Caremark Surrey Heath & Rushmoor

Suite 2H1, Westmead House, Farnborough GU14 7LP
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9.1 12 Reviews
  • Caremark Surrey Heath & Rushmoor, Farnborough
Caremark Surrey Heath and Rushmoor is a home care provider, delivering high-quality care services within the Rushmoor and Surrey Heath area.

The aim is to enable each individual to continue to live life to the fullest capacity. The service is person centred and tailored to the needs of the individual whilst maintaining the independence of the person.

Caremark specialises in complex care needs including dementia care and Parkinson's care. Caremark can provide support with activities such as personal care, respite care, shopping, medication management, assisting with meal preparation. Caremark offers a range of services, from as little as 30 minutes to live-in care, for those who require more complex support.

Care is provided from a consistent team of care and support workers. The friendly dedicated team are highly trained, have an enhanced DBS and are supported by the management team.

Home care services can help clients in their own homes and extend into the local community, helping to enhance client's wellbeing by ensuring they feel included.

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Care Provided by Caremark Surrey Heath & Rushmoor

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Virginia Cheetham (Manager)

Funding & Fees Guide for Caremark Surrey Heath & Rushmoor

  • Prices

  • From
    £25.99 an Hour Monday to Friday 7am- 9pm
    £29.50 Weekends
    £44.24 Bank holidays

  • Please call the office for prices for Live in care, respite care or overnight care

Caremark Surrey Heath & Rushmoor Reviews (12)

9.1

Caremark Surrey Heath & Rushmoor has a Review Score of 9.1 (9.112) out of 10, based on 9 reviews in the last 2 years. Over all time Caremark Surrey Heath & Rushmoor has 12 reviews.

Overall Experience

  • 7
  • 3
  • 1
  • 1
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Date Published

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Review from Alison F (Daughter of Client) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father received excellent care from care mark.Nothing was too much trouble.I had to call them out at the weekend and they arrived quickly.My father needed extra visits due to lack of mobility, which was arranged that day.Later he needed 24 hour care which commenced in 2 hours.

Reply from Devang Amin, Managing Director at Caremark Surrey Heath & Rushmoor

Thank you for your kind feedback. Nothing is more satisfiying than knowing our service user appreciating the hard work that we put in. Your positive feedback gives us even more energy to do it even better. We shall continue providing outstanding care for all our customers.


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Review from A K (Client) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Some of the members of this branch are absolute gems, very kind people and very supportive, and have helped me a lot in difficult times which I will always be grateful for and the reason why I'm giving this 2 stars instead of 1, it really does feel like there are people in this organisation that are
at least trying their best to make a difference. But on the whole? Unfortunately, it has gone massively downhill.
They seem to be concerned with profit and "efficiency" more than anything else. It feels like I'm very low on their priority list due to the fact I'm not a private client, and considering I'm bedridden with a severe chronic illness, it's not a nice feeling to have when you're relying so heavily on them. As such, I really feel like just a number to them. This is not a care agency that puts their clients first, this is first and foremost about the money. 1000 character limit for a review is not enough to go into any further detail unfortunately.

Reply from Devang Amin, Managing Director at Caremark Surrey Heath & Rushmoor

I am really sorry to hear about your recent experiences. I can assure you that we do not keep any differences amongst our service users. We have always ensure right support and care is delivered at all times without any compromise. Your feed back is really important to us and I shall ensure any disagreement you may have gets addressed asap. My team is always available for you to get in touch and raise any concerns or issues you may have. My team will ensure to come and see you so that difference can be ironed out. I am positive that your opinion will change following our meeting.


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Review from J G (Daughter of Client) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Caremark as carers for our Mum who has Parkinson's for several years now and really can't fault them. The staff are so helpful and kind to both her and ourselves, even getting us out of pickles occasionally. We can't recommend them highly enough. Thank you so much to you all.

Reply from Devang Amin, Managing Director at Caremark Surrey Heath & Rushmoor

Thank you for your lovely feedback. We shall always be available for you in all your needs. Once again thank you for motivating us as your feedback is really appreciated and very important to us.


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Review from Angela K (Daughter of Client) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has needed carers since he suffered a severe stroke in 2010. As a family, we have experienced various care agencies but I can safely say that since we have been with Caremark it has been a breath of fresh air.
My father has carers visit him 3 times a day and they have been exceptional. Dad
has male carers and these young men are professional, courteous, and above all they care. They notice if my father's mood is low and will communicate this with us and take the time to talk to him. They are upbeat and with broad smiles that brighten up my parent's day.
Nothing is ever too much trouble and despite having physically challenging roles they are always diligent, kind, and conscientious.
My family would be lost without these young caring professionals. My parents look forward to their visits and they are happy as it feels as though they are part of a bigger family giving them a greater sense of safety and comfort in their own home.

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Review from Marie T (Husband of Client) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally satisfied.

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Review from Linda H (Sister of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team looked after my brother for eighteen months. He has been very challenging for them in many ways, but they still continue to look after him and do their best for him. I can’t thank them enough for all the help and support they have given him.

Reply from Devang Amin, Managing Director at Caremark Surrey Heath & Rushmoor

Thank you for your kind feedback. Indeed, the carer has given her heart and soul to ensure he gets the right support, care and help needed. Really pleased he got what he really wanted. Regards.


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Review from J O (Wife of Client) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been very happy with the service. All members of the care team have been very helpful and very polite. Any special requests I have made have been willingly complied with.

Reply from Devang Amin, Managing Director at Caremark Surrey Heath & Rushmoor

Thank you for your kind feedback. Nothing is more satisfying than meeting your requirements. We take pride in our services.


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Review from Anne R (Client) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experiences of Caremark (Farnborough) has been extremely positive. All the carers are trained to a high standard which makes me feel secure as I’m reliant on the team for everyday tasks. Individual carers are all different in personality but consistent in their professional care and a pleasure to
have in my home.

Reply from Devang Amin, Managing Director at Caremark Surrey Heath & Rushmoor

Thank you for your kind feedback. I am glad our team is able to provide you consistent outstanding care. We shall continue to do so. Once again appreciate your feedback.


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Review from Michael P (Client) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have had a live-in carer who has provided us with excellent care, supported by Caremark, we are now having three visits a day, again, excellent care. No other comments are appropriate, except to say again that Caremark is providing us with excellent support.

Reply from Devang Amin, Managing Director at Caremark Surrey Heath & Rushmoor

Thank you, Michael, for your kind feedback. I am glad we were able to meet all your requirements and we shall continue to do so.


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Review from Ray H (Son of Client) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all very kind and pleasant. My mother often refuses care and needs a lot of encouragement of which some are better than others. I have found management to be responsive and helpful to our requests.

Reply from Devang Amin, Managing Director at Caremark Surrey Heath & Rushmoor

Thank you for your feedback. We are keen to learn from any opportunities that have been highlighted and learn from our mistakes. I am glad that we were able to support your mum during the difficult times.


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Review from A W (Son of Client) assisted by family/friend published on 28 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the level of care. Get a report every day explaining care delivered and how things went and any relevant issues.

Reply from Devang Amin, Managing Director at Caremark Surrey Heath & Rushmoor

Thank you for your review. I am pleased that you are having great experience and happy with our services.


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Review from Lisa S (Daughter of Client) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with the transfer of my mother's care to the Surrey Heath and Rushmoor Caremark service. The manager couldn't have been more attentive and accommodating in her initial assessment and set-up of the service. Some small adjustments that she has identified have made a huge difference
to my mother's general wellbeing and we are very confident with the service handover that has been completed with the daily carers.

Reply from Zena Duguid, Registered Care Manager at Caremark Surrey Heath & Rushmoor

Thank you for your lovely review.
It is a pleasure working with your mum and family. It is lovely to see her doing so well and maintaining her independence. Our aim is to provide the right support for the person so that she can remain at home.


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Current Review Score: 9.1 (9.112)

Overview of Review Score

The Review Score of 9.1 (9.112) out of 10 for Caremark Surrey Heath & Rushmoor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.412 for Caremark Surrey Heath & Rushmoor is calculated as follows: ( (32 Excellents x 5) + (13 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 51 Ratings = 4.412

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Surrey Heath & Rushmoor is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (3)

Devang

Devang Amin

Job Title: Managing Director

Joined: 2022

I have worked in a franchised business for 19 years running multiple fast-food restaurants and leading a team of 500+employees. I recently made the decision to join Caremark due to my keen interest in customer service and passion for giving back to the community. The Caremark company values are paramount to me and I aim to provide the highest quality of home care and support to those who are in need while they choose to remain within the comfort and familiarity of their own homes.
As a Managing Director, my goal is to employ and train staff with the critical skills they need to provide the best customer care. I believe allowing my team to develop and grow with the business will automatically convert them into happy customers. You can’t pour from an empty cup, especially as a caregiver therefore it is my responsibility to take care of my staff’s well-being as well as my customers and build a better community for all.
If you want to make a difference in the community and would like to build a career in Care, come and join the team or if you are looking for an experienced and compassionate carer for yourself or a loved one, I would be delighted to hear from you!


Jyoti

Jyoti Kumar

Job Title: Managing Director

Joined: 2022

After completing my post-graduation in Commerce, I always wanted to do something of my own but due to my motherhood role, I have to change my path toward Security Operations at Heathrow. When COVID hit all of us, I realized that I need to help out the community and give something back to society. Looked around my opportunities where I could make a real difference to society as well as do something for my living. That's when I decided to go with Domiciliary's home care business. I couldn't have asked for anything else.
At Caremark Surrey Heath and Rushmoor, we deliver the highest standard of professional care and support to those who are in need and who chose to remain living in their own home thus encouraging their independence and safety.


Zena

Zena Duguid

Job Title: Registered Care Manager

Joined: 2022

I have been in the care industry since I was 16, and have always enjoyed giving back to people. I have been in various roles, including supervisor, health and safety advisor, trainer, and manager. I have a vast amount of knowledge to ensure standards are met and people are kept safe.
My passion is providing excellent person-centred care to people making them feel valued and empowered, whilst maintaining their independence within their own homes.
I want only the best and highest standards of care for people, and believe that having a good team, open communication, honesty, and respect is an important part of achieving this.
I love working in care as seeing people achieve and maintain their independence, makes it all worthwhile as I know that even the smallest things have made a difference to that person.
I have experience working with people with Dementia and Parkinson's, Learning Disabilities and believe that people can stay at home and maintain their independence for as long as possible.


Frequently Asked Questions about Caremark Surrey Heath & Rushmoor

What Type of Services does Caremark Surrey Heath & Rushmoor offer?

Caremark Surrey Heath & Rushmoor offers Home Care.

How many Carers does Caremark Surrey Heath & Rushmoor employ?

Caremark Surrey Heath & Rushmoor employs 5 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Surrey Heath & Rushmoor to verify any information. View our terms and conditions. Caremark Surrey Heath & Rushmoor has a Platinum Service – more info.