Visiting Angels Central Lancashire

112-114 Market Street, Chorley PR7 2SL
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9.0 13 Reviews
The Visiting Angels Central Lancashire team offers quality, non-medical support from companionship to complex home care for adults. The care they deliver is guided by what you want, and is truly person centred at every step of the way.

The team will give you the opportunity to choose your caregiver, and they will then be the familiar face you see each visit. They provide minimum one-hour visits, which creates the best environment for their carers to really get to know you and your loved ones; their goal is for you to feel like a member of the family is coming to visit.

Visiting Angels have very high standards and employ unique individuals with their focus on character and values. Their caregivers are trained to a high standard through the Angel Academy, and are supported at every step of the way.

The Central Lancashire Team put their Angel caregivers at the focus of everything they do, which, in turn, enables them to provide you with the best care possible. They feel honoured to be in a position to help you and your loved ones to remain in the sanctuary of your own home and live independent, fulfilling lives, just the way you want to.
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Care Provided by Visiting Angels Central Lancashire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Michelle Garner (Registered Manager)

Funding & Fees Guide for Visiting Angels Central Lancashire

  • Prices

  • Visiting Angels keep their fees simple. Unlike many competitors, they offer a flat hourly rate that does not increase in the evening, at the weekend or on public holidays, and there are no surprise charges, such as travel time.

Visiting Angels Central Lancashire Reviews (13)

9.0

Visiting Angels Central Lancashire has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time Visiting Angels Central Lancashire has 13 reviews.

Overall Experience

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Date Published

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Review from Jane G (Daughter of Client) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now been receiving care from Visiting Angels for 12 months, she enjoys their company and always tells me what they have chatted about, sometimes it's a little sing song on Fridays or completing crosswords. It's also lovely that she can relate to the younger members of a particular staff member's
team. I am so glad I did a bit of research when looking for care, I made the right decision and would recommend it to anyone.

Reply from Heidi Nursey, Managing Director at Visiting Angels Central Lancashire

Reading this makes me so happy. All of our Angels set out to make a difference with their kind hearts and willing hands, and this kind of feedback means the world to them. It is such a pleasure to visit your Mum as she is always so positive and chatty. As always, please let us know if there is anything more we can do.


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Review from Amanda L (Daughter of Client) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed to arrange care for my mum who has Alzheimer's and I was recommended Visiting Angels by a friend who had required their services for their mum. I have absolutely no qualms recommending them to anyone who needs them. Not only did my mum receive the care and support that she needed (which changed
as her condition progressed), but they were very supportive of me as her primary carer. They were able to update me about her condition/needs and I was able to call them to discuss any concerns I had about her. I can't thank them enough for the support they provided to us both.

Reply from Heidi Nursey, Managing Director at Visiting Angels Central Lancashire

I am so glad we were able to support you and your mum. I know our Angels thoroughly enjoyed getting out and about with her, especially to see her enjoy a good cake! Thank you so much for taking the time to leave your thoughts and to recommend our care. If there is ever anything else we can assist with, please just reach out.


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Review from T C (Mother of Client) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels gave my son much respite care, for a week. He suffers from a life-altering medical condition that can be seriously life-threatening. The manager was very understanding, offering updates and was kind to my son. Providing a trusting/caring environment at home. If anyone reading this needs
respite care, don't hesitate to call them for much-needed care and support. They literately are Visiting Angels.

Reply from Heidi Nursey, Managing Director at Visiting Angels Central Lancashire

Thank you so much for taking the time to share your experience. We are so happy to have been able to give you peace of mind whilst away. Supporting your amazing son was a privilege. Thank you for trusting us and please let us know if we can be of any help in the future.


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Review from Alex O (Next of Kin) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company is, without doubt, the best we have ever had, they are very respectful of your home and needs and they can't do enough for you. They are all fantastic at their job and are so polite and a lovely team and the office staff are first-class and understanding your requirements and helpful, all
the way with advice and help.
The most important thing is that they care for their clients and make sure that all your needs are met with first-class attitude and real care.
If you are looking for a care company for your family then this care company is the one for you and I cannot recommend highly enough. You'll get quality care and quality time.
Thank you to all staff and carers at Visiting Angels, you are brilliant and my wife and myself are so happy we have you as carers.

Reply from Heidi Nursey, Managing Director at Visiting Angels Central Lancashire

What an absolutely fantastic review. Thank you so much! We believe care should always be to this standard and I'm sad that you've had to experience anything less in the past. We're here to make your lives better in any way we can, so please let us know if we can ever change anything to improve things even further.


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Review from Deborah S (Daughter of Client) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot recommend highly enough Visiting Angels, they are professional in their approach whilst maintaining a friendly feel to each and every visit. They genuinely care for our dad, prepping his meals, washing and tidying and providing company and chat whilst doing so. We have increased visits as it
gives my sister and I a break and also the comfort to know others are looking out for him.
The staff have made observations and recommendations without prompt we are so grateful to them, always feels like we have extra support whenever needed.
Worth noting, Dad wasn’t keen at all having people in the house he doesn’t know, all it took was the initial meeting of introduction and now he sees them more as friends and looks forward to them coming!

Reply from Heidi Nursey, Managing Director at Visiting Angels Central Lancashire

What lovely comments! Thank you so much for taking the time to leave a review for us. Your dad is so welcoming and our carers have nothing but kind things to say about him. They enjoy their visits and really do like to suggest the little things for him that make a difference. Please do let us know if there is ever anything else we can help with.


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Review from C J (Daughter of Client) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad looks forward to seeing his carer every afternoon. They assist him with all the things he can't quite manage now. They are hard working and reliable.
Dad didn't want carers but now accepts the independence they give him to remain at home.

Reply from Heidi Nursey, Managing Director at Visiting Angels Central Lancashire

It's fantastic to hear that your dad is enjoying his visits. The carer he has always reports back and shows genuine care and concern for him. We really appreciate your comments and, as always, are here if there is anything else we can assist with. Thank you!


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Review from David W (Husband of Client) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Urgent assistance which we needed was provided by Visiting Angels at very short notice. They immediately provided sufficient service to meet those urgent needs but then adjusted their own timetables to meet our overall requirements. Furthermore, Visiting Angels would amend the agreed timescale at our
request to meet other commitments (eg enabling us to attend hospital appointments).
All staff, irrespective of seniority, provided a first-class service in a very professional and friendly manner and would go out of their way to help us whenever possible.
I would recommend this provider to anyone who needed this type of face-to-face service.

Reply from Heidi Nursey, Managing Director at Visiting Angels Central Lancashire

We are so happy to hear that we were able to meet your needs. We are very proud of our team and how nimble they are when things need changing. Thank you for taking the time to share your experience with us and if there is ever anything we can do to assist you in the future, please don't hesitate to reach out.


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Review from J R (Daughter of Client) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m very happy with the care Visiting Angels provides for my dad. They treat Dad with respect and he is happy to have them provide a hot lunch and prepared sandwich for his dinner. We appreciate the light housework they do also.

Reply from Heidi Nursey, Managing Director at Visiting Angels Central Lancashire

Thank you so much for taking the time to share your thoughts with us. Your dad is a gentle soul and is always so welcoming, our carers speak of him fondly. As always, please do let us know if there is anything additional we can help with.


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Review from Jackie F (Daughter-in-law of Client) published on 10 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father-in-law has received has been exceptional. He really enjoys the carers' visits. They are caring and compassionate and have made a difficult time for him and the family a lot easier. The care agency itself is always helpful and flexible when we have needed.
Nothing is too much for
them and they make the day-to-day life for him and his wife more enjoyable. We are so glad we found them.

Reply from Heidi Nursey, Managing Director at Visiting Angels Central Lancashire

Thank you so much! I can certainly say that our carers love your father-in-law's sense of humour and always feel at ease supporting him. It really does make us happy to know we have made a positive difference and if there is ever anything else we can do, please don't hesitate to let us know.


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Review from L D (Partner of Client) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Visiting Angels to be a company that 'hears' and more importantly listens to and responds to meet the client's needs. My partner is treated professionally with respect and care for his needs. The carers provide kindness and empathy for clients and our main carer is exceptional in her support
levels and the lengths she will go to to ensure his needs, and whenever possible she supports us both fully.

Reply from Heidi Nursey, Managing Director at Visiting Angels Central Lancashire

Thank you so much for your comments. It is always an absolute pleasure to assist you both and we are very proud of the standards our carers deliver. We are so pleased that you are happy with us and, as always, are very eager to make any changes that will improve our services even further, so please don't hesitate in reaching out with any suggestions.


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Review from P C (Wife of Client) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service of the carers and also the administration staff. No problems as any issues of times were changed and dealt with easily and smoothly. Thank you.

Reply from Heidi Nursey, Managing Director at Visiting Angels Central Lancashire

Thank you so much for your kind review. I know your carer enjoys her visits and it's never a problem moving things around to suit your needs. If there is ever anything we can do to improve our service, please don't hesitate to let us know.


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Review from D M (Daughter of Client) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely team of carers. Helped Mum get ready for the day, with each morning visit including help showering, getting dressed, breakfast and tidying up. Polite, chatty and caring. Very much appreciated. Thank you.

Reply from Heidi Nursey, Managing Director at Visiting Angels Central Lancashire

Thank you so much for your review. It was a pleasure assisting your Mum and I know the carer assigned to her enjoyed her visits. If there is ever anything else we can assist with, please do not hesitate to reach out.


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Review from D W (Daughter of Client) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Visiting Angels when I had an urgent situation. They responded quickly and efficiently to help me. The carers are friendly and professional at all times. They prepare well-presented and appetising food. They deal with washing clothes and the dishwasher, without being asked. They are very
respectful and Mum really enjoys their visits.

Reply from Heidi Nursey, Managing Director at Visiting Angels Central Lancashire

Thank you so much for your kind words. We have all thoroughly enjoyed getting to know your mum and it is a privilege to be of assistance to you all. As always, please let us know if there is anything more we can do to support your mum in maintaining her independence.


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Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Visiting Angels Central Lancashire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Visiting Angels Central Lancashire is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Visiting Angels Central Lancashire is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

EVAs Employer of the Year 2023

Recipient: Visiting Angels Central Lancashire

Date: Friday 29 Sep 2023 More details

Top 20 Large & Mid-size Home Care Groups 2023

Recipient: Visiting Angels

Date: Wednesday 31 May 2023 More details

Top 20 Large & Mid-size Home Care Groups 2022

Recipient: Visiting Angels

Date: Thursday 31 Mar 2022 More details

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Meet the Team (2)

Heidi

Heidi Nursey

Job Title: Managing Director

Joined: 2021

Hello! I’m Heidi and I currently live in Chorley with my husband and three children. I was raised in a family that reached out to help others at every opportunity, whether it be family or friend, or a stranger. I was taught to serve my local community, and this led me to serve as a Police Constable in Preston. Through my role in immediate response, I came to see that people have needs at a unique and individual level. No two situations were the same and it was important to me that everyone was treated with dignity and respect, no matter their situation or background.

I now have an opportunity with Visiting Angels to support people over longer periods of time to really make a difference. I want to see people accessing the right support available to regain, improve, and maintain the best quality of life possible. I feel privileged to be in a position to support families in caring for those that mean the most to them, enabling them to invest in more quality family time.

I love to travel and enjoy an increasing variety of hobbies and sports. With a sense of humour, a passion for doing what is best and a life-long habit of serving in the community, I am eager to assist and support people in whatever way I can. I look forward to hearing from you!

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Jane

Jane Nightingale

Job Title: Registered Manager

Joined: 2024

I have over 30 years of care experience working with older adults in their own homes, and younger people with autism and learning disabilities both in residential settings and within their own homes. I have a level 5 in leadership and management, and this has given me the skills to lead others in giving the highest level of care. Over the past few years, I have become a qualified trainer in health and social care, and I find great joy and fulfilment in passing on skills and knowledge to the next generation of excellent carers.

My passion has always been caring for others, ensuring they receive support that fits them. I love working with people in the community within their own homes and strongly believe that compassion, respect and dignity are the fundamentals in all the care we deliver. It is everyone’s desire to stay in their own home, where they feel comfortable and surrounded by memories. I feel it is my responsibility to enable this and to ensure that the care delivered is done to the highest standards.

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Frequently Asked Questions about Visiting Angels Central Lancashire

What Type of Services does Visiting Angels Central Lancashire offer?

Visiting Angels Central Lancashire offers Home Care.

How many Carers does Visiting Angels Central Lancashire employ?

Visiting Angels Central Lancashire employs 14 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Visiting Angels Central Lancashire to verify any information. View our terms and conditions. Visiting Angels Central Lancashire has an Enhanced Service – more info.