Harmony Healthcare (London)

34 Lafone Street, London SE1 2LX
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9.0 9 Reviews
  • Harmony Healthcare (London), London
Harmony Healthcare are a family run home care provider. They are able to provide a range of care for a variety of different needs. This includes short term care, convalescent and respite care, mental health care and live-in care as well as much more.

Everyone is most comfortable in their own homes, and that's why Harmony Healthcare recognise that this is the best place to receive care. They work hard to ensure that all clients can continue to feel relaxed and comfortable, whilst trusting that their health and wellbeing needs are being met by the team of qualified and experienced care professionals.

Care plans are always bespoke, designed directly in response to the individual's unique needs and requirements. Care will also be monitored, allowing the team to continue to provide the care that is needed.

Harmony Healthcare are regulated by the CQC and committed to delivering high quality care to all clients. Team members receive continuous training to ensure they are following the best care practices.

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Care Provided by Harmony Healthcare (London)

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Auxiliary Nurse
  • Cancer Care
  • Community Nurse
  • General Practice Nurse
  • HDU Nurse
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • ITU Nurse
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Mental Health Nurse
  • Oncology Nurse
  • Paediatric Nurse
  • Palliative Care
  • Palliative Care Nurse
  • Physical Disability
  • Sensory Impairment
  • Speech Therapist
  • Support Worker
  • Theatre Nurse
  • Other Care Provided
  • 24 Hour Care
  • 24 Hour Nurse Care
  • Adult Home Care (18+)
  • Adult Nursing Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Live in Nurse
  • Nursing Care (on a contracted hours basis)
  • Nursing Care for Children
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sonja Simms (Chief Operating Officer)

Funding & Fees Guide for Harmony Healthcare (London)

  • Prices

  • Fees Available on request

Harmony Healthcare (London) Reviews (9)

9.0

Harmony Healthcare (London) has a Review Score of 9.0 (9.005) out of 10, based on 7 reviews in the last 2 years. Over all time Harmony Healthcare (London) has 9 reviews.

Overall Experience

  • 7
  • 1
  • 0
  • 1
  • 0

Date Published

9
0
3
7
2

Review from Richard K (Father of Client) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Harmony has been providing 24-7 care for our daughter since the start of 2024. We have been delighted with the training and management infrastructure that Harmony brings, and in particular our assigned nurse team manager has been outstanding. She has brought a personal and bespoke element to the care
package, very much listening to us as parents to strive to provide care staff that are the best possible fit for our family, whilst ensuring robustness and continuity. We are now working with some lovely care staff and have never felt so stress-free with regard to our daughter's care, knowing she is competent hands and the cover is incredibly reliable. Thank you!

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Review from Neil H (Husband of Client) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

We have live-in carers who are polite and ensure that they don't get in the way of ordinary household activities.
The main area that we feel needs to be addressed with our experience of using Harmony is that the management team will tell you that the carers can do certain tasks in our package, namely
hair washing and drying and two-night calls, but when you ask them to do the carers they refuse (except emergency night calls), on the basis that they are not allowed to do it or are not paid to do it. Even after drawing attention to this problem to the management it is still not resolved and I don't see that it's the client's job to sort out disputes over what the carers are or are not paid for or allowed to do.
During our start period, we have had three carers working for us who would have scored differently and so all we could do was to take an average to give a mark in the various sections.

Reply from Harmony Healthcare, Management at Harmony Healthcare (London)

Thank you for taking the time to share your feedback. We are pleased to hear that you find our live-in carers polite and respectful, ensuring they do not interfere with your household activities. This is a fundamental aspect of our service, and we are glad it has been your experience. We are sorry for the miscommunication regarding the tasks our carers can perform. It is important to us that the services we offer are clearly communicated and consistently delivered. Please be assured that we are taking steps to clarify and align our internal communications. Our goal is to ensure that our carers are fully aware of their responsibilities and that there is no ambiguity in the services provided. Thank you for being a valued client of Harmony. We look forward to continuing to provide care and ensuring your experience with us meets your expectations.


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Review from Jenna K (Mother of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our nurses are excellent and clearly have a lot of experience. They look after our son really well and we are always confident to leave him in their care whilst we sleep. They are also reliable and consistent.

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Review from C M (Mother of Client) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From September 2023 to date February 2024, Harmony have been dealing with every aspect of care and support for my daughter's package of care. Our package is a complex package of care, so far from the customer service level they have been professional, listened and understood my concerns. They operate
with integrity. Most notably one staff member in particular always took the time to listen and answer the many questions I had. I always found her professional, friendly and courteous.
I have no hesitation in recommending the service.

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Review from Sanaa H (Mother of Client) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm overall very satisfied with Harmony Agency.
They are very professional and efficient.
All the agency staff are very friendly.
I'm very satisfied with the nurses looking after my son. They are all outstanding!

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Review from Ines B (Mother of Client) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of my son's carers have been very polite and have taken good care of him with patience and understanding of his condition. I have begun to feel very comfortable when he is in their care due to their high standards and empathy which allows them to ensure my son is safe.

Reply from Liz Lewis, Business Development Manager at Harmony Healthcare (London)

Thank you for your feedback, at Harmony, we always aim to match carers with the right skills to care for individual children we support to ensure high standards of care are delivered.


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Review from F G (Mother of Client) published on 6 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring understanding carers for my daughter and very punctual. They take her out whenever she is able to and make her feel empowered. They give her encouragement and independence but also step in when she is unable to cope. I wouldn’t be able to cope with my work and doing my daughter's care. They listen
to our family's needs.

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Review from Lizzie L (IMCA (Independent Mental Capacity Advocate) Deputyship) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Harmony Healthcare have been fantastic with every aspect of their support and care. From the referral process, to discharge planning, right through to the care delivery, everything has been great. Communication and organisation is seamless. Always working in a person centred way, having the service
user's best interests at heart. This has been a very complex package of care and discharge planning process, which Harmony Healthcare have been pivotal in supporting.

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Review from L C (Client) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the care and service our son receives through Harmony.
It gives us respite and peace of mind to know that he is being so well cared for.
Our son has a great rapport with staff and is always excited to hear them come in.
It has really helped us as a family feel supported
and get the much needed rest to care for our son.

Reply from Perri Proctor, Operations Manager at Harmony Healthcare (London)

Thank you for reaching out and providing us with valuable feedback. It has been a pleasure working with you.


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Current Review Score: 9.0 (9.005)

Overview of Review Score

The Review Score of 9.0 (9.005) out of 10 for Harmony Healthcare (London) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.405 for Harmony Healthcare (London) is calculated as follows: ( (23 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 37 Ratings = 4.405

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Harmony Healthcare (London) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Harmony Healthcare (London)

What Type of Services does Harmony Healthcare (London) offer?

Harmony Healthcare (London) offers Home Care & Nursing Care.

How many Carers does Harmony Healthcare (London) employ?

Harmony Healthcare (London) employs 200 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Harmony Healthcare (London) to verify any information. View our terms and conditions. Harmony Healthcare (London) has a Platinum Service – more info.