Richmoe Healthcare

26 Sentinel House, Ancells Business Park, Harvest Crescent, Fleet GU51 2UZ
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8.5 6 Reviews
  • Richmoe Healthcare, Fleet
Richmoe Healthcare is a CQC regulated nurse-led homecare agency that provides essential support to individuals within the comfort of their own homes.

Services include personal care, medication management, light housekeeping and companionship.

Richmoe Healthcare also specialises in providing complex care services. This is support tailored for individuals with intricate medical needs or chronic conditions.

The team of skilled nurses and carers provide advanced medical care, administer specialised treatments and assist with activities of daily living.

Their aim is to enhance quality of life, promote independence and meet the unique needs of each individual in a personalised and compassionate manner.

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Care Provided by Richmoe Healthcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Richmoe Ltd
  • Person in charge
  • Moleen Ndongwe (Manager)

Funding & Fees Guide for Richmoe Healthcare

  • Prices

  • £27.50 per hour for home- care
    £47.50 per hour for nurses care
    £1,350.00 for Live in care

  • This fee may vary depending on level of care required.

Richmoe Healthcare Reviews (6)

8.5

Richmoe Healthcare has a Review Score of 8.5 (8.529) out of 10, based on 6 reviews in the last 2 years. Over all time Richmoe Healthcare has 6 reviews.

Overall Experience

  • 3
  • 2
  • 0
  • 0
  • 1

Date Published

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Review from A C (Daughter of Client) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

If you want a care agency that has a 'person centered approach' knows anything about catheter care, dementia, hygiene, food preparation, accessibility to care plan's, great communication skills, keeping the service user safe and secure in their own home, then Richmoe Healthcare agency is not the company
you want to have near your loved ones. Keep clear!

Reply from Moleen Ndongwe, Registered Manager at Richmoe Healthcare

Thank you for your feedback. We are sorry to hear that you were dissatisfied with the care provided by Richmoe Healthcare. Please be assured that we did everything possible to meet your expectations and ensure your family member's well-being. This included involving the District Nurses' Matron to assist with creating a catheter care plan and assigning only senior carers to your loved one's care. All our staff are trained in dementia care and hold Care Certificates, which include training in food preparation, hygiene, and other essential areas. Our manager was highly responsive to your concerns and worked diligently alongside other health professionals to ensure your family member remained safe and secure in their own home. Despite these efforts, we understand that you were ultimately dissatisfied. We sincerely wish you and your family all the best moving forward. Should you wish to discuss your concerns further, please don't hesitate to contact us directly.


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Review from Sandra C (Client) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the first time I needed carers. The manager and staff were all very professional in their manner. The carers were respectful towards me, maintained my dignity, and took care of me in a friendly and empathic way. I have poor balance but always feel in safe hands, especially when getting in/out
of the shower.
I would be confidently recommending Richmoe.

Reply from Moleen Ndongwe, Registered Manager at Richmoe Healthcare

Thank you so much, for your kind words! We're delighted to hear that you felt respected, safe, and well cared for by our team. Ensuring our clients' dignity, comfort, and safety is at the heart of what we do, and it's wonderful to know you felt that dedication. Your recommendation means a lot to us. We wish you all the best. And we're here to support you whenever you need.


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Review from Karen P (Client) published on 8 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have a carer in the morning to make breakfast. I do not think this service is needed anymore as carers are usually in for max 10 minutes, and I can now do things for myself. Also, I have to pay so it's not financially worth the money charged. My main carer is absolutely fantastic.

Reply from Moleen Ndongwe, Registered Manager at Richmoe Healthcare

Thank you Karen for your feedback regarding the morning carer service. We are pleased to hear that you feel more independent and no longer require assistance with breakfast. It is always encouraging to see our clients regain their ability to manage daily tasks on their own. Given that the morning carer service is no longer necessary and considering the associated costs, we have proceeded to adjust your care plan accordingly, to ensure that you are only receiving the services that are beneficial and necessary for your well-being. We also greatly appreciate your kind words about your main carer. We have passed on your compliments, as it is always wonderful to hear that our carers are making a positive impact. Please feel free to reach out if you have any further questions or need assistance with adjusting your care plan.


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Review from A P (Daughter-in-law of Client) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Although there have been problems, these were addressed swiftly and communications have been easy via text with the manager. The app means I am informed after each visit of care administered and any problems are highlighted. Four visits a day and now a regular five carers, who are efficient and caring.

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Review from L F (Daughter of Client) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Richmoe Healthcare team has been a great support to my father's medical needs. They are very attentive, reliable and always at hand to help. They are a great asset to have as a support system for the family as a whole as having them provide care means the rest of the family can also continue to
focus on other life tasks to support each other. Very understanding of different needs and requirements and can adapt their care programme to suit the family lifestyle. They are also easy to communicate with and their managers, nurses and carers are very friendly and accessible so you know your family is in safe hands.

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Review from Patrick S (Client) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided has always been very good and the staff very friendly. I feel very well looked after. They’ve even gone above and beyond what I would normally expect and came at short notice when I had a dressing that fell off and needed to be replaced. Would definitely recommend them.

Reply from Moleen Ndongwe, Registered Manager at Richmoe Healthcare

Thank you so much for the kind words. We value your trust in us and we look forward to continuing to meet your needs.


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Current Review Score: 8.5 (8.529)

Overview of Review Score

The Review Score of 8.5 (8.529) out of 10 for Richmoe Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.029 for Richmoe Healthcare is calculated as follows: ( (21 Excellents x 5) + (5 Goods x 4) + (2 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 35 Ratings = 4.029

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Richmoe Healthcare is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Moleen

Moleen Ndongwe

Job Title: Registered Manager

Joined: 2000

Moleen is a Registered Nurse with over 23 years experience.


She has worked in various healthcare settings such as hospitals, local governments, rehabilitation centres, care homes and the community at large as a district nurse.
She thus has a solid understanding of healthcare practices and regulations and she ensures that care is delivered according to established standards and guidelines.


Moleen has strong leadership skills for guiding and motivating her homecare team, fostering a positive work environment and ensuring the delivery of high-quality care.


She has a great ability to identify issues that may affect her clients, analyse the situations, and implement effective solutions for the best outcomes.


Frequently Asked Questions about Richmoe Healthcare

What Type of Services does Richmoe Healthcare offer?

Richmoe Healthcare offers Home Care.

How many Carers does Richmoe Healthcare employ?

Richmoe Healthcare employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Richmoe Healthcare to verify any information. View our terms and conditions. Richmoe Healthcare has an Enhanced Service – more info.