Stennack Homecare

Office 1, Barn 1 River Barns, Old Portreath Road, Redruth TR16 4QG
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8.3 2 Reviews
  • Stennack Homecare, Redruth
Stennack Homecare Limited offers regulated homecare services to people in Redruth, Cornwall.

The trusted team of dedicated and professional carers provide reliable, compassionate care that is built around the needs and wishes of each client.

Stennack Homecare is currently rated GOOD by the CQC (inspected February 2024).

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Care Provided by Stennack Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Stennack Homecare Ltd
  • Person in charge
  • Carlee Barnes (Manager)

Funding & Fees Guide for Stennack Homecare

  • Prices

  • £26-£27.50 per hour

  • Costing can be discussed individually

Stennack Homecare Reviews (2)

8.3

Stennack Homecare has a Review Score of 8.3 (8.250) out of 10, based on 2 reviews in the last 2 years. Over all time Stennack Homecare has 2 reviews.

Overall Experience

  • 1
  • 1
  • 0
  • 0
  • 0

Date Published

2
2
2
2
0

Review from D W (Sister of Client) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff: so caring towards my sister. Patience is amazing. Nothing is a problem. Visited by a few of the team and they are all lovely. Office staff are always polite and respectful when needed to contact. Great team - definitely recommend.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A F (Client) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have carers twice a day morning and evening. I prefer the timings to remain the same i.e. 8 AM and 8 PM and usually they are. The carers will do whatever I ask them to do if I cannot do it myself e.g. take the rubbish out. They are all friendly and kind. The one thing important to me is if they are
going to be late, they should ring me to let me know. They are good listeners.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.3 (8.250)

Overview of Review Score

The Review Score of 8.3 (8.250) out of 10 for Stennack Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Stennack Homecare is calculated as follows: ( (9 Excellents x 5) + (3 Goods x 4) ) ÷ 12 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Stennack Homecare is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (6)

Carlee

Carlee Barnes

Job Title: Manager/Director

Joined: 2022

Carlee's role is to develop and lead the Care Services of Stennack Homecare, ensuring services are safe and effective and deliver the best experience.


Carlee supports managing the day-to-day operations of every department.


Carlee is working towards her Level 7 degree in Business.


Jess

Jess Riley

Job Title: Deputy Manager

Joined: 2024

Jessica supports the registered manager with the day-to-day running, ensuring standards of care are maintained undertaking care assessments of people needing care and support, as well as working closely with healthcare professionals and others helping the service to recruit and develop new care workers, supporting, supervising and performance managing them.


Charlotte

Charlotte Mcclelland

Job Title: Office Administrator

Joined: 2022

Charlotte supports all the recruitment of Stennack Homecare and is currently completing her Customer Service Practitioner Level 2 Apprenticeship with Stennack Homecare.


Charlotte also likes to be hands-on and works in the community once a week completing domestic and shopping duties


Naomi

Naomi Blight

Job Title: Office Administrator

Joined: 2024

Naomi’s role is to support the organisation's compliance.


Naomi's background is working in a school with children and safeguarding.


Emma

Emma Woolcock

Job Title: Rota Coordinator

Joined: 2022

Emma supports all rostering appointments for staff and people using the service.


She is currently completing her Adult Care Level 2 Apprenticeship with Stennack Homecare.


Emma also manages the emergency on-call and works the frontline in the community.


Molly

Molly Trengove

Job Title: Care Coordinator

Joined: 2023

Molly supports with meets and greets of new service users and also creating their care plans.


Molly supports with the on-call and is working towards her level 4.


Molly has been progressing and developing her role by extending her training in advanced care planning.


Frequently Asked Questions about Stennack Homecare

What Type of Services does Stennack Homecare offer?

Stennack Homecare offers Home Care.

How many Carers does Stennack Homecare employ?

Stennack Homecare employs 21 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Stennack Homecare to verify any information. View our terms and conditions. Stennack Homecare has an Enhanced Service – more info.