Acre Care Homecare

25 Queensway, Bognor Regis PO21 1QN
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10 30 Reviews
  • Acre Care Homecare, Bognor Regis
Acre Care Homecare have almost 20 years' experience of delivering home care services centred around respect, dignity and kindness. This is achieved through a dedicated and experienced team, attentive care to each and every client and a passion for providing high quality home care that allows individuals to continue living in the comfort of their own homes.

Before any care provision, the team will arrange an assessment to learn more about the individual's needs and preferences. They then develop a bespoke care plan in collaboration with the individual, their loved ones and other professionals, which works to meet current needs and offers flexibility over time, understanding that needs may change.

The team are able to offer a wide range of home care services including sit in services, dementia care, end of life care and personal care across the south coast of England.

If you are looking for reliable care services from a team focused on helping clients to live a happy life, please contact the team to find out more.

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Care Provided by Acre Care Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Emma McCrory (Manager)

Funding & Fees Guide for Acre Care Homecare

  • Prices

  • Prices start from £25.20 - £28.35/hour depending on requirements.

  • Fees vary based on specific requirements. Please enquire for more information.

Acre Care Homecare Reviews (30)

Total of 30, showing 1-20
10

Acre Care Homecare has a Review Score of 10 (9.978) out of 10, based on 15 reviews in the last 2 years. Over all time Acre Care Homecare has 30 reviews.

Overall Experience

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Review from Martin H (Client) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Most Appreciated was the fact that the carer came at a regular time each week so that we could plan the day around the visit, including mealtimes. Also, the fact that we had a regular carer which meant they became familiar with the household and did not have to be shown what to do each time.

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Review from John P (Husband of Client) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Acre Care Homecare: Staff and carers all do an excellent job for my wife. The daily visits, trips and respite care are working well. Some carers exceed with use and knowledge, especially contact and talking before jumping to physical action. I feel at times an on the job supervisor should pay a visit
to check certain young and older carers how they approach a patient on entering! (continuation training) Dementia illness is causing so much concern now. This is a problem for all involved with this. All staff have to be observed and appropriate action taken by all concerned. Thank you all for what you do.

Reply from Callie Mason, Marketing Manager at Acre Care Homecare

Thank you for taking the time to write a review. We will be sure to pass on your helpful feedback. Kind regards.


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Review from P W (Client) assisted by family/friend published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service - Could not ask for more.
Carers are always aware of my disabilities and respond accordingly.

Reply from Callie Mason, Marketing Manager at Acre Care Homecare

Thank you for taking the time to leave a review, we appreciate your kind words.


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Review from S W (Client) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I joined Acre Care in May this year and have never looked back, the staff at the Bognor Regis office are a superb team, they work well together and are supervised by a good manager.
We have never had a reason to complain about our care and would say all the carers look after their clients
in a professional manner.

Reply from Callie Mason, Marketing Manager at Acre Care Homecare

Thank you for your kind words, we are always delighted to hear that our clients are pleased with the service we provide. Kind regards.


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Review from Suzanne A (Daughter of Client) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been involved with Acre Care since October 2023. The care my mother has received has been amazing - the team of carers are a complete credit to the agency - their kindness, care and compassion enabled my mother to stay living in her own home for the longest possible time.
The admin team are
wonderful and only ever a call or text away. They worked with us and a complex timetable of our own to deliver a fantastic stress-free service. A team of angels.

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Review from Jacky D (Daughter of Client) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you Acre Care for looking after our mum the past months, the care provided was exceptional maintaining dignity and professionalism at all times. The carers are warm and friendly showing respect and warmth and comfort whilst in Mum's home. Mum always enjoyed the company of them.
Thank you to two
members of staff in particular for organising the rotas and the constant changes towards the end. Well done to all highly recommended.

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Review from P H (Client) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I/we are so glad and lucky to have Acre Care = carers = all of them that come to us are so helpful and bring happiness into our home. We look forward to their lovely visit and care each day = thank you all for the care = you all do a wonderful job making sure that we are both okay.

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Review from J P (Daughter of Client) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic, thoughtful and caring staff. My father was very nervous about having carers at all but once he met the caring team from Acre and they helped him shower, helped him dress and anything else he needed he really appreciated them.
They made him feel comfortable and alleviated his fears.
They
were also there during a situation when we needed them and one particular member of staff handled it magnificently. I would highly recommend this home care provider.

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Review from Celia E (Wife of Client) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so lucky to have you as my late husband's carers.
Friendly, helpful, caring you were all just brilliant!
Thank you from the bottom of my heart for your care of my late husband.

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Review from G R (Son of Client) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, always cheerful and polite no problems at all, always tell me if Mum has something wrong with her. Mum gets on well with all the carers and they like her a lot. Very good service all around.

Reply from Callie Mason, Marketing Manager at Acre Care Homecare

Thanks for taking the time to provide feedback. We are very pleased to hear you are happy with our service.


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Review from Maureen P (Wife of Client) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the carers kind and very helpful. They all treat my husband as a person. He likes all of them.

Reply from Callie Mason, Marketing Manager at Acre Care Homecare

Thank you for taking the time to leave a review, it is very much appreciated.


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Review from John R (Husband of Client) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have two carers three times a day to attend to my wife's personal needs. She is capable of walking with supervision about 20 yards and the carers encourage her to do so. She is 89 years old and I am 91 and we have been married 64 years. I attend to feeding us and all other housework duties. We have
about 12 to 15 carers all from different countries and without exception do the work competently and with a smile on their faces.

Reply from Callie Mason, Marketing Manager at Acre Care Homecare

Thank you so much for taking the time to write this review. 64 years of marriage is very inspiring! it's great to hear your positive feedback.


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Review from A M (Client) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, all very cheerful and practical. I am not easy, being 90+ years. I am very thankful.

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Review from Maureen S (Wife of Client) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Acre Care Homecare is very professional and caring. I am extremely happy with them.

Reply from Callie Mason, Marketing Manager at Acre Care Homecare

Thank you very much for taking the time to write a review. We really value your feedback.


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Review from Lesley H (Wife of Client) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really cannot speak too highly of the team. They are so friendly, always cheerful, very easy to get on with and always ready to talk which is so nice, never in a rush to go, also treated with the utmost respect. I feel we are so very lucky to have such caring people visit my house.

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Review from Margaret B (Daughter of Client) published on 23 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They have all provided excellent care. Everyone is so caring and will do anything to make mum comfortable and at ease. They sit with her while asleep so that when she wakes up she sees a familiar face. They spend time talking to her and reassuring her. They help with all her daily living activities.
Nothing is ever too much trouble.

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Review from U S (Daughter-in-law of Client) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfect experience. The carers were so professional and looked after my mother-in-law very well. Couldn't have asked for better care. 10/10.

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Review from Elizabeth G (Wife of Client) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We started having carers from AcreCare in late September and have found everyone who comes to us to be very caring, not only with my husband but with me too. They are polite and respect our home; they never leave in a hurry, and nothing is too much trouble for them. They deal with my husband's personal
and medical needs most professionally but have a good sense of humour, and my husband enjoys bantering with them. They give the impression that they like their work and enjoy coming to us; we certainly appreciate their visits.

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Review from Andrew S (Son of Client) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Acre Care have been looking after Mum for a while now. Mum has stage 4 cancer, so not easy. I could not fault any of them, In fact, we could not have coped without them. Caring for Mum four times a day and always keeping us informed of what is happening. All of the team seem very happy in
their work. It is clear that Acre values their staff. Thank you!

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Review from Elizabeth S (Daughter of Client) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise AcreCare enough. They are all so wonderful. Mum is very poorly and the girls manage to put a smile on her face which doesn't happen often at the moment. We quite literally couldn't have done this without them. Mum is treated with all the love and dignity that she deserves. AcreCare we
love you.

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Current Review Score: 10.0 (9.978)

Overview of Review Score

The Review Score of 10 (9.978) out of 10 for Acre Care Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.978 for Acre Care Homecare is calculated as follows: ( (87 Excellents x 5) + (2 Goods x 4) ) ÷ 89 Ratings = 4.978

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Acre Care Homecare is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (1)

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Monika Gzara

Job Title: Registered Manager

Joined: 2016

In my role as a Registered Manager, I understand the importance of delivering exceptional care and also recognise the significance of community integration. I pride myself on my friendly demeanour and passion for making a positive impact. I am committed to creating a nurturing environment where individuals can thrive, supported by a strong sense of belonging and genuine care.


Frequently Asked Questions about Acre Care Homecare

What Type of Services does Acre Care Homecare offer?

Acre Care Homecare offers Home Care.

How many Carers does Acre Care Homecare employ?

Acre Care Homecare employs 200 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Acre Care Homecare to verify any information. View our terms and conditions. Acre Care Homecare has a Platinum Service – more info.