Oath Healthcare

Coulson Building Group, William James House, Cowley Road, Cambridge CB4 0WX
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9.2 14 Reviews
  • Oath Healthcare, Cambridge
Founded in 2016, Oath Healthcare is a trusted provider of personalised homecare and healthcare services across the UK. With a commitment to compassion and professionalism, the company delivers specialised care that promotes independence and well-being. Its services include homecare, companionship care, dementia care, live-in support, complex medical care, respite services, and supported living. Oath Healthcare also supplies skilled professionals to care homes, hospitals, and other healthcare facilities.

Respect and dignity are central to its approach, ensuring care is personalised to each individual's needs. Families are actively involved in the planning process, and carers prioritise comfort, safety, and independence.

With a strong presence across the UK, Oath Healthcare continues to set the standard for excellence, empowering communities and enhancing lives.

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Care Provided by Oath Healthcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Prominent Ventures UK Ltd
  • Person in charge
  • Hilton Mapfumo (Manager)

Funding & Fees Guide for Oath Healthcare

  • Prices

  • £950 - £1950

  • Fee depends on care requirements

Oath Healthcare Reviews (14)

9.2

Oath Healthcare has a Review Score of 9.2 (9.169) out of 10, based on 14 reviews in the last 2 years. Over all time Oath Healthcare has 14 reviews.

Overall Experience

  • 6
  • 5
  • 3
  • 0
  • 0

Date Published

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14
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Review from Margaret E (Client) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Oath Healthcare Carers is one of excellence. The care I receive is consistently excellent. Carers are fully client-centered, listening and responding to how I prefer things to be done. Caring efficient, friendly, and joyful, never going around like they are in a hurry. Having the same
carers as a regular bonus makes things easier for both of us. I would recommend Oath Healthcare to anybody looking for carers.

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Review from W L (Husband of Client) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Experience is satisfactory, carers are good, reliable, and helpful.
The main office is helpful and facilitates adjustment to visit timings as needed from time to time.

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Review from Peter W (Client) assisted by family/friend published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We have changed our times to between 8 AM and 9 AM and we are very pleased to have changed, we like these times. The times now are good.

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Review from R T (Client) assisted by family/friend published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the support I receive from a member of the team.
We developed a very good rapport, and mutual respect, like having him around.
He understands my needs.
He is very easy to talk to.
I am visually impaired.

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Review from B G (Client) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Oath very good.

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Review from E S (Wife of Client) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am completely satisfied with the care provided.
However, a few carers always seem in a hurry and are never with us the allocated time which I assume is 30 minutes. But the majority are fine and I have a good rapport with them.

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Review from Surendra A (Client) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prompt attendances.
Very attentive carers.
Sensitive to dignity.
Ask for information to inform their care.
Always pleasant manner.
Polite always.
Very satisfied with the service.

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Review from Gwendoline R (Wife of Client) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oath Healthcare carers commenced on 23/07/2024. Having Oath Healthcare carers checking and caring for my husband 4 times a day relieves me of a lot of the stress I feel looking after him myself 24/7. I want to look after him at home and with the carers' help I am able to do so. I am extremely grateful
I receive this service.

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Review from Anna H (Wife of Client) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Oath are a 5-star rated care company in my opinion. My husband has many complex needs which are all catered for during the 4 visits we have per day.
The office is very flexible when I have to change hours if something comes up at short notice.
Our main caregiver has been with us for over 3 years
and knows all our family by name and we always make him feel like part of our family.

Reply from Hilton T Mapfumo, Director at Oath Healthcare

Thank you for your continuous trust in our team of carers. We commit to keep delivering Outstanding care to you and your family. Kindest Regards, Oath Healthcare Team


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Review from Janet F (Wife of Client) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are generally very understanding of my husband's health condition, for me - language being the biggest problem but that may be my fault. I have to write this as my husband cannot, his health has lost muscle power and it is much better for him if the carers are the same ones as much as possible
they get used to his lack of movement. This seems to be more settled now, which is good.

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Review from Beryl M (Client) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very kind staff. Staff very kind, wish they could cook more, make better tea. Reliable.

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Review from Patricia C (Client) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carer has been pleasant and considerate. She has been trained and is competent. She remembers details and follows through.

Reply from Hilton T Mapfumo, Director at Oath Healthcare

Dear Client, Thank you very much for taking the time to us a review. We are constantly working on delivering the best care for our clients such as yourself. Oath Healthcare Team.


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Review from Brian W (Brother of Client) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To all that work at Oath Healthcare, I am pleased that you have helped me so many times for me at home for us both.

Reply from Hilton T Mapfumo, Director at Oath Healthcare

Dear Client, Thank you very much for taking the time to leave us a review. We appreciate this and we are constantly working to keep delivering Outstanding care to our clients in their homes.


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Review from J D (Client) assisted by family/friend published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have a very difficult language barrier with a lot of my carers. They don't understand me and I don't understand them, although they are all very nice people. Training/shadowing is not up to scratch and is not given over a long enough period. They're always in a hurry to get to their next job. Some
can't even microwave a dinner correctly.

Reply from Hilton T Mapfumo, Director at Oath Healthcare

Dear Customer, Thank you very much for taking the time to leave us a review. We kindly appreciate the feedback and we are working with management to resolve the indicated barriers.


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Current Review Score: 9.2 (9.169)

Overview of Review Score

The Review Score of 9.2 (9.169) out of 10 for Oath Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.169 for Oath Healthcare is calculated as follows: ( (35 Excellents x 5) + (28 Goods x 4) + (19 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 83 Ratings = 4.169

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Oath Healthcare is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Oath Healthcare

What Type of Services does Oath Healthcare offer?

Oath Healthcare offers Home Care.

How many Carers does Oath Healthcare employ?

Oath Healthcare employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Oath Healthcare to verify any information. View our terms and conditions. Oath Healthcare has a Platinum Service – more info.