Top4Care Services

97 Buxton Lane, Caterham CR3 5HN
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9.6 8 Reviews
  • Top4Care Services, Caterham
Introducing Top4care's supported living services located in Croydon (Palace House - 3-bed with two bathrooms and one ensuite) and in Caterham Valley (Buxton House - Croydon Road, 5-bed with 4 ensuite bathrooms). The team are actively taking referrals to both the newly opened 5-bed and 3-bed supported living accommodation.

Top4care Services Ltd has experience in providing support services for people recovering from enduring Mental Health illness and offending behaviour. They also support clients with substance misuse history, behaviour that challenges, mild learning disability, personality disorder, reablement and who may require staff support to administer medication or prepare for medication self-management.

The team is led by a qualified mental health nurse with 20 years of experience in acute forensic psychiatry, adolescent client group (aged 12 to 17yrs), drug and alcohol both in prison settings and inpatient care, general acute psychiatry, older adult and Prison offender care. The multi-disciplinary team consists of a medical doctor, a social worker and a psychiatric nurse. It also has an array of experienced support staff and key workers. The medical doctor is there to provide support to staff, training helps them to formulate person-centred care plans and risk assessments.

Top4care Services Ltd is CQC registered, staffed 24/7 to support adults who have identified rehabilitation needs, are homeless or due to be discharged from secure environment into the community and prepare them for step down to more independent living.

They provide a caring environment thereby promoting personal recovery, reablement and improving Activities of Daily Living skills and community reintegration. They empower people to manage their symptoms, regaining control of their life and learning new ways to live the life that is meaningful and fulfilling to them as an individual.

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Care Provided by Top4Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Top4Care Services Ltd
  • Person in charge
  • Joel Nheta (Manager)
  • Admission Criteria
    • None

Funding & Fees Guide for Top4Care Services

  • Prices

  • £20 per hour

Top4Care Services Reviews (8)

9.6

Top4Care Services has a Review Score of 9.6 (9.621) out of 10, based on 7 reviews in the last 2 years. Over all time Top4Care Services has 8 reviews.

Overall Experience

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Date Published

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Review from T I (Sister of Client) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team at Top4Care have been commendable, particularly one staff member in particular who I've been in liaison with. They have been very proactive, professional and attentive. They continuously assess my brother's needs and address them. After a month of living in their accommodation with support,
we had already noticed great improvements in my brother's confidence and independence. My brother is very pleased with his placement and comfortable in their care; all his carers make him feel at ease and support him very diligently. My family and I were quite anxious about my brother moving out and into a placement. However, from the beginning of the process the manager addressed all of our concerns, was reassuring and walked us through the process clearly. The manager regularly checks in with us and gives us updates on my brother's well-being. They are also transparent about the resources that are being utilised. Overall, we're very pleased with the service Top4Care are providing.

Reply from Joel Nheta, Manager at Top4Care Services

We sincerely appreciate your kind words and are encouraged to hear that you and your family are pleased with the progress your brother has made during his time in our supported accommodation. Your collaboration and commitment to his well-being are invaluable, and we are grateful for the opportunity to work together in meeting his needs. Please rest assured that we remain dedicated to providing the highest standard of care and support at all times. Thank you once again for your trust and collaborative working relationship.


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Review from Simbai H (Brother of Client) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother stayed for respite for seven days. Given the opportunity, we would get him there again, he enjoyed his stay and was looked after. From day one, the supporting team was on another level both by the way they welcomed us and their customer care. Everything was well organised.

Reply from Joel Nheta, Manager at Top4Care Services

We are very pleased to hear that your brother had a wonderful time. We will be happy to support your brother again in future. Your feedback is very helpful to us as it helps to improve our service.


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Review from W J (Mother of Client) published on 16 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son had his first respite overnight in your Caterham site last Thursday (28th November). The people who work there were fantastic with him and asked so much information about him which was needed. Felt so safe and comfortable leaving my son there. He had a lovely time and came home very happy.

Reply from Joel Nheta, Manager at Top4Care Services

It was a pleasure meeting you and your family. We are so thankful that your son had a wonderful stay with us and it is encouraging to note that you felt so safe to leave your son with us at our Caterham site. We look forward and we can not wait to see him again in the near future.


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Review from M M (Father of Client) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son stayed for a respite of 4 days. He enjoyed his stay and the care that was provided, was excellent.
My son was given his medication on time. All his meals were provided per our instructions.
Activities were carried out that included outings to parks, shopping center and walks.
In short, our
son had a wonderful stay in the care home.

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Review from Nadine S (IMCA (Independent Mental Capacity Advocate) Deputyship) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff communicated very well and answered all questions needed. Would definitely be recommending the service to other professionals. They were flexible with the families' timing and was able to adjust their service to meet the clients' needs.

Reply from Joel Nheta, Manager at Top4Care Services

Thank you, it was a brilliant experience for us as well. We felt you were very responsive to our quarries and all of us supported the client to settle in very quickly in a new environment. Thank you!


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Review from Barbara H (Daughter of Client) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Top4Care looked after my mum, until we finally accepted that she needed to be in a care home. Up until that point, they were great, attending every day and to her needs, which meant she could stay in her own home for as long as possible. I would have no hesitation in recommending them.

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Review from R E (Client) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am a registered disabled user. I live alone in a flat and can manage most essential tasks, but only slowly. I use Top4Care Services to do my general cleaning, ironing and bed-making. I find the husband and wife team efficient, easy to deal with, friendly and kind. They are always anxious to please
and do whatever one-off extra tasks I request without hesitation. I presently have no need to employ their specialist care services, but it is comforting to know that it would be available if required in the future.

Reply from Joel Nheta, Manager at Top4Care Services

Thank you for such kind words and most importantly for recognising our support which you find helpful.
Once again thank you.


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Review from Tania C (Daughter of Client) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I used this service short term for my mother. Staff were very professional and helpful at all times, made my mum feel at ease. Her dignity was respected at all times. The management was always reachable and nothing was too much trouble for them. I would recommend this service 100% to anyone who is looking
for carers. I will be using them again when I go on holiday.

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Current Review Score: 9.6 (9.621)

Overview of Review Score

The Review Score of 9.6 (9.621) out of 10 for Top4Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.921 for Top4Care Services is calculated as follows: ( (36 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 38 Ratings = 4.921

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Top4Care Services is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Top4Care Services

What Type of Services does Top4Care Services offer?

Top4Care Services offers Home Care.

How many Carers does Top4Care Services employ?

Top4Care Services employs 5 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Top4Care Services to verify any information. View our terms and conditions. Top4Care Services has an Enhanced Service – more info.