WilKerr Care Services Ltd

Mirren Court One, 119 Renfrew Road, Paisley PA3 4EA
Submit a Review
5.5 4 Reviews
  • WilKerr Care Services Ltd, Paisley
Show WilKerr Care Services Ltd on the Map

Care Provided by WilKerr Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • WilKerr Care Services Ltd
  • Person in charge
  • Helen Frame (Manager)
Are you the Owner/Manager of WilKerr Care Services Ltd? View your Advertising Options

WilKerr Care Services Ltd Reviews (4)

5.5

WilKerr Care Services Ltd has a Review Score of 5.5 (5.545) out of 10, based on 2 reviews in the last 2 years. Over all time WilKerr Care Services Ltd has 4 reviews.

Overall Experience

  • 2
  • 1
  • 0
  • 0
  • 1

Date Published

4
0
0
2
2

Review from M B (Son of Client) published on 4 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Wilkerr team based in Paisley, Scotland, provided at-home medication support to my elderly mother (4 times a day) over a period of several months. The management team, in particular, deserve special credit for how they positively responded to several changes in my mum’s welfare needs and I always
found them responsive, flexible and empathetic throughout our relationship. Subsequently, it’s only appropriate that I recognise the high levels of support provided by the Wilkerr team during what was an extremely challenging period for my mum. Thanks to all.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P A (Daughter of Client) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This agency is shocking. Their staff are poorly trained and they have no regard for their client’s safety. In fact, they are dangerous. On the 7th of April 2023, my 78-year-old father was clammy, grey in colour and gasping for breath. He tried to ask the carers to contact his family. They called their
office and said he was “A bit wheezy” and he wanted his family. The carers then left the house. WilKerr phoned us and relayed the message. At no point did they realise the gravity of the situation and it was by luck that the family entered the house a few minutes after the carers had left. Shocked and horrified, we dialled, 999, and my father was rushed to hospital. I strongly urge anyone who is being looked after by this company to please ask for someone else to take over. Their poor training and disregard for human life make them incredibly dangerous and they should be closed down My father is still in the hospital and his situation is stable.

Reply from Florence Rugonye, Manager at WilKerr Care Services Ltd

When staff attended to P.A.'s father at 10:08, they completed all care tasks and during that visit, he asked them to contact his daughters as he was feeling unwell. The carers called the office at 10:33 am to advise that he was feeling unwell and that he was requesting his daughters to be contacted. His condition may have quickly deteriorated after the carers left at 10:48 am. The office staff called his first emergency contact who did not pick up, and they went on to immediately call the second emergency contact who picked up and advised that they were getting hold of the first emergency contact who lives very close by to go and check up on him immediately. We wish him a speedy recovery and are glad to know that he is stable in hospital.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J M (Wife of Client) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a difference and change one carer can make. In December I was most upset with this company. They have turned my estimation of them around. Previously we had over 20 different carers coming in over a period of one week, every week. We are very private people and I could not cope with that number
of people coming in. It felt like I had a revolving door, now they try to have 5/6 but no more than 10, and so far I am handling it. Seemingly I cannot mention names but the office staff is a gem and tries to work with me. To show how much things have changed my husband spent six days in hospital and they stated he had lost his carers and would go back into the melting pot and a new one selected. I refused. Between us (the office staff and myself), we managed to stay with Wilkerr, and that is quite a change from December 2022. Well done Wilkerr.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C M (Daughter of Client) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For Paisley team -
The team from the Paisley office recently looked after my dad during the last few weeks of his life.
The whole team were caring, respectful, professional and compassionate.
Not only did they ensure that every part of my dad's health care was taken care of and to a high standard,
their attention to detail and overall care, from the way and manner in which they spoke to my dad, to taking a few extra minutes to stop and give my mum a cuddle when they could see she needed it, was over and above what was required.
They honestly made a truly awful situation a little better and reassured us that our dad was in both capable and kindly hands.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 5.5 (5.545)

Overview of Review Score

The Review Score of 5.5 (5.545) out of 10 for WilKerr Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.5 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 2.545 for WilKerr Care Services Ltd is calculated as follows: ( (2 Excellents x 5) + (3 Goods x 4) + (6 Very Poors x 1) ) ÷ 11 Ratings = 2.545

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for WilKerr Care Services Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 31 May 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about WilKerr Care Services Ltd

What Type of Services does WilKerr Care Services Ltd offer?

WilKerr Care Services Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact WilKerr Care Services Ltd to verify any information. View our terms and conditions. WilKerr Care Services Ltd has a Basic Service – more info.