Azelea Care Solutions

9 Bedford Square, Houghton Regis, Dunstable LU5 5ES
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9.3 5 Reviews
  • Azelea Care Solutions, Dunstable
Azelea Care Solutions was founded by health and social care professionals with a history of managing in other settings and a family business. Azelea Care Solutions is aware of the challenges that the people they support and their families face, and they strive to offer honest, user-friendly care. They take great pride in their carers and staff.

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Care Provided by Azelea Care Solutions

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Nursing Care (on a contracted hours basis)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Azelea Care Solutions Ltd
  • Person in charge
  • Mercy Kundishora (Manager)

Funding & Fees Guide for Azelea Care Solutions

  • Prices

  • £21.75/hour

Azelea Care Solutions Reviews (5)

9.3

Azelea Care Solutions has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time Azelea Care Solutions has 5 reviews.

Overall Experience

  • 5
  • 0
  • 0
  • 0
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Date Published

5
2
4
4
1

Review from Karen E (Sister of Client) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Azelea Care Solutions supported my brother for the last 12 months of his life after suffering a stroke, he received excellent care throughout. I would especially like to commend the care manager, always keeping me updated on any changes, she would step in at short notice to provide care. She is completely
devoted and compassionate in her role and has a good team. Thank you all for the support and care you gave my brother. I would highly recommend Azelea Care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sarah M (Daughter of Client) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father was overwhelmed by the kindness and level of care received from Azelea Care. Nothing was a problem and I was kept up to date with any concerns.
I would not hesitate to recommend them.
A huge thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J G (Daughter of Client) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have employed the manager and her team for the last 2 years. They offer a first-class service which my mother and I have very much appreciated. They are reliable, friendly, conscientious and very good timekeepers. I wouldn't want any other care service involved in her personal care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R H (Client) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely helpful, supportive and empathetic. Person-centered care. Staff are personable, friendly and caring. All needs are taken into account. Could not ask for more, they go above and beyond and have taken the time to listen.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Deborah H (Daughter of Client) published on 14 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On release from hospital our 88 year old mum who has alzheimers/dementia needed daily care. After several months of using another provider we could not believe our good luck in finding Azelea care solutions. They genuinely care about our mum. Her needs and wellbeing are forefront of everything. Mum
has almost zero mobility and on occasions nasty mood swings due to the dementia but despite difficult times the carers are always very patient and understanding. They treat her with dignity and always endeavour to make her smile and laugh when she is feeling miserable. They take time to sit and talk with her and never rush her even when things are taking longer than they should. The carers work with us on all levels to meet mums needs and communication is good. They are always alert to mum's medication and keep us informed when items need replacing. As a family we feel mum is very safe in their hands. They are truly professional at every level and I cannot highly recommend them enough.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Azelea Care Solutions is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Azelea Care Solutions is calculated as follows: ( (23 Excellents x 5) ) ÷ 23 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Azelea Care Solutions is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

No image found

Mercy Kundishora

Job Title: Manager

Frequently Asked Questions about Azelea Care Solutions

What Type of Services does Azelea Care Solutions offer?

Azelea Care Solutions offers Home Care & Nursing Care.

How many Carers does Azelea Care Solutions employ?

Azelea Care Solutions employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Azelea Care Solutions to verify any information. View our terms and conditions. Azelea Care Solutions has a Platinum Service – more info.