Home Instead (West Dunbartonshire, Argyll & Bute and Arran)

Strathleven House (Suite G1), Levenside Road, Vale of Leven, Dumbarton G82 3PD
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9.7 13 Reviews
  • Home Instead (West Dunbartonshire, Argyll & Bute and Arran), Dumbarton
Home Instead West Dunbartonshire, Argyll & Bute and Arran provide personalised care for adults that is dignified, reliable and relationship led. From companionship to dementia care and home help, their wide range of home care services help you (or your loved one) to keep living happily at home, rather than having to go into a care home.

Their Care Professionals are carefully selected to match with you (or your loved one). They recruit Care Professionals for their values, enthusiasm, friendliness, and empathy as well as their range of interests. They employ the Care Inspectorate Safer Recruitment policy and all their Care Professionals are given high-quality training to provide them with the confidence, knowledge and skills required to deliver wonderful care.

Their care services are relationship-based. Your Care Professional will get to know you as you’ll get to know them. This relationship allows Care Professionals to spot anything unusual and help prevent illnesses or accidents more easily.

Visits last at least one hour to ensure that Care Professionals take the time to look after you (or your loved one). They also keep a digital care diary which family members can access on their phones, enabling them to know how their loved one is doing, which is particularly useful if they don’t live nearby.

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Care Provided by Home Instead (West Dunbartonshire, Argyll & Bute and Arran)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Pauline Carroll (Registered Care Manager)

Funding & Fees Guide for Home Instead (West Dunbartonshire, Argyll & Bute and Arran)

  • Prices

  • £30.00 per Hour

  • Available on request

Home Instead (West Dunbartonshire, Argyll & Bute and Arran) Reviews (13)

9.7

Home Instead (West Dunbartonshire, Argyll & Bute and Arran) has a Review Score of 9.7 (9.655) out of 10, based on 9 reviews in the last 2 years. Over all time Home Instead (West Dunbartonshire, Argyll & Bute and Arran) has 13 reviews.

Overall Experience

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Date Published

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Review from Jo S (Daughter of Client) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We reached out to Home Instead to ask if they could provide care for my parents at our daughter's wedding. From start to finish dealing with Home Instead we were impressed. My parents both suffer from dementia and without care in place they would not have been able to attend the wedding. They live in
England and the wedding was in Scotland so it was not possible to use their regular carers. The carer that was allocated to us was fantastic. Her care for my parents went above and beyond our expectations. She ensured that they were safe and happy 100% of the time. She fitted in with our family and friends completely and we were able to enjoy the wedding without having to worry about my parents at all. Thank you so much to the carer and Home Instead for your professional manner throughout the whole experience.

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Review from Maggie K (Wife of Client) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by the Home Instead carers enabled me to enjoy a much-needed holiday with my friends.

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Review from I B (Client) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband suffers from dementia, now lacks capacity and is now in a care home but I know he agrees with my review. I myself am a minor client with only two hours of care per week. From August 2022-January 2023 we had a carer sitting up every night 10.30 pm-07:30 am and four separate hours per day.
I can't speak highly enough of the service we received. The carers without exception, are efficient, caring, kind, thoughtful, friendly, and approachable, though diverse ages and personalities, they are a team. The owner only employs the best carers and is himself exemplary. He has become a friend and goes to see my husband. I always knew who was coming, they arrived on time, unlike the local authority care we previously had. I am on my own and one of the ladies that now come, we were unfortunate to suffer the death of our son-in-law and the severe illness of his wife, our daughter, the company has been most supportive. The service is expensive but well with it. I would not hesitate to recommend the company to anyone.

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Review from M B (Daughter of Client) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The timing of and length of visits are excellent (1.5 hours am and pm) as are the willingness and flexibility of staff who care for both client and carer. Management are approachable and friendly. Individual client needs are considered and can vary or change. Preferences are sought and whole person
care practised. I have discussed this with my mother during a window when she was more lucid and she smiled for agreement. It is good to have practical housework or shopping included. Her care is 24/7 and the pace she needs is understood.

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Review from Margaret S (Partner of Client) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

There were a few changes of staff initially which was quite unsettling for my partner but once that was sorted out everything went well. I was pleased with the care and support my partner received from the home care provider. I felt comfortable with all the staff that came and they gave me a much-needed
break every two weeks that they were here.

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Review from Nicola S (Daughter-in-law of Client) published on 16 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (West Dunbartonshire, Argyll & Bute and Arran) carers have enabled us to take time away and now a holiday without having to worry about my father-in-law's care and safety. They built a great relationship with us over several months carrying out companionship visits to get to know him and
us. We have found managers and carers to be friendly, courteous and kind. They have prepared meals and done some cleaning and carried out welfare checks which have been invaluable for us when we have needed some respite. I would not hesitate to recommend them.

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Review from M M (Daughter of Client) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Flexible and as proactive as they can in view of the lack of available qualified carers. Home Instead has provided the much-needed support to keep my elderly and unwell parents safe in their time of need. This has been huge peace of mind for me, their daughter, and I remain grateful for the continued
support which the company continues to provide in an area of Scotland so low on resources.

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Review from K G (Daughter of Client) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has a carer who visits regularly and provides friendship and emotional support. My mum was initially reluctant to accept the service but was reassured by the staff who visited her and explained things. She has built up a lovely relationship with the carer and looks forward to her visits.
When
different carers came in, recently my mum became anxious and confused; it's so important to know and trust your carers.

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Review from Carol M (Daughter of Client) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has provided excellent care for my father over the last year. He has enjoyed the company and care every day for a couple of hours for a hot lunch and a friendly chat, and it has given our family peace of mind knowing that he is not on his own. The carers are also fantastic at picking up
on any health issues or other issues that need to be sorted and give more than 100% of their dedication, energy and kindness to my father and his needs.

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Review from Margaret K (Wife of Client) published on 8 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (West Dunbartonshire) provided a fantastic service for my husband. This was over a 5 day period, two hours each morning. With this service, I was able to have a 5-day break with friends. The care given to my husband was first class and he really appreciated the help and time given to him.

Reply from Christopher Dunn, Director at Home Instead (West Dunbartonshire, Argyll & Bute and Arran)

Dear Margaret, it was our honour to take care of your husband. Thank you very much for your lovely words.
Kind Regards,
Chris


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Review from Deb M (Sister of Client) published on 7 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak highly enough of the help and support given to my sister and me in only a short time. I am very grateful to your staff for their thoughtfulness and don't know what we would have done without them. Their wealth of experience in the care sector and knowledge of services and resources has
been invaluable. I greatly appreciate that staff were willing to go out of their way to make sure my sister was safe. I only wish they could have carried on for longer, as she was really pleased with the help and would have enjoyed getting to know them better. (Sadly she had to be readmitted to hospital.)

Reply from Christopher Dunn, Director at Home Instead (West Dunbartonshire, Argyll & Bute and Arran)

Dear Deb, thank you for taking the time to write such a lovely review. We loved taking care of your beautiful sister and your family will always be part of our Home Instead family.
Kind Regards.


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Review from Alan M (Husband of Client) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On each of the three visits your carers made my husband and myself feel at ease and treated my husband and I with the utmost care and respect.
You're staff and service are excellent wold highly recommend.

Reply from Christopher Dunn, Director at Home Instead (West Dunbartonshire, Argyll & Bute and Arran)

Thank you so much for your lovely review. We are honoured to offer care for your family.
Very Kind Regards.


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Review from Liz B (Daughter of Client) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear Mother required some extra support, I am absolutely delighted with the quality of customer care my mother and myself have received from the Manager of Care. So professional in all aspects, explained all we would expect so well and had placed my mother at ease.
The carer so far has been a very
compassionate lady who is very attentive to my mother and wants to do the best by my mother.
We can’t thank the team enough for the professional service.

Reply from Christopher Dunn, Director at Home Instead (West Dunbartonshire, Argyll & Bute and Arran)

Hello Liz, thank you so much for your lovely review, it is very much appreciated. Our goal is always to deliver a person-centred and deeply caring and professional care service.
Very Kind Regards,
Chris


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Current Review Score: 9.7 (9.655)

Overview of Review Score

The Review Score of 9.7 (9.655) out of 10 for Home Instead (West Dunbartonshire, Argyll & Bute and Arran) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.755 for Home Instead (West Dunbartonshire, Argyll & Bute and Arran) is calculated as follows: ( (41 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 53 Ratings = 4.755

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (West Dunbartonshire, Argyll & Bute and Arran) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 17 May 2023

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Good

(4)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (9)

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Frequently Asked Questions about Home Instead (West Dunbartonshire, Argyll & Bute and Arran)

What Type of Services does Home Instead (West Dunbartonshire, Argyll & Bute and Arran) offer?

Home Instead (West Dunbartonshire, Argyll & Bute and Arran) offers Home Care.

How many Carers does Home Instead (West Dunbartonshire, Argyll & Bute and Arran) employ?

Home Instead (West Dunbartonshire, Argyll & Bute and Arran) employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (West Dunbartonshire, Argyll & Bute and Arran) to verify any information. View our terms and conditions. Home Instead (West Dunbartonshire, Argyll & Bute and Arran) has a Platinum Service – more info.