Home Instead (East Fife)

Units 1&2 Jubilee House, Saltire Centre, Glenrothes KY6 2AH
Submit a Review
Top 20 award
9.8 11 Reviews
  • Home Instead (East Fife), Glenrothes
Home Instead East Fife was established in 2021 and provides care at home services across East Fife to adults and in particular older adults.

As well as companionship, home help and personal support, Home Instead East Fife provides Alzheimer’s, dementia, respite, convalescence, hospice, live in care and even end of life care.

Home Instead East Fife's Care Manager will work with the client to create an individual care plan that takes into account the client's background, daily routine, lifestyle, preferences and needs. They will then match a small team of Care Professionals to the individual client.

Home Instead East Fife understands that needs change over time, which is why the dedicated Care Manager will continue to monitor and reassess plans to make sure it is suited to the clients individual requirements.

What makes Home Instead East Fife different:

•        Care Professionals are hand-picked for their character and values and are expertly trained to support older people and their families
•        Care Professionals and clients are matched and continuity is maintained
•        Care Professionals are always introduced to a client
•        Minimum visit of 1 hour to allow relationship to grow and provide high quality care

Home Instead East Fife cover the following towns and their surrounding villages;

Anstruther, Buckahaven, Crail, Cupar, East and West Wemyss, Ellie, Falkland, Glenrothes, Kingsbarns, Kirkaldy, Ladybank, Leslie, Leven, Lundin Links, Markinch, Methil, Pittenweem, St Andrews, Strathkiness, Upper Largo

Show Home Instead (East Fife) on the Map

Care Provided by Home Instead (East Fife)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jane Fargie (Manager)

Funding & Fees Guide for Home Instead (East Fife)

  • Prices

  • Services provided and associated fees can be discussed over the phone.

Home Instead (East Fife) Reviews (11)

9.8

Home Instead (East Fife) has a Review Score of 9.8 (9.768) out of 10, based on 9 reviews in the last 2 years. Over all time Home Instead (East Fife) has 11 reviews.

Overall Experience

  • 10
  • 1
  • 0
  • 0
  • 0

Date Published

11
0
2
9
2

Review from Alistair M (Friend of Client) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead East Fife has been supporting my mother-in-law since February 2024. The level of support has far exceeded the expectations of my family and I. From the start, the overall service is highly professional. Every aspect is delivered exactly as promised. But most important are the carers. My
mother-in-law deeply values the companionship and friendship they have all provided. This has made her very happy and contented. As a family, we are deeply grateful.

Reply from Euan Lafferty, Director at Home Instead (East Fife)

Thank you very much for the kind review, will ensure the Care Professionals are recognised. It is a pleasure looking after your mother-in-law.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jean A (Wife of Client) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been my husband's carer for quite a number of years as he has quite a few health problems including heart and lung problems. Since December 2022 he was diagnosed with cancer of the liver and no treatment prescribed due to his heart and lung condition. My daughter felt I needed a break and found
out about Home Instead. With their help of 4 hours a day over the 3 days I was away and arranging family support as well my husband was supported very adequately without him feeling any distress resulting in me being able to relax and make the most of the arrangements. Home Instead was an excellent service with a good understanding of the type of support needed to give my husband confidence in the staff and an enjoyable experience.

Reply from Euan Lafferty, Director at Home Instead (East Fife)

Thank you for your kind words, we will ensure to pass this onto the care professionals. It was a pleasure supporting your husband to allow you have a well-deserved break without worrying.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Elaine E (Client) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My care needs are financially supported by my local council and the Independent Living Fund. Ideally, I would employ just one care agency. Realistically...impressed by the care you gave to my mum, I turned to you also for some regular sleep and annual leave cover.
My 'designated lead carer' from you
was thankfully available for both in January. We work well together. She happily tends to my needs without constant instruction and has become increasingly aware of my ever-changing condition, ready to address it accordingly. Caring for someone in their own home is not just a list of tasks. Helping your client enjoy life despite illness and disability is very important. Feeling valued, encouraging and supporting 'my interests' - music making through my piano and my voice - singing helps my impaired lung capacity, being my helping hand whilst I create cakes - all matter to me and I hope to give pleasure to others.
C: Caring
A: Attentive
R: Respectful
E: Encouraging
Home Instead Care

Reply from Euan Lafferty, Director at Home Instead (East Fife)

It was a pleasure caring for your mum and glad you are trusting us with your care and are happy with the quality of care you are receiving from Home Instead East Fife. We will ensure we feedback to the care professional your words.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Douglas C (Client) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class service from the ladies who come on a Thursday. After losing my wife, they have filled a gap to the highest standard.

Reply from Euan Lafferty, Director at Home Instead (East Fife)

Thank you so much for the review. We are honoured to be able support you. We will ensure the care professional receives your feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gus B (Son of Client) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first time I have visited their offices as usually communication is by email.
The manager and staff could not be nicer to me visiting personally.
As to the service our carer gives to Dad, it's very good, attending to any of his needs.
Thanks.

Reply from Euan Lafferty, Director at Home Instead (East Fife)

Thank you very much for the kind review. We have a saying about the office if the lights are on someone is home so more than welcome to come in. We are proud to be able to support your dad


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gavin S (Son-in-law of Client) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Making memories for a special grandad.
From our first contact with the care manager, we were in safe hands. Our daughter’s wedding was weeks away, we wanted Gran and Grandad there.
The manager captured our requirements in a caring way, she understood the importance of family and came to Grandad’s
house together with her chosen carer.
“What a lovely girl my carer was, she was at my side all day and helped me to enjoy my wedding meal. Gran and I were delighted to be able to spend the day in the hotel, so much better and more memorable than looking at wedding pictures after the event. Please thank her, she was brilliant.”
The carer is passionate about looking after the elderly, showing she cares in so many ways. She managed Grandad out and back from the restrooms, she travelled to and from the wedding with Grandad, making sure both were comfortably in bed before she left them.
We wouldn’t hesitate to return in the times ahead.

Reply from Euan Lafferty, Director at Home Instead (East Fife)

We are so happy to have helped in making your daughter's wedding special. We will ensure to feedback to the Care Pro with kind words.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M R (Wife of Client) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The girls are very pleasant and willing. Sometimes I feel they rush through showering and dressing and the bed is often pretty roughly made. All housework jobs are done very well.

Reply from Euan Lafferty, Director at Home Instead (East Fife)

Thank you for taking the time to submit the review. We are glad the Care Professionals are settling in and the housework is of a high standard. We will arrange a service review to ensure everything is of the same high standard.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from N R (Partner of Client) published on 14 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are having a great experience with Home Instead (East Fife), from our initial visit through to our current carer, they are exceeding all expectations. Long may this continue! Our carer is thoughtful, compassionate, keeps very busy and fits in perfectly with our lifestyle. A real joy to see the interaction
between carer/client each day, especially their initial meeting in a morning. It gives me great joy and confidence to me leaving for my work each day. Thank you.

Reply from Euan Lafferty, Director at Home Instead (East Fife)

Thank you for your kind words and taking the time to write us a review. It is great that the Care Professional has settled in so quickly.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Barry S (Son of Client) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (East Fife) have an excellent bank of carers so could offer great support even when the lead carer wasn't available. They were very flexible and gave great comfort to the family.
They also had availability when others didn't and communication was good.

Reply from Euan Lafferty, Director at Home Instead (East Fife)

It was a pleasure supporting and caring for you mother. Thank you for taking the time in providing feedback to Home Instead (East Fife).


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Hazel D (Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has provided my father with several hours of care over the last two months so I think I am now in a position to provide some feedback. I have found both the caring staff and the management very helpful. The management took time to ask precise and relevant questions in order to gain a comprehensive
understanding of my father's needs, demonstrating not only professionalism but flexibility and concern. They have also returned my calls promptly and taken on board my requests. Despite unknowns related to recruitment and provision of caring staff, they have sorted these matters out within the time frame they initially announced. My father's main carer is competent, friendly, easy to talk to, and experienced. (So far, I cannot comment on the secondary carers as I have yet to meet them). I would recommend this agency.

Reply from Euan Lafferty, Director at Home Instead (East Fife)

Thank you for reviewing us here at Home Instead East Fife. We are very grateful and pleased to receive positive feedback regarding the care and support being received from us for your father.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A W (Wife of Client) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy overall with care - one-hour, Monday-Friday.

Reply from Euan Lafferty, Director at Home Instead (East Fife)

Thank you for taking the time to review Home Instead (East Fife). We are very grateful and pleased to receive positive feedback regarding the care and Support being received by us for your husband.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Home Instead (East Fife) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.868 for Home Instead (East Fife) is calculated as follows: ( (46 Excellents x 5) + (7 Goods x 4) ) ÷ 53 Ratings = 4.868

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (East Fife) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 5 Feb 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (4)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (4)

Euan

Euan Lafferty

Job Title: Director/ Owner

Joined: 2021

I was born and raised in Edinburgh and completed my degree at St Andrews University. I spent nearly 20 years working in various roles in the oil and gas industry across the world. After parenthood came along, I was keen to return to Scotland and live closer to my parents. I saw this as a key time to take a leap of faith and set up a new business.


My vision for Home Instead East Fife is establishing a company that helps older people continue to live well at home. I want to run a business that involves helping the community and getting a feeling of making a worthwhile difference.


Outside of the office, I am keen on sports; playing golf and swimming and watching rugby. I enjoy spending time with the family and traveling.


Jane

Jane Fargie

Job Title: Care Manager

Joined: 2021

Born in Stoke on Trent and moved to Hampshire when I was 12. I lived there until I married and then moved to Fife. I have now lived and worked in Fife for 36 years. I have 3 children and a grandson, who is the apple of my eye.


My hobbies include walking, reading and holidays and have been lucky enough to see many parts of the world. I also enjoy doing some crafts and building Lego with my grandson. I have a dog and a cat and enjoy walking on the beach and forests with the dog and my husband.


I have worked in care all of my working life and thoroughly enjoy making a difference in someone’s life.


I have a passion for what I do and hope to carry my knowledge into my new position whilst learning along the way.


Nicole

Nicole Davie

Job Title: Support Co-Ordinator

Joined: 2022

I was a Hairdresser for 10 years and decided once I had my 2 children I would like a career change and Care was my passion. I am a very caring individual and like to make a difference. Allowing people to stay in their homes and help support them to do this is so rewarding.


I have worked with Home Instead since June 2022 and would never look back.


Samantha

Samantha Bease

Job Title: Field Supervisor/ Care Professional

Joined: 2022

I was born & Raised in Fife, I stayed in central fife whilst I was growing up and then moved to East fife once I settled and started my own family.
I have 2 children & 2 dogs all of them keep me busy!


I have worked in the Care sector for the past 10 years. I have also experience caring for a Family member ,so I know what it is to be like on either side of this profession. This has given me the perfect conditioning to be a care professional, being patient and make a difference to people’s life’s.


Frequently Asked Questions about Home Instead (East Fife)

What Type of Services does Home Instead (East Fife) offer?

Home Instead (East Fife) offers Home Care.

How many Carers does Home Instead (East Fife) employ?

Home Instead (East Fife) employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (East Fife) to verify any information. View our terms and conditions. Home Instead (East Fife) has a Platinum Service – more info.