Croft Healthcare Ltd

Southgate Business Centre, 32 Gillygate, Pontefract WF8 1PQ
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9.8 15 Reviews
  • Croft Healthcare Ltd, Pontefract
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Care Provided by Croft Healthcare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Croft Healthcare Ltd
  • Person in charge
  • Tari Manyewe (Manager)

Funding & Fees Guide for Croft Healthcare Ltd

  • Prices

  • £25.93 - £27.89 per hour

  • Fees are charged based on care requirements which are ascertained at the time of initial assessment. Fee charges for complex care packages are not included within the fee bracket given above.
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Croft Healthcare Ltd Reviews (15)

9.8

Croft Healthcare Ltd has a Review Score of 9.8 (9.754) out of 10, based on 11 reviews in the last 2 years. Over all time Croft Healthcare Ltd has 15 reviews.

Overall Experience

  • 13
  • 2
  • 0
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  • 0

Date Published

15
5
5
11
4

Review from Amanda D (Mother of Client) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son loves his Friday afternoons with the girls. He always looks forward to going out and always happy when he comes home, thank you.

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Review from L K (Client) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

WOW! what can we both say! Well we have learning difficulties and struggle day to day with daily living and accessing the community but ever since having support from Croft Healthcare. We have a lovely amazing support worker that has helped us access the community and has helped us with cooking new
meals and giving us that helping hand learning new things. I recommend Croft Healthcare to anybody in need of help, you won't be disappointed. Keep the good work up.

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Review from S O (Mother of Client) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the management and support staff to be very professional, friendly, supportive and understanding.
Our son is enjoying his time with the support staff in our home environment and we hope this can continue to build to access the outside world when the time is ready.
He has fun and the
staff remain on his level with good understanding.
The staff are lovely and very approachable, making our whole family feel at ease in the knowledge our son is gaining confidence, albeit slow progress.
Thank you Croft Healthcare.

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Review from Claire F (Daughter of Client) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

These ladies and gentleman cared for my dad before he passed away recently, for nearly 2 years and they were always reliable and friendly. I would highly recommend them to anyone needing carers. Nothing was too much trouble and they were very professional at all times.

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Review from N H (Mother of Client) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have 2 male carers for our son. They provide a really good standard of care to our child. They treat him with respect and dignity. He feels very comfortable with them both and they have helped him build confidence working with strangers. We now class them as a good part of our household. Both men
have been respectable, reliable and very polite and friendly. I have no problems at all, I trust these carers with our child completely. They always have him clean and tidy and set up for the day. This has helped me immensely and I'm so grateful for this service.

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Review from J S (Client) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall experience, all four ladies I have visiting me are good, very pleased and I hope we have become friends.

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Review from D M (Client) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had good carers, they do all the jobs at hand. They keep forgetting to remind me to take my meds, I've asked my carer to make me a bowel drink, still went out with no drink. For two days, no bed was made when at first there was a choice to make it. They are one of the best companies I have had
in such a long time.

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Review from J H (Daughter of Client) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dad has received is excellent, all the carers are so helpful and friendly. They are so willing to help and have made my life so much easier as I have peace of mind knowing Dad is well cared for.

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Review from Joan M (Client) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are the best that have been provided in the last 10 years+ and I enjoy the care and professional way they undertake their duties. They are very friendly and I consider them friends as well as carers. The manager in charge sometimes calls at my bungalow to personally check on how I am getting
along with the carers that I also appreciate. The service provided is excellent and I hope it continues without any change to its detriment.

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Review from John C (Husband of Client) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout the month of May, most of the daily visits were made by the same carer. This I find most useful as it allows for bonding and a respectful, mutual relationship to develop. This, in turn, allows the carer to sympathise with her client and a better understanding of her needs. The environmental
health element of the carer's visits is carried out with quick, thorough efficiency and everything is either disposed of or left tidily to be stored away. The washing machine is kept very busy!

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Review from Susan C (Daughter-in-law of Client) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law from day one has had great care from Croft Healthcare. This is our first experience of having carers involved and over the past 12 months, they have provided excellent care for her. The carers come four times per day and nothing seems to be too much trouble for them. I would highly
recommend Croft Healthcare to anyone in need of carers.

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Review from John k (Son of Client) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Well pleased with the care shown to my elderly mother, carers visit twice daily and see to her in a professional, caring way. A big thank you from the family for all you do for Mum. A caring, professional manner, kindness and consideration to Mum, treated with respect and in a dignified manner.

Reply from Tari Manyewe, Business Development Manager at Croft Healthcare Ltd

We really appreciate your review, thank you for that.


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Review from Gary C (Son of Client) published on 13 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is disabled and cannot get around her home or complete daily chores without help. My dad was her main carer and did everything for her but when he suddenly passed earlier this year we were worried what would happen to Mum's care. We wanted to keep her in her own home and live as independently
as possible. We needn't have worried though as Croft Healthcare has been wonderful in looking after Mum's needs. Nothing is too much trouble for her carers who visit her four times a day. They are so friendly and keep us up to date with anything we need to know about Mum's care. They ensure she has meals and takes her medication and even do washing for her if there is any to be done when we aren't there. They are really professional and so helpful in tending to Mum's needs. I would not hesitate in recommending Croft Healthcare to anyone who is in need of their services to help them live an independent life in their own home.

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Review from Louise N (Daughter of Client) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was fast-tracked for end-of-life care and we were, understandably, worried about a change in carers at such a late stage. We need not have worried, as the carers, who cared for my dad in the final week of his life, were fabulous. They were kind, patient, caring and very gentle with my dad.

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Review from P T (Client) published on 3 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After spending time in a hospice I wished to return home, although I needed assistance with day to day living. My carer has helped me keep as much of my independence as possible, whilst helping me with activities that I can no longer do on my own.

Reply from Tari Manyewe, Business Development Manager at Croft Healthcare Ltd

Thank you for your kind review PT, we really appreciate it.


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Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for Croft Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.754 for Croft Healthcare Ltd is calculated as follows: ( (52 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 65 Ratings = 4.754

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Croft Healthcare Ltd is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 May 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Croft Healthcare Ltd

What Type of Services does Croft Healthcare Ltd offer?

Croft Healthcare Ltd offers Home Care.

How many Carers does Croft Healthcare Ltd employ?

Croft Healthcare Ltd employs 26 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Croft Healthcare Ltd to verify any information. View our terms and conditions. Croft Healthcare Ltd has a Basic Service – more info.