience from ND Care & Support. Compassionate staff. Always there if we need them.
The Field Care Supervisor and Service Lead are an absolute pleasure to deal with.
Thanks all for the support you have given me.
Wouldn’t use anyone else.

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Treated with Dignity

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Review from D W (Father of Client) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Good service, staff are friendly and on time one member of staff uses his phone a lot. It would be much better service when staff are trained in blended diet for my son because at the moment I have to come back to feed him.

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Review from J R (Client) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My only real complaint about the service is the erratic timing of some of my calls. Carers are excellent but I would like to be kept informed of any changes as an elderly creature of habit this is very important to me.

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Review from Holly T (Daughter of Client) published on 8 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

ND Care & Support are currently caring for my mum who lives in Caerphilly. I cannot fault them. My mother looks forward to them coming every day. They are so caring as if they were caring for a member of their own family. I cannot thank them enough for what they are doing.

Reply from Kerry Mountjoy, Service lead at ND Care & Support Ltd Caerphilly & Newport

Thank you for your kind words. I will pass this message on to the carers who support your mother.


Staff

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Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for ND Care & Support Ltd Caerphilly & Newport is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for ND Care & Support Ltd Caerphilly & Newport is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for ND Care & Support Ltd Caerphilly & Newport is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for ND Care & Support Ltd Caerphilly & Newport

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Meet the Team (5)

Kerry

Kerry Mountjoy

Job Title: Service Lead

Joined: 2021

Kerry is our Service Lead for our Caerphilly Services.

Kerry has worked in the care industry for 19 years in a number of settings including home care for adults and children and supported living, in positions ranging from team leader to Area Manager. Kerry prides herself on ensuring we are delivering a high standard, quality service to suit your individual needs. Working with a robust team around her, Kerry is looking to expand the Service we provide in Gwent & Merthyr area

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Laura

Laura Granger

Job Title: Care Coordinator Newport

Joined: 2019

I’m the Co-Ordinator for our Newport service. I started with ND care and support back in 2019 as a care worker. I progressed to a Field Care Supervisor in 2020 working mainly in the community. I really enjoyed this role as it allowed me to meet individuals with a multitude of needs unique to them. This provided me with a holistic view which enabled me to create person-centred care plans. I am now the Care Co-Ordinator for Newport and I’m looking forward to growing this service with a strong team of carers with me.

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Gemma

Gemma Lewis

Job Title: Field Care Supervisor

Joined: 2024

Hi, I’ve come into my new role as a field care supervisor after 19 years of working within the mental health sector and with children who have complex needs. I have worked in community housing right up to working in secure units, I have also worked within the community doing domiciliary care and providing respite for children. I hold my QCF level 3 in health and social care.

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Elen

Elen Searle

Job Title: Business Development Manager

Joined: 2023

I’m Elen Searle and I’m the Business Development & Recruitment Manager for ND Care & Support.

I first worked for New Directions over 20 years ago! I joined as a Bilingual administrator for the Education department, before being asked to support the set-up of the Social Care department. Seeing the different care roles on offer seriously piqued my interest in working in the sector. With no previous experience, I got my first care job as a Support Worker working with Adults with learning disabilities and challenging behaviour in a Supported Living setting. I loved this job and the people I was supporting and decided to self-fund an evening college course, achieving my Diploma in Care & Welfare Studies a year later. I also completed my NVQ level 2 in Care. Wanting to experience a different role, I then worked for Cardiff County Council Day Services, supporting Adults with learning and/or physical disabilities to complete community activities. I predominantly worked with a young man who was blind as we both spoke Welsh. My last full-time role providing care was as a Shift Leader at a college for children and young adults with Autism supporting them in both educational and residential settings.

I then returned to New Directions, working for the Pharmacy department in a sales role, a complete career change! I continued doing a regular community support shift one evening a week, supporting a young man with autism and continued this for a few years as I enjoyed the role so much.
Having run the Pharmacy locum business at New Directions for eight years and completing my ILM level 5 in Leadership and Management during this time, I left the company to seek a new opportunity and challenge. I worked with a new business which presented lots of new challenges, but I was made redundant after a year.

This presented me with an opportunity to return to the company and work for ND Care & Support as a Business Development Manager, promoting their Private Care Services. Since returning in May 2023, I now also manage the Recruitment team. I absolutely love the variation of my role, and most importantly, while I’m not providing care directly, I get a huge amount of satisfaction from knowing that my role contributes to ensuring that people receive the care they require through the staff we provide. This makes me enjoy my job even more!

Personally, I love watching sports, running, and socialising! Rugby is my number one sport, followed closely by Formula 1, cricket and any other sport Wales are playing! I love going out with friends, spending time with family, and going on holiday or exploring our beautiful countryside.

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Carlie

Carlie Abbott

Job Title: Recruitment Resourcer

Joined: 2024

I became a domiciliary carer when I was 19 years old, and from then I worked as a support worker for almost 10 years, I then progressed to admin assistant and then to a recruitment consultant.

The best part of my job is seeing all the successful candidates start their journey in care and becoming amazing care and support workers.

When I am not working, I enjoy working out at the gym, keeping fit and healthy. I also like to make wax melts in my spare time.

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Frequently Asked Questions about ND Care & Support Ltd Caerphilly & Newport

What Type of Services does ND Care & Support Ltd Caerphilly & Newport offer?

ND Care & Support Ltd Caerphilly & Newport offers Home Care.

How many Carers does ND Care & Support Ltd Caerphilly & Newport employ?

ND Care & Support Ltd Caerphilly & Newport employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact ND Care & Support Ltd Caerphilly & Newport to verify any information. View our terms and conditions. ND Care & Support Ltd Caerphilly & Newport has a Platinum Service – more info.