Butterfly Days

Unit 3 Dunne House, Colville Road Works, Colville Road, Lowestoft NR33 9QS
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8.1 2 Reviews
  • Butterfly Days, Lowestoft
Butterfly Days Ltd was registered over five years ago providing Consultancy Support to the care sector. In February 2022 the company gained accreditation with the Care Quality Commission (CQC) and at its first CQC inspection it was rated 'GOOD' (August 2024). The owner has over 40 years of business experience.

Services offer support in Health and Social Care, especially Home Care. Services include:

Personal Care
Medication Support
Reablement
Waking Nights
Live-In Care Support
Palliative Care
End of Life Support and Care
Cleaning
Laundry and Ironing
Shopping service
Meal preparation and serving
Companionship for the vulnerable while family members are not at home.
Vocational Qualifications in Health and Social Care

The team provides a professional quality service as agreed at the assessment meeting to meet the needs and support of the individual, these duties are performed at a time that suits the individual. All healthcare assistants are highly trained, well-skilled, friendly, and professional, to support and assist in washing, dressing, meal and drink support, domestic support, companionship, shopping. All staff are trained to meet with the Caring for Better Outcomes requirements in reablement, this is a short-term care service that helps people regain their independence and skills so they can live at home All employees continue to follow CQC Regulations on COVID-19 regulations. All care assistants complete COVID-19 training, together with all required Mandatory Training, plus specific training covering Peg Fee, Oxygen Support, stoma support, to name just three areas that can dramatically affect an individual's daily life. Furthermore, all employees are required to complete an Enhanced DBS, which together with the service information available will give peace of mind to customers.

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Care Provided by Butterfly Days

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Butterfly Days Ltd
  • Person in charge
  • Hilary Watts (Registered Manager)
  • Admission Criteria
    • We provide care at home.

Funding & Fees Guide for Butterfly Days

  • Prices

  • Day Visits - pending needs our guide price is £25.00 per hour
    Waking Nights:
    Nine hours - guide price: £225.00
    Ten Hours - guide price: £242.00


    Live In Care start from :
    Level One Support £999.00 pw
    Level Two Support £1200.00 pw
    Level Three Support £1500.00 pw
    Complex Needs - Pending Assessment

  • Fees are paid weekly.

Butterfly Days Reviews (2)

8.1

Butterfly Days has a Review Score of 8.1 (8.083) out of 10, based on 2 reviews in the last 2 years. Over all time Butterfly Days has 2 reviews.

Overall Experience

  • 1
  • 1
  • 0
  • 0
  • 0

Date Published

2
1
1
2
0

Review from Jan H (Wife of Client) published on 1 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I chose Butterfly Days because they provide the same carer whenever possible - this was important to me for continuity of care. I was also able to choose the time of day when the carer arrived and this worked extremely well in the main.
The Registered Manager was empathetic during our assessment and
the agency was run with compassion, professionalism and with consideration for the clients needs
All the carers who looked after my husband were polite proficient, and they treated him with respect, which is very important to me.

Reply from Hilary Watts, Registered Manager/Director at Butterfly Days

Thank you so much, we will pass your comments on to the carers who attended your husband. It is good to know that he is settling into a new routine. We wish you both all the best over the coming weeks and months


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jacqui W (Niece of Client) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Butterfly Days are the best carers I have used. My auntie has had two lots and Butterfly Days are the best all their workers. Bend over backwards and nothing is too much trouble. I always recommend them to people when they are looking for carer's. My auntie is always kept clean and tidy and whenever
I pop in they are always busy working and they never know when I am going to turn up. So that says it all, love them all.

Reply from Hilary A Watts, Registered Manager/Director at Butterfly Days

Thank you for the review, I will pass this on to all of our staff.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.1 (8.083)

Overview of Review Score

The Review Score of 8.1 (8.083) out of 10 for Butterfly Days is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.583 for Butterfly Days is calculated as follows: ( (7 Excellents x 5) + (5 Goods x 4) ) ÷ 12 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Butterfly Days is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Aug 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

Hilary

Hilary Watts

Job Title: Company Owner & Registered Manager

Joined: 2016

Hilary has worked in the Health and Social Care industry for over 20 years and is the registered manager with CQC, Having built and grown several successful companies in the past, Butterfly Days Limited was born 8 years ago and continues to grow from strength to strength.


No image found

James Sandford

Job Title: Operations Manager

Joined: 2022

James started here at Butterfly Days in 2022 and is now the Operations Manager.


Frequently Asked Questions about Butterfly Days

What Type of Services does Butterfly Days offer?

Butterfly Days offers Home Care.

How many Carers does Butterfly Days employ?

Butterfly Days employs 19 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Butterfly Days to verify any information. View our terms and conditions. Butterfly Days has a Platinum Service – more info.