Global Support & Care

24 Thorndike Avenue, Alvaston, Derby DE24 8NZ
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9.5 6 Reviews
  • Global Support & Care, Derby
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Care Provided by Global Support & Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Global Support & Care Ltd
  • Person in charge
  • Tsitsi Chedondo (Manager)
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Global Support & Care Reviews (6)

9.5

Global Support & Care has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time Global Support & Care has 6 reviews.

Overall Experience

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Date Published

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5
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Review from Janet T (Daughter of Client) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout Mum's care by the staff at Global Support and Care, the standard of care has been excellent. The staff very professional and caring and they have on occasion gone beyond their allocated times to make sure she was safe and cared for well. I would not hesitate to recommend this great team at
Global for anyone looking for family care needs. Thank you again.

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Review from Sue M (Daughter of Client) published on 17 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend this team of carers who have supported my mum for over a year now. Consistently polite and friendly, with high standards of practice. Mum is treated like a family member; they go over and above in their duties. Their timekeeping is impeccable. Highly communicative and stringent record-keepers.
We could not do without them.

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Review from Karen B (Daughter of Client) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 84-year-old mother has been under the care of Global for a while now, I live a long way from my mother and I am so glad she is in the care of the wonderful ladies who see her every day. My mother can be quite difficult as she has dementia but they are so patient and caring.
Thank you from the bottom
of my heart!

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Review from Jacqui C (Daughter of Client) published on 17 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Global Support & Care are professional and caring and provide an exceptional standard of care. My 75-year-old Mum has required twice daily care for the last six months. The team have been responsive and flexible throughout this time and live the values of a person-centred approach to care.
They have been trustworthy, consistently reliable and created a respectful approach to caring for Mum. They were proactive in devising a care plan and responsive when needs changed throughout the care period. I would recommend them to anyone looking for a trusted partner in caring for a loved one.

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Review from Gillian R (Daughter of Client) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Look no further this team are, in the words of Tina Turner, simply the best! You get a team who really cares about the well-being of their clients. They have been coming to my mum who is 90 and she loves them. They all have a laugh together. She has the same girls each day at a time which suits her,
they are always on time and never in a rush. They are compassionate and caring. Don't hesitate and give them a call.

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Review from J W (Daughter of Client) published on 4 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past two years, my mum had been placed with 2 different care agencies which has been very disappointing. I was so fortunate to find this company, without a shadow of a doubt the most compassionate of them all, they genuinely go above and beyond to ensure that my mum is not only cared for but
also treated like a human being you are fantastic, thank you! The happiest I have seen her for a long time.

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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Global Support & Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Global Support & Care is calculated as follows: ( (30 Excellents x 5) ) ÷ 30 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Global Support & Care is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Global Support & Care

What Type of Services does Global Support & Care offer?

Global Support & Care offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Global Support & Care to verify any information. View our terms and conditions. Global Support & Care has a Basic Service – more info.