Helpful Hearts

Suite 27, Innovation way, Stoke-on-Trent ST6 4BF
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9.9 13 Reviews
  • Helpful Hearts, Stoke-on-Trent
Helpful Hearts Limited is a Regulated Service based in Stoke on Trent. It was was formed by two Mental Health Nurses with 20 years of experience between them.

The core values of the agency are to empower clients and ensure that they maintain their independence and stay in their own homes.

The agency’s highly trained team ensure clients are treated with respect, empathy, dignity and compassion. Each client is empowered, valued, treated in a non-discriminatory way and put at the centre of everything the team do.

Helpful Hearts offers personal care, live in, palliative care, sit in, respite care, companionship services, sleep in and waking nights.

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Care Provided by Helpful Hearts

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Helpful Hearts Ltd
  • Person in charge
  • Monica Dokwani (Manager)

Funding & Fees Guide for Helpful Hearts

  • Prices

  • Call per hour £23.00
    call 30 minutes £19
    call 45 minutes £20
    sit in £21
    overnight care call £24.50

Helpful Hearts Reviews (13)

9.9

Helpful Hearts has a Review Score of 9.9 (9.870) out of 10, based on 13 reviews in the last 2 years. Over all time Helpful Hearts has 13 reviews.

Overall Experience

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Review from V H (Daughter-in-law of Client) published on 5 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful hearts have been caring for my mother in law for about 18 months. Due to their care, 4 times a day, she has been able to stay in her own home.
All the staff are pleasant and have an excellent attitude. They are proactive, informing the family, if they have any concerns.

Reply from Monica Dokwani, Homecare Manager at Helpful Hearts

Thank you for your positive compliment, we always want to do the best for our clients and their families.


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Review from D B (Son of Client) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers look after my mum fantastically look after her and do all what she wants then to do she is now 98 but still very alert so knows if something is not right she loves all the girls that come and look after her the company is very caring in their support of her needs and do take the pressure
off me quite a bit

Reply from Monica Dokwani, Homecare Manager at Helpful Hearts

We always strive to give the best. Our clients and their families mean a lot to us. Thank you.


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Review from M S (Daughter of Client) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic carers, always on time, has built a rapport with my mum, very professional, helps out in an emergency care. And my mum misses them when they are not here. They don't just do the caring, they go that extra mile, maintains my mums bedroom and bathroom, folds and puts my mums clothes away and
the list goes on. I have used many care agencies but Helpful Hearts is the best.

Reply from Monica Dokwani, Homecare Manager at Helpful Hearts

Thank you for your nice compliment, we are open to any suggestions so as to improve our services.


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Review from D O (Friend of Client) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the girls enough for all the care they give to my friend and how helpful they have been over the last couple of months when my husband was in hospital, giving her meals. I left while I nipped up to see him and they asked how he was. They all deserve a gold star and a pat on the back and
a big thank you for such good care 100/100 from me I would recommend you all to everyone

Reply from Monica Dokwani, Homecare Manager at Helpful Hearts

Thank you for valuing us, our clients and their families mean a lot to us.


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Review from I E (Mother of Client) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So far my daughter has enjoyed her weekend out with the carers and I have been getting respite at the weekends she's out. The carers are very nice and always sends me pictures of my daughter having fun at the parks. Keep up the good work.

Reply from Monica Dokwani, Homecare Manager at Helpful Hearts

Thank you for your appreciation we continue to work hard to improve our services to you.


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Review from R F (Wife of Client) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always punctual and let us know if there are any delays.
Put my husband at ease and brighten his day.
The staff have a laugh with him which he enjoys.
They look after his needs and always leave him clean and comfortable.

Reply from Monica Dokwani, Homecare Manager at Helpful Hearts

Thank you for your appreciation, we always aim to provide high quality care to our clients.


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Review from G B (Client) assisted by family/friend published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that I am getting from the Helpful Hearts is fantastic. The girls are very good and caring and cannot thank them enough.

Reply from Monica Dokwani, Homecare Manager at Helpful Hearts

We appreciate your positive feedback and we will always continue to work hard to ensure high-quality care.


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Review from Michelle S (Daughter of Client) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care company. The carers are so caring and understanding and did an amazing job caring for my wonderful mum. Only wish we had this company a long time ago as we only had them for a short time, as Mum passed away. One lady especially is a wonderful carer and couldn't do enough to help my mum,
what a brilliant team you are. Thank you for everything that you did, much appreciated.

Reply from Monica Dokwani, Homecare Manager at Helpful Hearts

Thank you for trusting us with your mum. We really appreciate your positive feedback.


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Review from K J (Daughter of Client) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had Helpful Hearts in caring for my mum since October 4 times a day. So happy, pleased, and appreciative of all they do for Mum. Keep her clean, and give her a good wash. They are friendly when they talk to Mum and me when I see them. Good with communication, writing notes, etc. On time and makes Mum
meals and gives her medication. They clean the toilet, wash the dishes, and keep Mum's house clean. Leave time to talk to Mum to reassure her. Be good for Mum now to arrange a day centre now lighter.

Reply from Monica Dokwani, Homecare Manager at Helpful Hearts

Thank you very much for appreciating us. We always aim to provide high-quality care. We are open to any criticism as we take that opportunity to learn. Thank you.


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Review from B B (Daughter of Client) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Positive experience, attentive carers, service have been able to adjust care to Mum's needs as much as they are able to. Carers do arrive on time the majority of the time. If they are running late, they will keep you informed. Easy to contact the provider if any concerns.

Reply from Monica Dokwani, Homecare Manager at Helpful Hearts

Thank you very much for the positive feedback, Helpful Hearts always aims to provide high-quality care to our clients. Our doors are always open for criticism so we can learn from this criticism. Thank you.


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Review from Victoria B (Daughter of Client) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The warmth and caring attitudes of the staff towards my dad have been wonderful. Smiling and considerate.
They are excellent at listening to their needs and preferences. They go above the level of service expectations.
They have given me confidence and more importantly, they ensure my dad's safety.
I
truly value our connection to this company.

Reply from Monica Dokwani, Homecare Manager at Helpful Hearts

Thank you for this positive feedback. Helpful Hearts is so grateful and will continue doing our best to provide care in our client's homes.


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Review from S M (Daughter of Client) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found Helpful Hearts to be very friendly, reliable and punctual they are very attentive to the client and respect their wishes at all times.

Reply from Monica Dokwani, Homecare Manager at Helpful Hearts

Thank you so much for this compliment. It's nice to make a difference in someone's life. We always strive to provide high quality of care at all times. Our ears are always open to any suggestions and improvements to the service.


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Review from J H (Relative of Client) published on 19 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall service provided by Helpful Hearts is very good. The staff always keep to their appointment time which is an added bonus. Treated with respect and dignity during each visit, staff are attentive and listen to requirements.

Reply from Monica Dokwani, Homecare Manager at Helpful Hearts

Thank you very much for this compliment. It's you who make Helpful Hearts great. We value all our clients and are always open to any responses and suggestions.


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Current Review Score: 9.9 (9.870)

Overview of Review Score

The Review Score of 9.9 (9.870) out of 10 for Helpful Hearts is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for Helpful Hearts is calculated as follows: ( (68 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 77 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helpful Hearts is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Peter

Peter Ndowa

Job Title: Nominated Individual

Joined: 2021

A highly motivated professional with twelve years of experience working as a health care assistant and three years as a Registered Mental Health Nurse. I have a background in Adult, Children and Families Social Work. Experience in different settings like forensics, acute wards, PICU, community, learning disability, dementia, managing adolescence, substance misuse, children with challenging behaviours and domiciliary care.


Throughout the years, I have developed an interest and passion for Social Care and working with vulnerable adults, children and families.


Education:
University of Staffordshire - Bachelor of Science (Hons) Mental Health (2018)


University of Staffordshire - Bachelor of Arts Social Studies (2010)
University of KEELE - Master of Arts Social Work (2006)
Staffordshire University - Bachelor of Arts Social Work (1991)
University of Staffordshire - Mindfulness Cognitive Therapy
Behavioural Family Therapy
Cognitive Behavioural Therapy (2018)
University of Zimbabwe   Master of Arts Educational Foundations (2001)
University of Zimbabwe   Bachelor of Arts General (1991)
The University of Zimbabwe    Postgraduate Certificate in Education (1999)
Work Experience:
Harplands Hospital
Scotia Heights Care Home
Cygnet Rehabilitation
Derby Royal Hospital
St Georges Hospital Stafford
Exemplar Care
Furness General Hospital -Mental Health Nurse (2018-2015)


Medacs Healthcare: NHS BANK
Voyage Care Limited
Highfield Court Care Home
Health Care Assistant (2003-2015)


Chipindura High Zimbabwe   Senior Teacher (1991-2003)


Frequently Asked Questions about Helpful Hearts

What Type of Services does Helpful Hearts offer?

Helpful Hearts offers Home Care.

How many Carers does Helpful Hearts employ?

Helpful Hearts employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helpful Hearts to verify any information. View our terms and conditions. Helpful Hearts has an Enhanced Service – more info.