The Right Home Care Team Reviews (2)
The Right Home Care Team has a Review Score of 6.3 (6.250) out of 10, based on 2 reviews in the last 2 years. Over all time The Right Home Care Team has 2 reviews.
Review from Deborah B (Daughter of Client) published on 16 January 2025
Submitted via Website •
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Overall Experience
1.0 out of 5
The seven weeks we had involvement, twenty two separate staff came through the door, making it impossible to build up any continuity or relationships.
The staff had a tick box towards
Reply from Richard Allison, Head of Business at The Right Home Care Team
As a business, we don't typically respond to reviews, but we feel its important to address this one, as it does not accurately reflect our services or our dedicated team. While we aim to provide person-centred care, the volume and nature of requests in this case were unrealistic and beyond the scope of effective care. Despite our efforts, we had to withdraw services to safeguard our staff following video evidence of an incident, as their safety is our priority. Additionally, we were not given the full history of the client by the Local Authority or family prior to starting. Once concerns arose, we learned that previous providers faced similar challenges. We gave notice with sufficient time for a transition, continuing care during this period. A new agency was secured quickly, ensuring minimal disruption. We wish the family and the new agency all the best and remain committed to providing compassionate, high-quality care to all our clients.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Stephanie N (Sister of Client) published on 22 June 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
I personally did not know which way to turn at this difficult time and we, as a family, cannot
The difference in my brother's mental health since you have been caring for him is amazing. You are all fantastic carers and must be a credit to your company.
Thank you for everything you do.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 6.3 (6.250) out of 10 for The Right Home Care Team is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.3 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.250 for The Right Home Care Team is calculated as follows: ( (6 Excellents x 5) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 12 Ratings = 3.25
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for The Right Home Care Team is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.